Entry Level Help Desk Jobs in Springfield, MA (NOW HIRING)

Are you interested in keeping professionals free of independence conflicts? Are you passionate about providing outstanding customer service? Are you interested in gaining exposure to auditor independence rules promulgated by our regulators? Then our ICN Compliance Help Desk (CHD) may be the right fit for you!
Recruiting for this role ends on 9/30/2026.
Work you'll do
As a Junior Associate, Compliance HelpDesk, you will be responsible for:
• Respond to support requests using automated phone and chat tools.
• Concisely and efficiently document the support requests in a manner that supports the substance of the discussion and support provided.
• Develop an understanding of Deloitte Independence policies.
• Guide callers through policy and mandatory requirements/procedures.
A successful candidate would possess these skills:
• Effective written and verbal communication skills
• Customer service attitude with dedication to quality and demonstrated attention to detail
• Ability to understand and communicate policy and procedures consistently, knowing when to seek guidance
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
The team
Our reputation starts with you-this belief is core to Risk & Brand Protection, which brings together six essential core areas that shape our culture-we collectively work with our businesses to inspire new standards of integrity, trust, and performance to make an impact that matters and to better serve our clients, our communities and our people. With our people's help, we distinguish Deloitte as the clear leader in professional services, making Deloitte the first choice for clients and talent. Together, we protect, preserve, and enhance our reputation and distinguish Deloitte as the undisputed leader in professional services, strengthening our brand, and each other.
Qualifications
Required:
• Bachelor's degree
• Minimum 1+ year of related experience, preferably customer support care within a consumer banking environment
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.
Preferred:
• Proficiency using Microsoft Office applications
• Experience handling confidential or sensitive information
• Background in a banking, financial services, or regulated environment
• ServiceNow or other incident reporting software familiarity
• Knowledge of ethics, compliance, or independence-related processes
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $42,700 to $78,600.
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Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
Recruiting tips
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 356628
Job ID 356628