ZipRecruiter

Log In

1

Help Desk Internship Jobs in Boston, MA (NOW HIRING)

Cox Engineering

IT Specialist I

Randolph, MA · On-site

$55K - $65K/yr

High school diploma or equivalent. * 0-2 years of experience in a help desk, technical support, or related IT role (internship experience considered). * Working knowledge of Windows 10/11 operating ...

Hub Technology Group

Helpdesk Technician

Cambridge, MA · Hybrid

$21.75 - $29.25/hr

HYBRID - BOSTON - W2 ONLY - * 2+ years of professional experience or mix of internships, co-ops, etc * Associates Degree or equivalent combination of education and experience. * Impeccable customer ...

the

Fall 2026 Human Resources Internship

Lowell, MA · On-site

$15 - $19.75/hr

Help create, format, and update HR templates, forms, and standard documents. * Assist with ... Ability to sit at a desk for extended periods and use a computer and telephone. * Occasional light ...

the

Fall 2026 Resource Center Internship

Lowell, MA · On-site

$15 - $19.75/hr

... housing application * helping to coordinate referrals to a wide variety of social services ... Ability to sit at a desk for extended periods and use a computer and telephone. * Occasional light ...

the

Fall 2026 Resource Center Internship

Boston, MA · On-site

$16.25 - $21.75/hr

... housing application * helping to coordinate referrals to a wide variety of social services ... Ability to sit at a desk for extended periods and use a computer and telephone. * Occasional light ...

the

Fall 2026 Employment Services Internship

Lowell, MA · On-site

$15 - $19.75/hr

Help clients identify and apply to apprenticeship and training programs related to their career ... Ability to sit at a desk for extended periods and use a computer and telephone. * Occasional light ...

NGIN Workplace

Business Administrator Internship

Cambridge, MA · On-site

$17.25 - $21.50/hr

Interns will work closely with the COO, to help build and support the community. You'll be working ... desk friendly person who wants to work with people, cares about customer service and pays great ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Internship JobsHelp Desk Internship Jobs in Boston, MA

Help Desk Internship information

See Boston, MA salary details

$11

$22

$36

How much do help desk internship jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk internship in Boston, MA is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.05 per hour, depending on experience, location, and employer.

What is a help desk internship?

A Help Desk Internship is an entry-level position where interns assist with technical support tasks, helping users resolve hardware, software, and network issues. Interns typically work alongside experienced IT professionals to learn troubleshooting techniques and gain hands-on experience in customer service and technical problem-solving. This role is ideal for students or recent graduates looking to build foundational IT skills and explore a potential career in information technology.

What are the key skills and qualifications needed to thrive as a help desk intern?

To thrive as a Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting, and customer service, often supported by coursework in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and productivity software like Microsoft Office is commonly required. Strong communication skills, patience, and a willingness to learn help you stand out in this position. These skills ensure efficient technical support, positive user experiences, and successful contribution to IT teams.

What are some typical challenges faced during a help desk internship, and how can interns effectively overcome them?

Help Desk interns often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating solutions to users with varying technical backgrounds. To overcome these hurdles, interns should prioritize tasks, actively seek guidance from experienced team members, and leverage available documentation and knowledge bases. Building strong communication skills and maintaining a positive, patient attitude can also help interns provide excellent customer service while gaining confidence in their technical abilities.

What is the difference between Help Desk Internship vs Help Desk Technician?

AspectHelp Desk InternshipHelp Desk Technician
Required CredentialsTypically pursuing or recently completed a related degree; no formal certification requiredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support settingFull-time, operational support role in IT departments or service desks
Employer & Industry UsageInternships offered by companies for training; used as a stepping stoneStandard role in IT support across various industries

In summary, a Help Desk Internship is an entry-level, training-focused position for students or recent graduates, while a Help Desk Technician is a full-time role requiring more experience and certifications. Internships serve as a learning opportunity, whereas technicians provide ongoing technical support.

