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Intern Help Desk Jobs in Springfield, MA (NOW HIRING)

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Intern Help Desk information

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How much do intern help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for intern help desk in Springfield, MA is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.18 per hour, depending on experience, location, and employer.

What does an intern help desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an intern help desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What are the key skills and qualifications needed to thrive as an intern help desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the most commonly searched types of Help Desk jobs in Springfield, MA?

The most popular types of Help Desk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Intern Help Desk jobs?

Cities near Springfield, MA with the most Intern Help Desk job openings:

Intern Help Desk jobs near you
Infographic showing various Intern Help Desk job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Summer. Highlights an 100% In-person job distribution, with an average salary of $36,138 per year, or $17.4 per hour.

Electrical Engineer Intern (Start Summer 2027)

Dennis Group Inc

Springfield, MA • On-site

$19 - $25/hr

Temporary, Internship

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Job Summary

The Building Electrical Group is responsible for all building electrical systems including lighting, fire protection and low voltage for our design build, industrial projects.  We design and build food and beverage production facilities.  Our building electrical team is involved with designing the electrical systems, calculating power loads, determining, and selecting equipment sizes, and vetting and selecting suitable vendors, suppliers, and sub-contractors.  The professional will have technical responsibility for scoping, performing, and delivering multiple concurrent project assignments. His/her specific responsibilities will include, but not limited to:

Responsibilities

  • Design electrical systems for building power, i.e. normal, emergency, and standby power distribution systems for 208v, 480v, and medium voltage for industrial facilities.
  • Document all necessary calculations for the design such as short circuit, selective coordination, arc flash, generator sizing, steady state and transient voltage drops, load calculations, conductor sizing, raceway fills, etc.
  • Maintain project document organization
  • Manage time and meet commitments
  • Understand Ohms Law, AC/DC, Electric and magnetic fields
  • Understand power system theory – 3-phase vector math, power factor, symmetrical components
  • Understand capacitors, inductors, and resonance
  • Design lighting for food processing spaces, including lighting calculations for emergency and inspection lighting level needs. Coordinate fixture placement/mounting with other trades.
  • Design fire alarm systems per NFPA 72, 101, and local building code.
  • Design low voltage systems such as LAN, phones, PA, Wi-Fi, access control, cameras, etc.
  • Produce bid documents consisting of layout drawings, one-line, riser, schedules, details, and specifications.
  • CAD – add 2D devices to Xrefs
  • Procure long lead light fixtures and power distribution equipment such as switchgears, switchboards, panelboards, transformers, MCC’s, generators, variable speed drives, and UPS’s.
  • Transformer configurations
  • Estimate weights of main tray/trapezes and equipment needing support
  • Assist in managing electrical bid process for clients, observing construction, and assisting with startup.
  • Project planning and feasibility studies.
  • Actively participate in and support department-wide standard development, updates, and maintenance.
  • Research electrical building/power materials and best practices
  • Support talent growth within our organization 

About You

  • Sophomore, Junior or Senior pursuing a bachelor’s degree in electrical engineering or related field.
  • Proficiency with MS Office (Excel, Word, Access).
  • Familiarity with three phase power, the National Electric Code, wireless radio systems, fire and security systems, Fiber or LAN cabling is a plus.
  • Familiarity with designing lighting, fire alarm systems, and low voltage systems for building spaces, including lighting calculations, and coordinating fixture placement with trades.
  • GPA: 3.0 or above
  • Travel to customer project sites for fieldwork, review, audit, and meetings, estimated 25%.
  • Familiarity AutoCAD, Revit, or similar software.

 Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift-up to 15 pounds at times.

    About Us

    We plan, design, engineer, and build food plants for major brands across the country and the world. For the past three decades, we’ve focused exclusively on the food and beverage industry, helping your favorite brands put your favorite foods in the grocery store. Simply put, food isn’t one thing we do, it’s all we do.

    Dennis Group offers competitive compensation packages commensurate with experience. We provide comprehensive employee benefits including medical, dental, vision, life and disability insurance, paid time off including an open vacation policy, as well as bonus, profit-sharing, and retirement plans.

    Dennis Group is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics.