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Entry Level Computer Support Specialist Jobs in Boston, MA

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... The employee frequently is required to operate a computer and other office productivity machinery ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... The employee frequently is required to operate a computer and other office productivity machinery ...

iMotions

Technical Support Specialist

Boston, MA · On-site

This is an entry-level position. The role is in-person, located in Boston, Massachusetts ... Experience with computer systems, hardware, and peripheral devices (e.g. displays, Bluetooth)

iMotions

Technical Support Specialist

Boston, MA · On-site

This is an entry-level position. The role is in-person, located in Boston, Massachusetts ... Experience with computer systems, hardware, and peripheral devices (e.g. displays, Bluetooth)

Emerson Hospital

IT Support Specialist

Concord, MA

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Troubleshoots/repairs personal computer based system access software and security software.

Skillcloud HCM

Sales Support Specialist

Woburn, MA · On-site

$28/hr

Sales Support Specialist Maine Technical Source (MTS) Woburn, MA Maine Technical Source is seeking ... Previous CAD software experience preferred. * Must possess a valid driver's license and maintain a ...

Emerson Hospital

IT Support Specialist

Concord, MA · On-site

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Troubleshoots/repairs personal computer based system access software and security software.

Skillcloud HCM

Sales Support Specialist

Woburn, MA

$28/hr

Sales Support Specialist Maine Technical Source (MTS) Woburn, MA Maine Technical Source is seeking ... Previous CAD software experience preferred. * Must possess a valid driver's license and maintain a ...

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All JobsComputer Support Specialist JobsEntry Level Computer Support Specialist JobsEntry Level Computer Support Specialist Jobs in Boston, MA

Entry Level Computer Support Specialist information

See Boston, MA salary details

$17

$28

$45

How much do entry level computer support specialist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level computer support specialist in Boston, MA is $28.86, according to ZipRecruiter salary data. Most workers in this role earn between $23.17 and $32.26 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

How to get an entry-level computer support specialist job?

To secure an entry-level computer support specialist position, candidates should develop basic technical skills in hardware, software, and operating systems, often through relevant certifications like CompTIA A+. Gaining hands-on experience through internships, volunteering, or personal projects can also improve job prospects. Strong communication skills and familiarity with support tools such as ticketing systems are beneficial for success in this role.

How to get an entry level computer support specialist job with no experience?

To secure an entry-level computer support specialist position with no experience, focus on developing foundational skills such as troubleshooting, hardware and software knowledge, and customer service. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships, volunteering, or personal projects can also be beneficial.
More about Entry Level Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Boston, MA? The most popular types of Computer Support Specialist jobs in Boston, MA are:
What are popular job titles related to Entry Level Computer Support Specialist jobs in Boston, MA? For Entry Level Computer Support Specialist jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Support Specialist jobs in Boston, MA look for? The top searched job categories for Entry Level Computer Support Specialist jobs in Boston, MA are:
What cities near Boston, MA are hiring for Entry Level Computer Support Specialist jobs? Cities near Boston, MA with the most Entry Level Computer Support Specialist job openings:
Entry Level Computer Support Specialist jobs near you

Customer Support Specialist

Eastern Bank

Wakefield, MA • On-site

$21/hr

Full-time

Retirement

Posted 24 days ago

Eastern Bank rating

8.3

Company rating: 8.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

47th of 170 rated banks

Job description


Starting Rate: $21.00
Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services.
Customer Support Specialist I & II: This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures. Is responsible for achieving entry level departmental service standards and sales goals as set forth by senior management. Must develop the necessary skills to work independently in a remote or onsite environment.
Customer Support Specialist III: This role serves as first line response for incoming customer inquiries via multiple communication channels such as chat, email, and telephone. The inquiries will have a varying degree of complexity. The Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Must maintain a thorough knowledge of bank products, services, policies, and procedures. responsible for achieving departmental service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment. Service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment.
Responsibilities:
Customer Support Specialist I :Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services.
Customer Support Specialist I:
  • Must maintain a detailed knowledge base of bank's basic products, services, policies, procedures, maintenance, and regulatory requirements. Can handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer.
  • Actively listens to determine full extent of customer's needs while appropriately applying different approaches to affect desired outcome.
  • Ensures effective customer communication by utilizing superior verbal and written skills.
  • Must be able to handle basic customer complaints and problems with minimal assistance. Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
  • Responsible for achieving entry level sales and service standards as set forth by senior management.

Requirements:
Customer Support Specialist II & III: Must obtain and maintain a license to service applicants for HELOC products through the Nationwide Multistate licensing system (NMLS)
Education and Experience:
Customer Support Specialist I
  • Associate's degree or related knowledge/skills base gained through experience preferred.
  • Customer Service background preferred.
  • Call Center experience preferred
  • Service and sales background a plus
  • PC and data entry skills required
  • Proven previous job stability a must

Skills/Knowledge:
Customer Support Specialist I
  • Excellent written communication skills
  • Excellent verbal and listening skills including good grammar, tone of voice and diction
  • Ability to work effectively with others in a diverse population
  • Punctuality and consistent work attendance is required
  • Bilingual a plus

Working Conditions:
  • Must be flexible and adaptable about work schedules, which may include evenings and weekends
  • Must have the ability to use a headset and sit for long periods of time
  • Must be able to work in a fast paced, high volume work environment
  • Moderate to high noise level

While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.
Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

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