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Help Desk Internship Jobs in Springfield, MA (NOW HIRING)

Help support the team from design through procurement, construction, and delivery for assigned ... Prolonged periods sitting at a desk and working on a computer. * The person in this position needs ...

Help Desk Internship information

See Springfield, MA salary details

$10

$20

$33

How much do help desk internship jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk internship in Springfield, MA is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $22.98 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Internship vs Help Desk Technician?

AspectHelp Desk InternshipHelp Desk Technician
Required CredentialsTypically pursuing or recently completed a related degree; no formal certification requiredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support settingFull-time, operational support role in IT departments or service desks
Employer & Industry UsageInternships offered by companies for training; used as a stepping stoneStandard role in IT support across various industries

In summary, a Help Desk Internship is an entry-level, training-focused position for students or recent graduates, while a Help Desk Technician is a full-time role requiring more experience and certifications. Internships serve as a learning opportunity, whereas technicians provide ongoing technical support.

What are some typical challenges faced during a help desk internship, and how can interns effectively overcome them?

Help Desk interns often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating solutions to users with varying technical backgrounds. To overcome these hurdles, interns should prioritize tasks, actively seek guidance from experienced team members, and leverage available documentation and knowledge bases. Building strong communication skills and maintaining a positive, patient attitude can also help interns provide excellent customer service while gaining confidence in their technical abilities.

What is a help desk internship?

A Help Desk Internship is an entry-level position where interns assist with technical support tasks, helping users resolve hardware, software, and network issues. Interns typically work alongside experienced IT professionals to learn troubleshooting techniques and gain hands-on experience in customer service and technical problem-solving. This role is ideal for students or recent graduates looking to build foundational IT skills and explore a potential career in information technology.

What are the key skills and qualifications needed to thrive as a help desk intern?

To thrive as a Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting, and customer service, often supported by coursework in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and productivity software like Microsoft Office is commonly required. Strong communication skills, patience, and a willingness to learn help you stand out in this position. These skills ensure efficient technical support, positive user experiences, and successful contribution to IT teams.

What are the most commonly searched types of Help Desk jobs in Springfield, MA?

The most popular types of Help Desk jobs in Springfield, MA are:

What are popular job titles related to Help Desk Internship jobs in Springfield, MA?

For Help Desk Internship jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Help Desk Internship jobs in Springfield, MA look for?

The top searched job categories for Help Desk Internship jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Help Desk Internship jobs?

Cities near Springfield, MA with the most Help Desk Internship job openings:

$23/hr

Internship

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago


Job description

The PMA Boston team consists of more than 80 professionals dedicated to providing exceptional service in owner's project management, project controls, scheduling, risk management, and claims avoidance across a variety of industries. With a newly renovated office located just south of Boston in Braintree, PMA Boston works with clients across the New England area and beyond.
Summary:
As a Summer intern, you'll play an active role supporting the team throughout every phase of a project, from design and procurement through construction and final delivery. You'll assist with key documentation, meeting coordination, and communication among school administrators, architects, and contractors. This hands-on experience includes participating in site visits and project meetings, helping track schedules and budgets, ensuring compliance with educational building standards, and observing real-world architectural and project decision-making in action.
Organizational Responsibilities
  • Help support the team from design through procurement, construction, and delivery for assigned projects.
  • Assist with documentation, meeting coordination, and communication between school administrators, architects, and contractors.
  • Participate in site visits, project meetings, and help monitor schedules, budgets, and compliance with educational building standards.
  • Join architectural discussions and observe decision-making processes.
  • Other duties as assigned.

Qualifications
  • Actively enrolled in a bachelor's or advanced degree in Engineering, Construction Management, Supply Chain Logistics or related disciplines from an accredited university is required
  • Knowledge of Rhino, Adobe Premiere Pro, Google Sketchup, and Procore desirable
  • Ability to be onsite in the office or at various client sites when needed is required.

Physical Requirements & Working Conditions
  • Ability to provide off-hours support as needed
  • Weekend work is rare but occasionally may be necessary
  • An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please note that physical requirements may vary based on client needs.
  • Ability to successfully complete a background investigation in accordance with company and client requirements.
  • An employee must currently have or be able to obtain by the time the internship begins, a government-issued driver's license or identification card, in order to pass a Massachusetts Criminal Offender Record Information (CORI)
  • Prolonged periods sitting at a desk and working on a computer.
  • The person in this position needs to occasionally move about inside the office environment including the use of stairs.
  • Ability to adjust focus, especially due to concentration on a computer screen.
  • Must communicate frequently with other departments and employees both verbally and in writing.
  • May need to lift and carry up to 15 pounds and/or position the body to reach items on the floor/below knee level or overhead.
  • Position requires ability to navigate typical project construction site:
  • Ability to safely transit through site with uneven and changeable working surfaces (soil, gravel, sand, debris and concrete) and changing elevations during excavations, site work and construction.
  • Ability to safely transit to/from slab on grade, slab on deck and upper elevations via temporary ladders and stairwells prior to installation of final stairwells and or elevator/lift systems.

$23 - $23 an hour
About PMA
At PMA, employee well-being is a daily priority. We offer a combination of workplace options that include a PMA office location; work-from-home; or a client site. Wherever we work, we openly share knowledge as we believe that collaboration with peers improves our work product and that pursuing subject matter expertise is a lifelong endeavor.
We are committed to a culture of equity, diversity, and inclusion. We affirm and respect diverse backgrounds and opinions because we believe they yield the best solutions for our clients. We promote emotional intelligence and trust by nurturing these values within our new hires.
We encourage staff to develop rewarding, long-term careers at PMA, and we implement formal leadership development programs that help you attain your goals. At PMA, shared success is a core value. Every employee who contributes is recognized, celebrated, and rewarded. We look for self-driven candidates eager to assume responsibility and join a community of respect founded on collaboration and accountability, not titles. If you aim to transform the project management practice toward continuous improvement of project outcomes, the profession, and yourself, PMA looks forward to warmly welcoming you to our team.
We offer competitive pay and benefits, wellness programs for you and your family, and career development opportunities to advance your professional goals.
As a PMA professional, you will be empowered to make timely and effective decisions and significant daily contributions to complex facets of project delivery. Join a team that has achieved a world-class reputation in the construction industry and has been voted a "Best Place to Work."
PMA offers competitive wages and comprehensive benefits, including medical, prescription, dental, vision, time off with pay, 401(k) with company match, life, disability, and professional development reimbursement for qualifying employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), disability, national origin, or any other characteristic protected by applicable laws, regulations, and ordinances. Qualified female and minority applicants are encouraged to apply.
EOE, including persons with disabilities and veterans.
VEVRAA federal contractor.