Help Desk Volunteer Jobs in Springfield, MA (NOW HIRING)

Description

Job Description

Seeking a Level 2 Onsite Support Technician based in the Norwalk, CT area who can travel to nearby client locations as needed, including Trumbull, Stamford, and Danbury. The ideal candidate is an outgoing, customer‑focused, and solutions‑driven technician who feels comfortable supporting users in person across all levels of the organization.

You will own the day‑to‑day onsite support experience while maintaining strong alignment with the Service Delivery Manager. This role requires someone who is proactive, personable, and highly effective at troubleshooting.

Skills

Desktop, Windows 10, Support, Router, Troubleshooting, Firewall, Infrastructure, Network engineering, Technical support, Switches, Customer service, Hardware, Wan, Help desk support, Help desk, Network infrastructure, virtualization, vmware

Top Skills Details

Desktop,Windows 10,Support,Router,Troubleshooting,Firewall,Infrastructure,Network engineering,Technical support,Switches,Customer service,Hardware,Wan,Help desk support,Help desk,Network infrastructure,virtualization,vmware

Additional Skills & Qualifications

• Preferred certifications: A+, Network +, Windows Desktop

• Preferred work experience: Managed Service Provider or consulting environment

• Preferred systems experience: ConnectWise, Automate Control and Manage

Strong critical and analytical problem-solving skills

• Excellent verbal and written communication

• Exceptional attention to detail and highly organized

• Comfortable multi-tasking

• Require a valid driver's license

Experience Level

Entry Level

This is a Contract to Hire position based out of Hartford, CT.

The pay range for this position is $23.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Hartford,CT.

This position is anticipated to close on Sep 15, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.