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Weekend Help Desk Jobs in Boston, MA (NOW HIRING)

Ken's Foods, Inc.

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

Ken's Foods is seeking a Help Desk Supervisor to lead day-to-day Help Desk operations and provide direct leadership to Help Desk technicians. This role ensures reliable and timely technical support ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

I'm partnering with a well-established, highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team. This is a great opportunity for someone who ...

Epitec

eLicensing Help Desk Specialist

Boston, MA · On-site

$40/hr

We are looking for a Help Desk Specialist with proven STRONG CUSTOMER SERVICE SKILLS. This is the priority skill of this posting . The eLicensing Help Desk Specialist will be responsible for ...

St John's Preparatory School

Help Desk Technician

Danvers, MA · On-site

$21.25 - $28.50/hr

There will be expectations for night and weekend work at overtime pay. Skills and CompetenciesEnd ... Experience working in an IT help desk or IT Service Management (ITSM) environment.Familiarity with ...

The Caldwell Group

Help Desk Engineer,

Boston, MA · On-site

0 to 5 years experience need, small Hedge Fund is looking for a Help Desk Person. * Natural Troubleshooter: Enjoys solving problems and helping people. Comfortable with Windows and mobile devices ...

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

Associate or Bachelor's degree in IT or related field, or completion of an IT certification (CompTIA A+, Microsoft, etc.) * 2-6+ years of experience in an IT support or help desk environment.

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA

$60K - $80K/yr

Associate or Bachelor's degree in IT or related field, or completion of an IT certification (CompTIA A+, Microsoft, etc.) * 2-6+ years of experience in an IT support or help desk environment.

Keches Law Group

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

Associate or Bachelor's degree in IT or related field, or completion of an IT certification (CompTIA A+, Microsoft, etc.) * 2-6+ years of experience in an IT support or help desk environment.

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Weekend Help Desk information

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$13

$25

$36

How much do weekend help desk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for weekend help desk in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What are Weekend Help Desk jobs?

Weekend Help Desk jobs involve providing technical or customer support during the weekend, usually outside of regular business hours. Employees in these positions assist users with troubleshooting computer systems, software, or other technology-related issues via phone, email, or chat. The primary goal is to resolve problems quickly to minimize downtime, ensuring that customers or staff have the support they need at all times. Weekend Help Desk roles are common in organizations that require 24/7 support or have clients in different time zones.

What are the key skills and qualifications needed to thrive as a Weekend Help Desk professional, and why are they important?

To thrive as a Weekend Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and typically a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Excellent communication, patience, and problem-solving skills help you effectively support users and handle stressful situations. These skills ensure timely, effective technical support during critical weekend hours when resources may be limited.

What is the difference between Weekend Help Desk vs Weekend IT Support Specialist?

AspectWeekend Help DeskWeekend IT Support Specialist
CredentialsBasic certifications (CompTIA A+, Network+)Similar certifications, sometimes more specialized
Work EnvironmentHelp desk or call center, remote or on-siteTechnical support, on-site or remote, often in corporate settings
Employer & IndustryIT service providers, tech companies, internal support teamsIT departments, managed service providers, corporate environments
Search & Comparison IntentLooking for weekend tech support rolesSeeking specialized IT support roles on weekends

Weekend Help Desk and Weekend IT Support Specialist roles share similar credentials and work environments, often within IT support teams. The main difference lies in the scope: Help Desk roles typically handle general user issues, while IT Support Specialists may deal with more technical or specialized problems. Both are common in corporate and service provider settings, catering to weekend support needs.

What are the typical challenges faced by a Weekend Help Desk professional, and how can they be managed effectively?

Weekend Help Desk professionals often encounter unique challenges, such as handling urgent technical issues with limited in-house support or accessing specialized resources that may only be available during regular business hours. Effective communication and thorough documentation become especially important to ensure seamless handoff between weekend and weekday teams. Proactively familiarizing yourself with escalation protocols and self-service resources can help resolve issues efficiently. Additionally, strong time management and adaptability skills can help you juggle multiple requests and maintain high-quality service during busy weekend periods.
What are the most commonly searched types of Help Desk jobs in Boston, MA? The most popular types of Help Desk jobs in Boston, MA are:
What are popular job titles related to Weekend Help Desk jobs in Boston, MA? For Weekend Help Desk jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Weekend Help Desk jobs in Boston, MA look for? The top searched job categories for Weekend Help Desk jobs in Boston, MA are:
What cities near Boston, MA are hiring for Weekend Help Desk jobs? Cities near Boston, MA with the most Weekend Help Desk job openings:
Weekend Help Desk jobs near you
Infographic showing various Weekend Help Desk job openings in Boston, MA as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,314 per year, or $25.2 per hour.
Help Desk Supervisor

Help Desk Supervisor

Ken's Foods, Inc.

Marlborough, MA • On-site

$110K - $120K/yr

Full-time

Posted 22 days ago

Ken's Foods rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

108th of 432 rated food and drinks producers

Job description

SUMMARY
The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting consistency, and overall service quality. The Help Desk Supervisor role acts as an advocate for our users to help them advance/achieve the company goals. This role oversees IT support across corporate offices, manufacturing facilities, and distribution locations, ensuring reliable, timely technical support for business users and production operations, with a strong focus on uptime, responsiveness, and consistent service across all sites. The position also supports employees through a balanced mix of phone, desk-side, and remote assistance. Success in this role requires professional phone and email etiquette, strong troubleshooting skills, the ability to explain technical concepts clearly and patiently to non-technical users, and experience developing and delivering user training.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Oversee day-to-day help desk operations supporting corporate and plant locations
• Lead, coach, and manage a team of help desk technicians (on-site and remote)
• Monitor and manage ticket queues, prioritization, and escalation procedures
• Serve as the escalation point for critical outages impacting production or business operations
• Ensure timely resolution of issues affecting plant-floor systems, end-user devices, and business applications
• Coordinate remote IT support for manufacturing plants, warehouses, and field locations
• Track and report on service metrics (SLA compliance, response/resolution times, ticket trends)
• Partner with infrastructure, network, and application teams to resolve cross-functional issues
• Support operational continuity by aligning IT support with production schedules and downtime windows
• Identify opportunities to improve service efficiency, reduce downtime, and enhance user experience
• Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows, automation, and reporting
• Administer Microsoft O365 and SharePoint environments, including site structure, permissions, and content organization
• Develop and maintain documentation and standards for collaboration tools and help desk systems
SUPERVISORY RESPONSIBILITIES
Supervise Help Desk staff, including assigning work, coaching performance, supporting training and development, and helping maintain service quality and response standards.
Education and/or Experience
A bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Candidates should have at least 5 years of progressive IT experience. In addition, a minimum of 3 years in a supervisory or manager role is required. Experience with help desk and remote support tools is required, along with proficiency in Microsoft 365 and SharePoint. Strong troubleshooting abilities, excellent written and verbal communication skills, and the ability to support non-technical users are essential. ITIL certification, experience in a manufacturing environment, experience with ServiceDesk Plus, and willingness to travel to remote sites are preferred.
Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.
The salary for this position is determined by a combination of experience, skills, and education level. The compensation range is $110K-120k annually.
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