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Entry Level Computer Support Specialist Jobs in Boston, MA

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Entry Level Computer Support Specialist information

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$17

$28

$45

How much do entry level computer support specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level computer support specialist in Boston, MA is $28.94, according to ZipRecruiter salary data. Most workers in this role earn between $23.22 and $32.40 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

More about Entry Level Computer Support Specialist jobs

What are the most commonly searched types of Computer Support Specialist jobs in Boston, MA?

The most popular types of Computer Support Specialist jobs in Boston, MA are:

What are popular job titles related to Entry Level Computer Support Specialist jobs in Boston, MA?

For Entry Level Computer Support Specialist jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level Computer Support Specialist jobs in Boston, MA look for?

The top searched job categories for Entry Level Computer Support Specialist jobs in Boston, MA are:

What cities near Boston, MA are hiring for Entry Level Computer Support Specialist jobs?

Cities near Boston, MA with the most Entry Level Computer Support Specialist job openings:

Entry Level Computer Support Specialist jobs near you

Outside Sales- Route Support Specialist

Snap-on Inc

Framingham, MA • On-site

$40K - $60K/yr

Full-time

Retirement

Re-posted 24 days ago

Snap-on rating

7.4

Company rating: 7.4 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

292nd of 495 rated machine equipment manufacturers

Job description

Precision. Performance. Pride. For more than 100 years, Snap-on Tools has made work easier for serious professionals performing critical tasks. We work hard together. We grow together. We are one Snap-on team.

We are currently seeking a Route Sales Support Specialist to join our regional sales team. Our field-based team members are rewarded with:

  • Unparalleled career advancement opportunities
  • Competitive pay, bonus opportunity, and benefits
  • Continuous coaching and development
  • Clear performance goals
  • Regular recognition for accomplishments
  • Tuition Assistance, Employee Stock Purchase Plan, and Retirement programs

What You Bring to the Team:

  • Minimum age 21 with valid driver’s license
  • High school diploma or GED equivalent (bachelor’s preferred)
  • Minimum 2-5 years' experience in direct sales
  • Previous experience in the automotive industry or hands-on vehicle repair is highly valued
  • Valid driver’s license
  • D.O.T. physical and maintain a medical card, which will be paid for and scheduled by the company
  • Ability to frequently lift 50-100 pounds occasionally (below shoulder height)
  • Ability to learn and follow a process
  • Computer proficiency and the ability to operate apps and emails on cell phones

Key Tasks:

We set you up for success! After completing comprehensive training, Route Sales Support Specialists provide support to franchisees, company stores, and Franchise Performance Team operations.

Route Sales Support Specialists have the full support of the Snap-on management team, and are regularly reviewed for progression opportunities within the Franchise Performance Teams. With solid performance, they are typically progressed quickly through additional roles in the field sales organization. We value your education and experience, and consider candidates from diverse backgrounds. Their responsibilities include:

  • Conduct franchisee inventories and advise demonstrate and coach best inventory management practices
  • Conduct route surveys properly and in accordance with qualitative and quantitative criteria as set forth in the survey guidelines as established by Snap-on
  • Service open routes including but not limited to selling, collecting receivables and servicing customers in those open routes
  • Assist with priority service issues such as, but not limited to:
    • New franchisee tool-ups
    • Sales meeting set-up or preparation of materials
    • Conduct assigned segments of meetings or training
    • Tool and equipment show assistance
    • Broken tool replacements
    • Check-in of terminated franchisees
    • Tool returns

Individual Characteristics and Competencies:

  • Interest in developing and fostering ongoing relationships
  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Interest in sales
  • Interest in tools

Salary Range: $40,000-60,000. Actual compensation may vary based on experience, location, and other factors.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran and continually strives to be an employer of choice and offers a Great Place to Work.

#IND-SOT


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