ZipRecruiter

Log In

1

Intern Help Desk Jobs in Worcester, MA (NOW HIRING)

Wilson Language Training

IT Service Desk Intern

Oxford, MA · On-site

$18 - $20/hr

The IT Service Desk Intern provides technical support on hardware, software, and applications to ... Prior Help Desk or Technical Support experience in a Windows environment preferred * Experience ...

Allworth Financial

Service Associate

Waltham, MA · On-site

$60K - $65K/yr

Allworth Financial delivers long- and short-term investment planning solutions and advice to help ... Requires extended periods of sitting or standing at a desk, talking on the phone, and typing * Use ...

All JobsIntern Help Desk JobsIntern Help Desk Jobs in Worcester, MA

Intern Help Desk information

See Worcester, MA salary details

$9

$17

$25

How much do intern help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for intern help desk in Worcester, MA is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.18 per hour, depending on experience, location, and employer.

What does an intern help desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an intern help desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What are the key skills and qualifications needed to thrive as an intern help desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the most commonly searched types of Help Desk jobs in Worcester, MA?

The most popular types of Help Desk jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Intern Help Desk jobs?

Cities near Worcester, MA with the most Intern Help Desk job openings:

Intern Help Desk jobs near you
Infographic showing various Intern Help Desk job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $36,186 per year, or $17.4 per hour.

IT Service Desk Intern

Wilson Language Training

Oxford, MA

$18 - $20/hr

Full-time, Internship

Re-posted 10 days ago

Job description

Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe literacy is a fundamental right and should be attainable for all people. We strive to reflect this belief in our work.

The success of our team members is no less paramount. We’re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker?

Wilson Language training is growing and is looking to hire a Service Desk Intern. If you are a student or someone looking to learn and grow in the Information Technology space, this may be an ideal position for you.

Job Summary:

The IT Service Desk Intern provides technical support on hardware, software, and applications to internal staff across Wilson Language Training. Working under the direct supervision of the IT Service Desk Manager and senior team members, the intern learns and supports a broad range of computing technologies while gaining hands-on experience in a professional ITSM environment. This role is designed to build foundational IT competencies and prepare candidates for a full-time IT Service Desk Support Specialist position.

Essential Job Functions:

Under direct daily supervision:

  • Provide technical support across hardware (laptops, desktops, mobile devices, printers/copiers, A/V equipment), software, operating systems, and applications.
  • Respond to and resolve assigned tickets received through the Freshservice ticketing system in accordance with ticket priority rules; communicate action plans to end users professionally and promptly.
  • Deliver exceptional customer service by communicating professionally, comprehensively, and promptly for all incidents and requests.
  • Accept assigned tickets from SD Specialist II/III and IT Operations that are routine and well-defined, requiring limited complexity and guidance.
  • Promote and contribute to the Service Knowledge Management System by documenting incidents, service requests, and resolutions reported via portal, phone, email, or Teams.
  • Ensure hardware is properly documented, configured, and ready for operation; replace equipment as needed (laptops, desktops, peripherals).
  • Maintain component supply inventory (keyboards, mice, cables) and create purchase requisitions as needed.
  • Process inbound returned equipment; inspect for damage, update CMDB asset records, and stage devices for reimaging or disposal as directed
  • Assist with routine printer maintenance, including toner replacement.
  • Support the CMDB by updating asset information and configuration item changes; assist with inventory reporting, equipment procurement tracking, and logging new assets upon receipt — all under senior team oversight.
  • Participate in the creation, maintenance, and review of technical documentation and knowledge base articles.
  • Prepare outbound equipment shipments including laptops and peripherals for employee onboarding, offboarding, and equipment swap requests; ensure devices are properly wiped, packaged, and labeled prior to shipping
  • Adhere to all IT Service Desk Policies, Processes, and SOC II compliance requirements.
  • Works with IT Service Desk Support Specialist’s, IT Operations, and SD Manager to create, maintain and review technical documentation and knowledge base articles
  • Understand and demonstrate Wilson Language Training’s core values.
  • Perform other duties as assigned.

Minimum Requirements:

Skills:

  • Proficiency with computer hardware and common desktop software
  • Ability to troubleshoot, analyze, and solve technical problems with guidance
  • Ability to manage multiple tasks and adapt to changing priorities
  • Basic knowledge of networking concepts and Windows operating systems
  • Effective Communication via Phone, Email, and Microsoft Teams
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills
  • Working knowledge of Microsoft Windows and Microsoft 365
  • Familiarity with macOS / iPadOS / Chromebook a plus

Education or Certification:

  • Ideally enrolled in an IT related program in a vocational high school or college
  • A+ Certification or active pursuit of A+ Certification is a plus

Experience

  • 0–2 years of relevant IT experience; coursework or lab experience accepted
  • Prior Help Desk or Technical Support experience in a Windows environment preferred
  • Experience with an ITSM tool (Freshservice, ServiceNow, Remedy, etc.) a plus

Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations.

Anticipated Salary Range: $18 to $20 per hour

Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.

Apply