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Entry Level Help Desk Jobs in Worcester, MA (NOW HIRING)

Jencap

Claims Assistant-Entry Level

Worcester, MA · On-site

$18.75 - $23.75/hr

It also involves communication with third parties, and routine reporting to help ensure claims are ... Review and update claims procedures and desk guides as needed to support consistent workflows and ...

Petro Home Services

Account Executive

Woonsocket, RI · On-site

Entry-Level Field Sales Representative Build a Career & Make an Impact Who We Are: At Region Energy ... desk. We are looking for motivated, self-starting individuals to help grow our heating oil and ...

Jencap

Claims Assistant-Entry Level

Worcester, MA

$18.75 - $23.75/hr

It also involves communication with third parties, and routine reporting to help ensure claims are ... Review and update claims procedures and desk guides as needed to support consistent workflows and ...

Planet Fitness

Club Manager

Belchertown, MA · On-site

$24.04/hr

We Are Passionate - Positive energy with a real desire to help others. * We Are Ambitious - Always ... Growth Opportunities over 90% of our management team started as an entry level team member! * PTO ...

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Worcester, MA

Entry Level Help Desk information

See Worcester, MA salary details

$12

$23

$33

How much do entry level help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level help desk in Worcester, MA is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.91 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Worcester, MA? The most popular types of Help Desk jobs in Worcester, MA are:
What are popular job titles related to Entry Level Help Desk jobs in Worcester, MA? For Entry Level Help Desk jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Worcester, MA look for? The top searched job categories for Entry Level Help Desk jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Entry Level Help Desk jobs? Cities near Worcester, MA with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Worcester, MA as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,049 per year, or $23.1 per hour.

Operations Support & Fulfillment Associate

Jilian Booth, LLC.

Maynard, MA • On-site

$22/hr

Other

Medical, Retirement, PTO

Posted yesterday

New

Job description

Job Title: Operations Support and Fulfillment Associate

Job Status: Full Time, In-office

Hours: Primarily Mon–Fri, 9:00am–5:00pm. Occasional after-hours/weekend work compensated with overtime pay.

Salary: $22 an hour

Benefits: Health Insurance, 3 weeks of PTO annually, Bonus potential, 401k

Location: Maynard, MA


We are representing a leading provider of high-definition entertainment television solutions including premium set-top box (STB) technology and services to customers nationwide.


Description

  • You'll answer calls from current and prospective properties, triage their needs, and handle initial troubleshooting to
  • restore Pure HD's HD Commercial Free-To-Guest (HD-FTG) video systems per each contract's support terms. As a
  • member of the Fulfilment team, you will play a key role in ensuring our customers receive hardware that is updated,
  • well-packaged, and ready for a seamless installation experience. You'll also support the warehouse team with
  • firmware updates, hardware packing, and inventory. This is an entry-level role with strong room to advance as the
  • company grows — a great fit for someone who enjoys a fast-paced, team-oriented environment.
  • Responsibilities


Communications & support

  • Take customer calls and resolve questions and concerns accurately.
  • Guide callers through troubleshooting and product use; de-escalate tense situations with patience.
  • Respond to system alerts and resolve simple technical issues at customer sites.
  • Update customer records, document cases through closure, and produce activity reports.
  • Fulfillment & warehouse
  • Update STBs to the latest firmware, testing each unit before deployment.
  • Pack installation hardware kits, verifying accuracy before dispatch.
  • Support inventory counts, flag discrepancies, and keep storage areas organized and labeled.
  • Receive, inspect, and log incoming shipments; help meet daily and weekly shipping targets.
  • Follow all warehouse safety guidelines, plus other tasks as assigned.


Qualifications

  • High school diploma or equivalent required; Associate's degree preferred.
  • Strong verbal and written English; proven help desk or customer support experience.
  • Familiarity with computer systems and general internet/networking technologies.
  • Experience with Microsoft Office (Word, Excel, PowerPoint) a plus.
  • Strong troubleshooting, multitasking, and customer service skills.
  • Ability to lift 50 pounds.


The company is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment

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