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Intern Help Desk Jobs in Springfield, MA (NOW HIRING)

Internship (00560)

Amherst, MA · On-site

$23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Summer intern, you'll play an active role supporting the team throughout every phase of a ... Help support the team from design through procurement, construction, and delivery for assigned ...

Internship (00560)

Amherst, MA

$23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Summer intern, you'll play an active role supporting the team throughout every phase of a ... Help support the team from design through procurement, construction, and delivery for assigned ...

Electrical Engineer Intern

Springfield, MA · On-site

$19 - $25/hr

Prolonged periods sitting at a desk and working on a computer. * Must be able to lift-up to 15 ... For the past three decades, we've focused exclusively on the food and beverage industry, helping ...

New

Electrical Engineer Intern

Springfield, MA

$19 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able ... For the past three decades, we've focused exclusively on the food and beverage industry, helping ...

New

Electrical Engineer Intern

Springfield, MA · On-site

$19 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prolonged periods sitting at a desk and working on a computer. * Must be able to lift-up to 15 ... For the past three decades, we've focused exclusively on the food and beverage industry, helping ...

Intern Help Desk information

See Springfield, MA salary details

$9

$17

$25

How much do intern help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for intern help desk in Springfield, MA is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.18 per hour, depending on experience, location, and employer.

What does an intern help desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an intern help desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the key skills and qualifications needed to thrive as an intern help desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.

What are the most commonly searched types of Help Desk jobs in Springfield, MA?

The most popular types of Help Desk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Intern Help Desk jobs?

Cities near Springfield, MA with the most Intern Help Desk job openings:

Infographic showing various Intern Help Desk job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Summer. Highlights an 100% In-person job distribution, with an average salary of $36,138 per year, or $17.4 per hour.

$23/hr

Internship

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago


Job description

The PMA Boston team consists of more than 80 professionals dedicated to providing exceptional service in owner's project management, project controls, scheduling, risk management, and claims avoidance across a variety of industries. With a newly renovated office located just south of Boston in Braintree, PMA Boston works with clients across the New England area and beyond.
Summary:
As a Summer intern, you'll play an active role supporting the team throughout every phase of a project, from design and procurement through construction and final delivery. You'll assist with key documentation, meeting coordination, and communication among school administrators, architects, and contractors. This hands-on experience includes participating in site visits and project meetings, helping track schedules and budgets, ensuring compliance with educational building standards, and observing real-world architectural and project decision-making in action.
Organizational Responsibilities
  • Help support the team from design through procurement, construction, and delivery for assigned projects.
  • Assist with documentation, meeting coordination, and communication between school administrators, architects, and contractors.
  • Participate in site visits, project meetings, and help monitor schedules, budgets, and compliance with educational building standards.
  • Join architectural discussions and observe decision-making processes.
  • Other duties as assigned.

Qualifications
  • Actively enrolled in a bachelor's or advanced degree in Engineering, Construction Management, Supply Chain Logistics or related disciplines from an accredited university is required
  • Knowledge of Rhino, Adobe Premiere Pro, Google Sketchup, and Procore desirable
  • Ability to be onsite in the office or at various client sites when needed is required.

Physical Requirements & Working Conditions
  • Ability to provide off-hours support as needed
  • Weekend work is rare but occasionally may be necessary
  • An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please note that physical requirements may vary based on client needs.
  • Ability to successfully complete a background investigation in accordance with company and client requirements.
  • An employee must currently have or be able to obtain by the time the internship begins, a government-issued driver's license or identification card, in order to pass a Massachusetts Criminal Offender Record Information (CORI)
  • Prolonged periods sitting at a desk and working on a computer.
  • The person in this position needs to occasionally move about inside the office environment including the use of stairs.
  • Ability to adjust focus, especially due to concentration on a computer screen.
  • Must communicate frequently with other departments and employees both verbally and in writing.
  • May need to lift and carry up to 15 pounds and/or position the body to reach items on the floor/below knee level or overhead.
  • Position requires ability to navigate typical project construction site:
  • Ability to safely transit through site with uneven and changeable working surfaces (soil, gravel, sand, debris and concrete) and changing elevations during excavations, site work and construction.
  • Ability to safely transit to/from slab on grade, slab on deck and upper elevations via temporary ladders and stairwells prior to installation of final stairwells and or elevator/lift systems.

$23 - $23 an hour
About PMA
At PMA, employee well-being is a daily priority. We offer a combination of workplace options that include a PMA office location; work-from-home; or a client site. Wherever we work, we openly share knowledge as we believe that collaboration with peers improves our work product and that pursuing subject matter expertise is a lifelong endeavor.
We are committed to a culture of equity, diversity, and inclusion. We affirm and respect diverse backgrounds and opinions because we believe they yield the best solutions for our clients. We promote emotional intelligence and trust by nurturing these values within our new hires.
We encourage staff to develop rewarding, long-term careers at PMA, and we implement formal leadership development programs that help you attain your goals. At PMA, shared success is a core value. Every employee who contributes is recognized, celebrated, and rewarded. We look for self-driven candidates eager to assume responsibility and join a community of respect founded on collaboration and accountability, not titles. If you aim to transform the project management practice toward continuous improvement of project outcomes, the profession, and yourself, PMA looks forward to warmly welcoming you to our team.
We offer competitive pay and benefits, wellness programs for you and your family, and career development opportunities to advance your professional goals.
As a PMA professional, you will be empowered to make timely and effective decisions and significant daily contributions to complex facets of project delivery. Join a team that has achieved a world-class reputation in the construction industry and has been voted a "Best Place to Work."
PMA offers competitive wages and comprehensive benefits, including medical, prescription, dental, vision, time off with pay, 401(k) with company match, life, disability, and professional development reimbursement for qualifying employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), disability, national origin, or any other characteristic protected by applicable laws, regulations, and ordinances. Qualified female and minority applicants are encouraged to apply.
EOE, including persons with disabilities and veterans.
VEVRAA federal contractor.