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Contract Help Desk Jobs in Springfield, MA (NOW HIRING)

Sharecare

Lead Customer Service Rep

Hartford, CT · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Supporting contract performance guarantees by performing other duties as deemed?necessary ...

Maximus

Junior CIC Analyst

Hartford, CT · On-site

This position is contingent upon contract award and position availability. Selected candidates will ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Hartford, CT · On-site

This position is contingent upon contract award and position availability. Selected candidates will ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Springfield, MA · On-site

This position is contingent upon contract award and position availability. Selected candidates will ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Springfield, MA · On-site

This position is contingent upon contract award and position availability. Selected candidates will ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

VGroup Inc

MuleSoft Developer

Hartford, CT · On-site

$50.75 - $67.25/hr

... help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD ...

JLL

Strategic Sourcing Coordinator

Hartford, CT · Remote

We help organizations around the world achieve their ambitions by owning, occupying and investing ... Responsible for data integrity of contract database and other data management tools. * Ensure ...

Lane Valente Industries

HVAC Dispatcher

South Windsor, CT · On-site

$18 - $24/hr

Know and understand service work order module and service contract. * Active in all facets of ... Patience and endurance to sit/stand behind a desk all day. BENEFITS OFFERED: * Medical Insurance

Lane Valente Industries

HVAC Dispatcher

South Windsor, CT · On-site

$18 - $24/hr

Know and understand service work order module and service contract. * Active in all facets of ... Patience and endurance to sit/stand behind a desk all day. BENEFITS OFFERED: * Medical Insurance

Lane Valente Industries

HVAC Dispatcher

South Windsor, CT · On-site

$18 - $24/hr

Know and understand service work order module and service contract. * Active in all facets of ... Patience and endurance to sit/stand behind a desk all day. BENEFITS OFFERED: * Medical Insurance

Inserso

Network Support Technician

Hartford, CT · On-site

This position supports Surge Support requirements and is subject to inclusion in future contract ... helpdesk or customer support role. * Demonstrated ability to troubleshoot and resolve desktop ...

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All JobsContract Help Desk JobsContract Help Desk Jobs in Springfield, MA

Contract Help Desk information

See Springfield, MA salary details

$12

$23

$33

How much do contract help desk jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for contract help desk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace the role of a Contract Help Desk professional. Help desk staff are still needed for complex issues, customer communication, and system management that require human judgment and technical expertise. AI tools can enhance efficiency but typically serve as support rather than complete replacements in help desk roles.

What jobs pay 4000 a week without a degree?

A Contract Help Desk role typically does not pay $4,000 a week without significant experience or specialized skills. High-paying roles that can reach this level often involve sales, real estate, or specialized trades, but most require experience, certifications, or licensing rather than just a degree. Freelance consulting or certain technical roles may also reach this income level with the right expertise and client base.

Are help desk jobs still in demand?

Help desk jobs, including contract help desk roles, remain in demand due to ongoing needs for technical support in various industries. These positions often require customer service skills and knowledge of troubleshooting tools, and demand is expected to grow with increased reliance on technology and remote support services.

What jobs make $3,000 a month without a degree?

A Contract Help Desk role can pay around $3,000 per month, especially for experienced technicians providing remote or on-site technical support. These jobs often require strong troubleshooting skills, familiarity with hardware and software, and sometimes certifications like CompTIA A+; a degree is not always necessary. Compensation varies based on experience, location, and the complexity of support provided.
What are the most commonly searched types of Help Desk jobs in Springfield, MA? The most popular types of Help Desk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Contract Help Desk jobs? Cities near Springfield, MA with the most Contract Help Desk job openings:
Contract Help Desk jobs near you
Infographic showing various Contract Help Desk job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 62% Full Time, 19% Part Time, 1% Temporary, and 17% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $47,985 per year, or $23.1 per hour.
Lead Customer Service Rep

Lead Customer Service Rep

Sharecare

Hartford, CT • On-site

Other

Posted 4 days ago

Sharecare rating

7.2

Company rating: 7.2 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

328th of 877 rated healthcare providers

Job description

Job Description:

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit?www.sharecare.com.

Job Summary:

Essential Job Functions:

  • Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:?

  • Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.??

  • Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.??

  • Provide support for the customer service team through the manning and operation of the Help Desk.??

  • Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with questions related to escalated or technical issues.??

  • Being a reliable point of contact for members by keeping them updated on steps being taken to research and resolve any unsettled concerns.??

  • Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.??

  • Identifying trends in escalations and preparing data used to identify root cause analysis.??

  • Supporting contract performance guarantees by performing other duties as deemed?necessary;?answering inbound calls, assisting with outbound campaigns.??

  • Ability to work flexible hours and shifts.??

Qualifications :

  • GED or High School diploma supplemented by technical medical knowledge, specialized secretarial and/or computer courses.? College course work is desirable.

  • Minimum of 2 years previous call center or customer service experience

Specific Skills/ Attributes:

  • Ability to work effectively with all levels of management and other?colleagues;?demonstrating leadership, initiative, and a customer service orientation.???

  • Possessing analytic skills and a technical acumen; computer competencies should?include:?word processing, spreadsheet, and database management.??

  • Ability to work independently but also thrive in a team environment built on information sharing.??

  • Demonstrating interpersonal abilities used to build relationships that contribute to the team's success.??

  • Displaying sound judgment and critical thinking skills.?

  • Excellent verbal and written communication skills.?

  • Detail oriented and well organized.??

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

What Sharecare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Sharecare logo

About Sharecare

Sourced by ZipRecruiter

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

2009

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