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Help Desk Internship Jobs in Springfield, MA (NOW HIRING)

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Help Desk Internship information

See Springfield, MA salary details

$10

$20

$33

How much do help desk internship jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk internship in Springfield, MA is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $22.98 per hour, depending on experience, location, and employer.

What is a help desk internship?

A Help Desk Internship is an entry-level position where interns assist with technical support tasks, helping users resolve hardware, software, and network issues. Interns typically work alongside experienced IT professionals to learn troubleshooting techniques and gain hands-on experience in customer service and technical problem-solving. This role is ideal for students or recent graduates looking to build foundational IT skills and explore a potential career in information technology.

What are the key skills and qualifications needed to thrive as a help desk intern?

To thrive as a Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting, and customer service, often supported by coursework in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and productivity software like Microsoft Office is commonly required. Strong communication skills, patience, and a willingness to learn help you stand out in this position. These skills ensure efficient technical support, positive user experiences, and successful contribution to IT teams.

What are some typical challenges faced during a help desk internship, and how can interns effectively overcome them?

Help Desk interns often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating solutions to users with varying technical backgrounds. To overcome these hurdles, interns should prioritize tasks, actively seek guidance from experienced team members, and leverage available documentation and knowledge bases. Building strong communication skills and maintaining a positive, patient attitude can also help interns provide excellent customer service while gaining confidence in their technical abilities.

What is the difference between Help Desk Internship vs Help Desk Technician?

AspectHelp Desk InternshipHelp Desk Technician
Required CredentialsTypically pursuing or recently completed a related degree; no formal certification requiredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support settingFull-time, operational support role in IT departments or service desks
Employer & Industry UsageInternships offered by companies for training; used as a stepping stoneStandard role in IT support across various industries

In summary, a Help Desk Internship is an entry-level, training-focused position for students or recent graduates, while a Help Desk Technician is a full-time role requiring more experience and certifications. Internships serve as a learning opportunity, whereas technicians provide ongoing technical support.

What are the most commonly searched types of Help Desk jobs in Springfield, MA?

The most popular types of Help Desk jobs in Springfield, MA are:

What are popular job titles related to Help Desk Internship jobs in Springfield, MA?

For Help Desk Internship jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Help Desk Internship jobs in Springfield, MA look for?

The top searched job categories for Help Desk Internship jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Help Desk Internship jobs?

Cities near Springfield, MA with the most Help Desk Internship job openings:

Help Desk Internship jobs near you
Infographic showing various Help Desk Internship job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $43,204 per year, or $20.8 per hour.

Computer Science (RiverTech)

Goodwin University Educational Services

East Hartford, CT • On-site

$52 - $80/hr

Other

Posted 4 days ago

Key responsibilities

  • Provide formal instruction and leadership in computer science & information technology using appropriate curriculum, equipment, and materials.

  • Develop and implement engaging, hands-on, project-based learning experiences that promote critical thinking, problem solving, and innovation.

  • Support industry-based advisory panels, participate in marketing and recruiting activities, and assist in student job placement and follow-up.

Job description

Job Details

Job Location: East Hartford, CT 06118

Position Type: Full Time

Education Level: 4 Year Degree

Travel Percentage: Negligible

Job Shift: Day

Job Category: Education

We are actively searching for a Career and Technology Education (CTE/Computer Science) teacher to join our dynamic team of educators for the upcoming 2026-2027 school year. An ideal candidate is someone with an ability to motivate students from diverse backgrounds and interests. The school features a collaborative learning model, block scheduling, hands-on learning along with multiple connections to Goodwin University. The successful candidate must have excellent interpersonal skills, a strong desire to work with students from urban and suburban settings and possess an understanding of and appreciation for multicultural education. The selected teacher will experience the new RiverTech facility set on the Connecticut River and will become a member of a dynamic team of educators. Goodwin University Magnet Schools is an Equal Opportunity Employer.

Responsibilities

The Career and Technology Education Teacher shall:

  • Provide formal instruction and leadership in computer science & information technology as assigned utilizing appropriate curriculum, equipment, and materials.
  • Expose scholars to Cybersecurity and Artificial Intelligence that are aligned to the district curriculum, Connecticut standards, and industry expectations.
  • Develop and implement engaging, hands-on, project-based learning experiences that promote critical thinking, problem solving, and innovation.
  • Prepare students for industry-recognized certifications and postsecondary pathways.
  • Foster student awareness of careers in cybersecurity, artificial intelligence, information technology, computer science, and related STEM fields.
  • Work with CTE Director and Coordinator to determine appropriate curriculum, equipment, and materials utilizing either third party resources [e.g. consortium-based curriculum providers, commercial vendors, etc.] or by developing original coursework if necessary and as required.
  • Specify, select, install, operate, and maintain necessary equipment and/or training modules required to support the specific course(s) being taught within departmental budget restraints.
  • Prepare course syllabi addressing targeted student abilities, specific competencies, textbook requirements, grading/assessment methodology, course scheduling, and/or other items as required.
  • Support industry-based advisory panels in support of college-level computer science and information technology programs.
  • Participate in marketing and recruiting activities and provide supporting materials as required for the development of advertising promotions such as brochures, media spots, web pages, posters, etc.
  • Initiate and maintain contact with area businesses and/or manufacturers for the purpose of promoting division programs through donations, employee referral, job shadowing/internship programs, advisory panel participation, and hiring of program graduates.
  • Assist in student job placement and follow-up.
  • Perform such other duties and assume such other responsibilities as assigned by the Principal or designee.
Qualifications/RequirementsDESIRABLE EXPERIENCE & TRAINING
  • Bachelor's degree required, Masters degree preferred, and certification in appropriate area of instruction. Computer Science, Cybersecurity, Information Technology, Engineering, Data Science, Artificial Intelligence, or a related field.
  • Work experience in meeting the needs of racially, ethnically, socioeconomically and linguistically diverse groups of youth is desirable.
  • Preference will be given to candidates with industry experience in computer science and/or information technology: Help Desk, Tech Support, Cybersecurity, Database Management, AI, related STEM coursework.
  • CSDE Certification in Technology Education: 047, 034 Computer Science and/or 029 Mathematics
  • Strong instructional skills and the ability to engage students in hands-on, project-based STEM learning.

If you have any questions, please reach out to jacosta@goodwinmagnetsystem.org

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