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Help Desk Volunteer Jobs in Springfield, MA (NOW HIRING)

TEKsystems

Desktop Support Technician

Hartford, CT

$20 - $25/hr

... Help Desk, Active Directory, Windows Support, Mac Support, Hardware Support, Microsoft 365, Desktop ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Desktop Support Technician

Hartford, CT

$20 - $25/hr

... Help Desk, Active Directory, Windows Support, Mac Support, Hardware Support, Microsoft 365, Desktop ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

Datavant

Health Information Specialist I

Manchester, CT · On-site

$15 - $18.32/hr

Serve as the front desk point of contact for patient walk-ins requesting medical records or ... At the end of this application, you will find a set of voluntary demographic questions. If you ...

Datavant

Health Information Specialist I

Manchester, CT

$100K - $101K/yr

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for ...

baymark

Front Desk Monitor / Greeter

Northampton, MA · On-site

$18 - $20/hr

Be friendly, courteous and helpful to all disciplines, reception, clinical and medical. * Provide ... Voluntary Worksite Benefits (i.e., Accidental Injury) * Company paid Short & Long Term Disability

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All JobsHelp Desk Volunteer JobsHelp Desk Volunteer Jobs in Springfield, MA

Help Desk Volunteer information

See Springfield, MA salary details

$8

$19

$33

How much do help desk volunteer jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for help desk volunteer in Springfield, MA is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $20.14 per hour, depending on experience, location, and employer.

What are some common challenges faced by Help Desk Volunteers, and how can they be effectively managed?

Help Desk Volunteers often encounter challenges such as handling a high volume of inquiries, addressing technical issues with limited resources, and communicating with users who may be unfamiliar with technology. To effectively manage these challenges, it’s important to stay organized, prioritize tasks based on urgency, and maintain patience and empathy when assisting users. Regular training and collaboration with other volunteers or team members can also help build confidence and improve problem-solving skills.

What is the difference between Help Desk Volunteer vs Help Desk Technician?

AspectHelp Desk VolunteerHelp Desk Technician
Required CredentialsNone typically required; some basic IT knowledge helpfulOften requires certifications like CompTIA A+ or similar
Work EnvironmentVolunteer settings, nonprofits, community centersCorporate, IT support centers, or internal company teams
Employer & Industry UsageNonprofits, charities, community organizationsBusinesses, IT service providers, corporate IT departments
Common Search & Comparison IntentUnderstanding volunteer roles in IT supportSeeking professional IT support roles or career info

Help Desk Volunteers typically assist in non-profit or community settings without formal certifications, focusing on basic support. Help Desk Technicians usually work in corporate environments, requiring certifications and technical skills to handle more complex issues. While both roles involve troubleshooting and customer service, the technician role is more specialized and paid, whereas the volunteer role is more entry-level and voluntary.

What are the key skills and qualifications needed to thrive as a Help Desk Volunteer, and why are they important?

To thrive as a Help Desk Volunteer, you need basic technical troubleshooting skills, familiarity with common software and hardware, and generally a high school diploma or equivalent. Experience with ticketing systems, remote support tools, and standard office software is often valuable. Patience, strong communication, and a customer-focused attitude help volunteers effectively assist users and resolve issues. These skills are crucial for ensuring users receive timely, clear support and fostering a positive organizational environment.

What are Help Desk Volunteers?

Help Desk Volunteers are individuals who provide support and assistance to users experiencing technical or service-related issues, often in nonprofit organizations, libraries, schools, or community centers. They help answer questions, troubleshoot problems, and guide users through resolving their concerns, whether it involves computer systems, software, or organizational services. These volunteers play a crucial role in ensuring smooth operations and positive user experiences, all while gaining valuable skills in customer service and technical support.
What are the most commonly searched types of Help Desk jobs in Springfield, MA? The most popular types of Help Desk jobs in Springfield, MA are:
What job categories do people searching Help Desk Volunteer jobs in Springfield, MA look for? The top searched job categories for Help Desk Volunteer jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Help Desk Volunteer jobs? Cities near Springfield, MA with the most Help Desk Volunteer job openings:
Help Desk Volunteer jobs near you
Infographic showing various Help Desk Volunteer job openings in Springfield, MA as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, 2% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,665 per year, or $19.1 per hour.
EMR HELPDESK SPECIALIST - FULLTIME

EMR HELPDESK SPECIALIST - FULLTIME

InterCommunity, Inc.

