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Intern Help Desk Jobs in Boston, MA (NOW HIRING)

Allworth Financial

Service Associate

Waltham, MA · On-site

$60K - $65K/yr

Allworth Financial delivers long- and short-term investment planning solutions and advice to help ... Requires extended periods of sitting or standing at a desk, talking on the phone, and typing * Use ...

Allworth Financial

Service Associate

Waltham, MA · On-site

$60K - $65K/yr

Allworth Financial delivers long- and short-term investment planning solutions and advice to help ... Requires extended periods of sitting or standing at a desk, talking on the phone, and typing * Use ...

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All JobsIntern Help Desk JobsIntern Help Desk Jobs in Boston, MA

Intern Help Desk information

See Boston, MA salary details

$10

$18

$27

How much do intern help desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for intern help desk in Boston, MA is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.91 per hour, depending on experience, location, and employer.

What does an intern help desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an intern help desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the key skills and qualifications needed to thrive as an intern help desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.

What are the most commonly searched types of Help Desk jobs in Boston, MA?

The most popular types of Help Desk jobs in Boston, MA are:

What cities near Boston, MA are hiring for Intern Help Desk jobs?

Cities near Boston, MA with the most Intern Help Desk job openings:

Intern Help Desk jobs near you
Infographic showing various Intern Help Desk job openings in Boston, MA as of August 2026, with employment types broken down into 13% Internship, 62% Full Time, and 25% Part Time. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $39,398 per year, or $18.9 per hour.

Junior Help Desk IT Support - Co-op Intern

Payette

Boston, MA

$28 - $30/hr

Internship

Posted 12 days ago

Job description

Junior Help Desk IT Support - Co-op Intern
Payette is a leading architectural design firm in Boston focused on the design of complex, high technology buildings for scientific and medical research, academic teaching and healthcare.
The Firm has an immediate opening for a Junior Help Desk IT Support co-op intern for the upcoming semester. This co-op position is the first line of support for 180+ office staff, providing technical support through phone calls, email and walk-ups.
Qualifications and Responsibilities:
  • Currently enrolled in a related Bachelor of Science degree program or related IT certification.
  • Excellent customer service skills.
  • Ability to quickly learn new technologies.
  • Technically minded with strong written and verbal communication skills to effectively present technical information to a non-technical audience
  • Receive, document, and track technical requests in a systematic way.
  • PC and laptop hardware trouble-shooting skills.
  • Operating system experience should include Windows 10.
  • Application experience should include Microsoft Office (Outlook, Word, Excel, PowerPoint).
  • Video conferencing technology (Microsoft Teams, Zoom, WebEx)
Compensation: $28 - $30 per hour
Hardware experience including knowledge in all aspects of printers, plotters, projectors, basic business telephony (VoIP systems), networking and mobile devices all considered a plus. Additionally, knowledge of architectural design applications (Revit, AutoCAD, Adobe Creative Suite, SketchUp) will also be considered a plus.
Payette is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Resumes submitted online will be considered. Please note for all documents (resume, cover letter, and portfolio) the maximum files size is 5 MB.

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