What are the most commonly searched types of Help Desk jobs in Boston, MA?

The most popular types of Help Desk jobs in Boston, MA are:

What are popular job titles related to Help Desk Internship jobs in Boston, MA?

For Help Desk Internship jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Help Desk Internship jobs in Boston, MA look for?

The top searched job categories for Help Desk Internship jobs in Boston, MA are:

What cities near Boston, MA are hiring for Help Desk Internship jobs?

Cities near Boston, MA with the most Help Desk Internship job openings:

Help Desk Internship jobs near you
Infographic showing various Help Desk Internship job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $47,102 per year, or $22.6 per hour.

Spring Front Desk Internship

NGIN Workplace

Cambridge, MA • On-site

Internship

Re-posted 10 days ago

Job description

Company Description

Want an amazing and meaningful Internship?

Want to know and experience what it is truly like to have your own business, run a startup or just be an Entrepreneur? Are you interested in networking and making valuable connections? Do you want to be part of a growing community of international entrepreneurs who are looking to change the world? Are you self motivated, social, and have A LOT of energy?

NGIN's Internship Programs are created to explore the growing field of entrepreneurship and give students in the area a chance to get involved with Boston startups as well as established companies. Interns will work closely with the COO, to help build and support the community. You'll be working side-by-side with great companies that are changing the world, such as: Cure Forward, Emulate, Lighter Culture, Everseat, Cangrade, & more! 

Some of the cool things about our company are:

- You'll only work with successful, interesting and friendly people (business owners, entrepreneurs, venture capitalist, investors, CEO's and Founders, cancer researchers, etc). 

- You get to be part of a team making a difference and growing a brand new business

- You get to work in a small business. . .no corporate mandates or crazy, arbitrary rules. You'll work with the owners and decision makers directly

- You get to have a say. Once you are familiar with what's going on, you will be free to make suggestions and changes to help make things better

- Free membership! Need to work on the project, do homework? You'll have a 24/7 access to our state of the art office space.

-Team Lunches on Friday, Free Beer, Ice Cream and much more.

Our team is made up of people who genuinely care about entrepreneurship and startups and have decided that a "corporate job" isn't for them, and decided pursue their passions to work for NGIN and help other entrepreneurs.


Job Description

We are looking for a front desk person who wants to work with people, cares about customer service and pays great attention to details.

You'll be doing things like greeting clients, answering calls and emails, celebrating accomplishments of our members, logging client data, maintaining kitchen area, including set-up and tear-down in the morning and afternoons, and engaging with amazing people daily.

This internship will be 20-25 hours per week. You will grow the role to whatever you make it to be. Motivated and successful people will be given more responsibility. We are looking for someone who wants to learn more about Entrepreneurship and who is be is willing to learn.

- You'll only work with successful and interesting people (business owners, entrepreneurs, lawyers, teachers, cancer researchers, etc). 

- You get to be part of a team making a difference and growing a brand new business

- You get to work in a small business. . .no corporate mandates or crazy, arbitrary rules. You'll work with the owners and decision makers directly

- You get to have a say. Once you are familiar with what's going on, you will be free to make suggestions and changes to help make things better

- Free membership! Need to work on the project, do homework? You'll have a 24/7 access to our state of the art office space.

-Team Lunches on Friday, Free Beer, Ice Cream and much more.

Qualifications

If you....

Can handle day to day business activities

Solve problems

Respectful and Professional

Have a natural ability to connect with people

Can commit at least 20 hours a week

Fluent in English

Have strong organizational and communication skills

Proficient in Microsoft Office

Located in Boston/Cambridge area

Knowledge of social media platforms and how they operate

Warm, enthusiastic personality 

Knowledge of social media platforms and how they operate 

NOTE - Position is UNPAID

We offer COLLEGE CREDIT 


Interested? 

We look forward to hearing from you.


Apply