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Entry Level Computer Support Specialist Jobs in Worcester, MA

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Entry Level Computer Support Specialist information

See Worcester, MA salary details

$15

$26

$41

How much do entry level computer support specialist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level computer support specialist in Worcester, MA is $26.58, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $29.76 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

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For Entry Level Computer Support Specialist jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level Computer Support Specialist jobs in Worcester, MA look for?

The top searched job categories for Entry Level Computer Support Specialist jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Entry Level Computer Support Specialist jobs?

Cities near Worcester, MA with the most Entry Level Computer Support Specialist job openings:

Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Worcester, MA as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $55,296 per year, or $26.6 per hour.

IT Support Specialist - Hardware & Operations

Astrix Inc

Marlborough, MA • On-site

$33 - $37/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Pay Rate Low: 33.00 | Pay Rate High: 37.00
Our client is a leading life sciences company that develops and manufactures tools and materials used in the production of biologic drugs. They are looking for a skilled IT Support Specialist - Hardware & Operations to join their growing team in Middlesex County, MA! This is a great opportunity to contribute to an innovative life science organization!
Job type: 6-month contract
Pay rate: $33- $37/hr.
Location: Marlborough, MA
Position Summary
The IT Support Specialist provides hands-on technical support for computer hardware, end-user technology, equipment deployment, shipping, inventory, and day-to-day IT operations across office and manufacturing environments. This position is responsible for preparing, configuring, installing, troubleshooting, and maintaining computers and peripherals while delivering professional, timely, and customer-focused support to employees.
Key Responsibilities
  • Provide on-site technical support for laptops, desktops, monitors, docking stations, printers, mobile devices, conferencing equipment, peripherals, and approved office or shop-floor technology.
  • Support employee onboarding, transfers, moves, replacements, technology refreshes, and separations, including device preparation, deployment, recovery, and accurate asset tracking.
  • Build, image, configure, install, and troubleshoot desktop and laptop computers, operating systems, software, applications, peripherals, and basic security settings.
  • Set up and deploy complete workstations, including monitors, docking stations, keyboards, mice, printers, and other accessories.
  • Respond to help desk requests and provide timely, professional, and customer-focused technical support to end users.
  • Document work performed, root cause, troubleshooting steps, resolutions, and follow-up actions in the ticketing system with a high level of accuracy and detail.
  • Handle IT equipment shipping, receiving, packaging, tracking, and delivery coordination for employees and locations.
  • Maintain accurate IT asset inventories, equipment records, shipping records, and related documentation.
  • Perform basic user administration, including account setup, password resets, permissions, onboarding, and offboarding support.
  • Assist with Active Directory, Microsoft 365, endpoint management, and other standard IT systems and tools.
  • Coordinate with Service Desk, Engineering, Security, Infrastructure, Asset Management, and other IT teams to resolve technical issues and complete service requests.
  • Assist with IT projects, office moves, technology upgrades, hardware refreshes, and other operational initiatives.
  • Follow company security, data protection, safety, and IT policies when handling equipment, systems, and user information.
  • Deliver professional support while effectively balancing urgency, confidentiality, business needs, and regulatory requirements.
  • Safely lift, move, package, and transport computers, monitors, printers, and other IT equipment as required.

Required Qualifications
  • 1-3 years of experience in IT support, desktop support, help desk, or a related technical role.
  • Hands-on experience building, configuring, deploying, and troubleshooting computers and peripherals.
  • Basic knowledge of Windows operating systems, Microsoft 365, networking concepts, and common computer hardware.
  • Strong troubleshooting, organizational, and problem-solving skills.
  • Excellent attention to detail and ability to maintain accurate records.
  • Ability to manage multiple requests, prioritize work effectively, and meet deadlines.
  • Strong customer service, interpersonal, and written and verbal communication skills.
  • Ability to work effectively in both office and manufacturing environments.
  • Ability to safely lift and move IT equipment as needed.

Preferred Qualifications & Skills
  • Experience with Active Directory and Microsoft 365 administration.
  • Familiarity with endpoint management, imaging, provisioning, or device deployment tools.
  • Experience with IT asset management systems and ticketing platforms.
  • Experience with shipping, receiving, inventory control, or equipment logistics.
  • CompTIA A+, Network+, ITIL, or similar technical certification.
  • Familiarity with standard IT security practices, endpoint security, and data protection requirements.
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