The OpportunityWe are seeking a Help Desk Intern for a 4-16 month term. This role is meant for a summer, co-op or internship student. In this role, you will be the first point of contact for end ...
The OpportunityWe are seeking a Help Desk Intern for a 4-16 month term. This role is meant for a summer, co-op or internship student. In this role, you will be the first point of contact for end ...
Intern Help Desk information
See Alberta salary details
$8.89 - $11.30
4% of jobs
$11.30 - $13.70
10% of jobs
$15.24 is the 25th percentile. Wages below this are outliers.
$13.70 - $16.11
17% of jobs
$16.11 - $18.51
16% of jobs
The median wage is $18.91 / hr.
$18.51 - $20.91
16% of jobs
$23.26 is the 75th percentile. Wages above this are outliers.
$20.91 - $23.32
12% of jobs
$23.32 - $25.72
11% of jobs
$25.72 - $28.13
5% of jobs
$28.13 - $30.53
4% of jobs
$30.53 - $32.93
2% of jobs
$32.93 - $35.34
2% of jobs
$8
$20
$35
How much do intern help desk jobs pay per hour?
As of Jul 28, 2026, the average hourly pay for intern help desk in Alberta is $20.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $24.04 per hour, depending on experience, location, and employer.
What does an Intern Help Desk do?
An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.
What kinds of technical issues will I typically handle as an Intern Help Desk, and how much autonomy will I have in resolving them?
As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.
What is the difference between Intern Help Desk vs Help Desk Technician?
| Aspect | Intern Help Desk | Help Desk Technician |
|---|---|---|
| Credentials | Typically pursuing or recently completed relevant education; no formal certification required | Often required to have certifications like CompTIA A+ or similar |
| Work Environment | Entry-level, training-focused, often in educational or corporate settings | Operational, troubleshooting, and support-focused in various industries |
| Employer Usage | Internships offered by companies for training and experience | Full-time or part-time support roles in organizations |
| Search & Comparison Intent | Learning about entry-level IT support roles | Understanding professional support technician roles |
Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.
What are the key skills and qualifications needed to thrive as an Intern Help Desk, and why are they important?
To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.
What are the most commonly searched types of Help Desk jobs in Alberta? The most popular types of Help Desk jobs in Alberta are:
What cities in Alberta are hiring for Intern Help Desk jobs? Cities in Alberta with the most Intern Help Desk job openings:
Job description
Help Desk InternAbout UsAt Contego, we help organizations work smarter by providing enterprise level managed information services for small and medium sized businesses. Based in Calgary, we're a team of problem-solvers who are passionate about making systems work better-so our clients can too. The OpportunityWe are seeking a Help Desk Intern for a 4-16 month term. This role is meant for a summer, co-op or internship student. In this role, you will be the first point of contact for end users by trouble shooting hardware and software issues, assisting with user onboarding and offboarding, keeping IT related documentation up to date, and supporting IT infrastructure projects. This is a hands-on position designed to build technical skills in a corporate environment. Key ResponsibilitiesSoftware & Hardware Support: Provides exceptional, customer focused technical assistance for incoming inquiries via phone, email, chat Investigates, diagnoses and resolves basic issues related to computer systems, software printers, mobile devices Escalates complex issues to senior support team members User onboarding & offboarding: Installs, configures and maintains workstation hardware (desktops, laptops) and peripherals Assists with setup of new user accounts and software needed Documentation Support: Log and track all support requests in the Help Desk ticketing system Maintains inventory documentation to support device lifecycle management Creates and updates internal documentation, SOP's for frequently asked questions Infrastructure Projects:Support IT infrastructure projects for clients upon request such as Office 365 implementations, as well as SharePoint site improvements and associated applications.QualificationsIf you are student currently enrolled in a post-secondary program in Information Technology, Computer Science or related field, this is the main criteria. Please don't hesitate to apply.Ideally, you will be interested or have skills in: Basic knowledge of Server and PC hardware troubleshooting, Basic knowledge of network fundamentals and firewalls, The following skills are an asset: Basic knowledge of Windows Server, Linux, Unix and Macintosh operating systems Basic knowledge of Server virtualization (VMWare, Hyper-V) and application (Remote Desktop) environments Additionally, the following soft skills are a must have and examples should be highlighted in your cover letter: Excellent verbal and written communication skills with the ability to empathize with frustrated callers and turning them into happy callers Strong aptitude for trouble shooting, problem solving and analysis Aptitude for learning software quickly and with minimal instruction Ability to handle multiple tasks; working both independently and collaboratively in a fast-paced team environment Professionalism and discretion especially when handling sensitive information. Prior customer service and familiarity with the IT industry is also desired. Why join us? We work together as a collaborative team which means that we brainstorm and trouble shoot as a group. This leads to lively discussions and unique solutions that make the most of our client's technology. Our clients expect us to be honest, transparent, and straight forward. This gives us the freedom to tell them when we make mistakes and to share with them the cool way we can make technology work for them. We offer a competitive hourly wage and the ability to grow and learn in a team environment.*Please note this role is based on site*How to ApplyIf you feel this is the position for you, please send your resume and cover letter to recruitment@AandAConsulting.ca. We will be reviewing applications as they come in - don't wait to apply!
About A&A Business Consulting
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
1 - 10 Employees
Headquarters location
Tampa, FL, US
Year founded
2017