East Hartford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Description:

We Did It Again!

InterCommunity is a 2025 Healthcare Top Workplaces Winner!


VOTED by our incredible staff a TOP WORKPLACE for 12 YEARS — including 2025!


Join a Mission That Matters

InterCommunity, Inc. is a Federally Qualified Health Center Look-Alike (FQHC LA) committed to providing accessible, compassionate care to everyone — regardless of life situation or ability to pay.


We offer same-day primary care and a wide range of behavioral health services across our community health centers in:


281 Main St., East Hartford

40 Coventry St., Hartford

828 Sullivan Ave., South Windsor.


Our Addiction Services Division provides a full continuum of care, including:

  • Primary care integration
  • Residential detox and treatment
  • Outpatient mental health and substance use services for adults and children
  • Intensive outpatient programs
  • Employment and community support
  • Mobile crisis evaluations
  • Judicial support services
  • Social rehabilitation

Why Work With Us?


At InterCommunity, we believe your well-being matters — at work and beyond. That’s why we offer a comprehensive benefits package designed to support your health, financial security, and work-life balance.


All benefit- eligible employees of InterCommunity are eligible for Medical, Dental, Voluntary Vision, Group Life, Supplemental Life, Short-Term Disability and Long-Term Disability. (A benefit -eligible employee is one who is schedule to work a minimum of 30 hours per week.). In addition, all employees may contribute to our 401k and those who meet eligibility and service requirements will receive the company contribution. Benefits are effective on the first day of the month following date of hire.


Our Benefits Include:

  • Work Life-Balance-Flexibility, generous Paid PTO, and paid holidays.
  • Health & Dental insurance - flexible contribution options that includes 2 HDHP w/ HSA enrollment option or non-HDHP at a minimal cost to employees.
  • Voluntary vision coverage.
  • Employer-paid Short-Term Disability, Long-Term Disability, and Basic Life & AD&D.
  • Supplemental Life Insurance available.
  • 401(k) with 3% employer match + 3% employer contribution after 12 months and 1,000 hours worked
  • Career advancement opportunities in a supportive, mission-driven environment.

Summary:


The EMR (Electronic Medical Record)/ EHR (Electronic Health Record) specialist will be working directly with staff of various levels and provide Tier 1/Tier 2 technical support of our EMR/EHR applications and systems. The candidate’s priority will be in our EMR software EPIC. The ideal candidate will have the self-motivation to become the subject matter expert on the EMR applications.


Essential Duties & Responsibilities:

  • Provides Tier1/Tier2 Support ticket (JIRA), phone, email support to staff using Intercommunity’s software products; works closely with staff to resolve issues across multiple products/technologies, coordinating support with outside vendors (OCHIN) as required.
  • Troubleshoots and diagnoses reported problems and works to understand and correct problems; builds rapport and elicits problem/request details from; reports progress/results to staff and management in a timely manner.
  • Identifies EMR/EHR software anomalies; tests anomalies to verify and determine scenarios under which they occur; documents verified anomalies and escalates as appropriate.
  • Per policy, facilitate EPCS for providers, deletes documents, creates users, terminates users, and assists the staff in application management for edits, corrections and general system usage.
  • Documents all contacts processed using software support system including problem, resolution and follow-up actions required.
  • Coordinate with staff upcoming application enhancements and coordinate with and support the Training team on new enhancements.
  • Using defined escalation methodology, escalates complex problems and/or complaints to Manager or third party outside contacts as directed.
  • Develop recommendations for enhancements to company technology and communicate them to Manager.
  • Becomes the subject matter expert on site for all EMR related support, process and policy issues, working with other stakeholders for future expansion of activity and program offerings.
  • Performs related duties as required in support of client service goals.
  • Participate in New Hire Orientation

*All agency staff are required to attend all mandatory department/agency meetings and trainings*

Schedule:


Monday - Friday, 8:30 PM - 5:00 PM

Requirements:

Education &/Or Experience:


Bachelor's degree or one (1) to two (2) years equivalent work experience; one (1) to three (3) years providing software support services required


Competencies:

  • Time Management
  • Decision Making
  • Communication Proficiency
  • Organization Skills
  • Excellent customer service skills.
  • Initiative to become a subject matter expert.
  • Must be able to handle multiple priorities simultaneously.