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Intern Help Desk Jobs in Columbus, OH (NOW HIRING)

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How much do intern help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for intern help desk in Columbus, OH is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Intern Help Desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.

What kinds of technical issues will I typically handle as an Intern Help Desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What does an Intern Help Desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the most commonly searched types of Help Desk jobs in Columbus, OH? The most popular types of Help Desk jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Intern Help Desk jobs? Cities near Columbus, OH with the most Intern Help Desk job openings:
Intern Help Desk jobs near you
Information Technology (Infrastructure and Service Desk Team) Internship - Summer 2026

Information Technology (Infrastructure and Service Desk Team) Internship - Summer 2026

The Superior Group

Columbus, OH • On-site

$25/hr

Full-time

Posted 12 days ago

Job description

Position: Information Technology (IT) Intern
Location: Columbus, Ohio
Pay Rate: $25 per hour
Superior is looking for highly motivated and energetic students to participate in our internship program during the Summer 2026 term (May - August). When you join Superior, you join a national leader in electrical design and construction. In addition to your day-to-day responsibilities, we provide our interns with lunch-and-learns, leadership training, career prep, unique jobsite visits, and beyond.
Under the guidance of our Infrastructure and Service Desk team, you'll gain exposure to network operations. hardware and software engineering, asset management, helpdesk operations, and so much more. This role is based at our headquarters in Columbus, Ohio.
Key Responsibilities
  • Be part of the team that keeps the business running: creatively and collaboratively respond to operational issues raised by our staff
  • Partner with the IT team in imaging, deploying, and troubleshooting hardware (PCs, iPhones, iPads) for our staff
  • Inventory a wide array of technology accessories and ensuring stock is appropriate for daily needs
  • Help the IT team stay organized by tracking hardware accurately as it moves through the receiving and deployment process
  • Support our corporate stewardship by monitoring licenses and cell-services to ensure these are needed
  • Support the configuration and security of our Microsoft 365 and Google Workspace tenants
  • Help our team advance our strategic objectives and projects as called out on the IT Roadmap

Your Character Traits
  • You're a great communicator, a team player, and ready to work with colleagues across our engineering and field team
  • You have a knack for solving problems
  • You're organized, great at prioritization, and have a strong attention to detail
  • You're able to exercise confidentiality and discretion when sensitive information

Education
  • Required: You must be currently enrolled at an accredited college or university pursuing a degree in the Computer Science or related field

About The Superior Group (Superior)
Superior is a national leader in electrical design and construction. From hospitals to data centers to stadiums and beyond, we bring power and connectivity to projects of every shape and size. Our heritage dates back more than 100 years, and we're proudly headquartered in Columbus, Ohio.
Superior is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Superior is a Drug-Free workplace. Candidates must successfully pass criminal background check, pre-employment screen, and random drug screens.
If you need assistance with this job application, please contact recruitment@superiorgroup.net
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