2

Entry Level Help Desk Jobs in Amherst, MA (NOW HIRING)

Be Seen First

Pay $25/hr entry level - increases with experience. 40hr/week 6:30am-2:30pm Performance based ... From the first shovel in the ground to the final touches, you'll help bring visions to reality ...

We Are Passionate - Positive energy with a real desire to help others. * We Are Ambitious - Always ... Growth Opportunities over 90% of our management team started as an entry level team member! * PTO ...

We Are Passionate - Positive energy with a real desire to help others. * We Are Ambitious - Always ... Growth Opportunities over 90% of our management team started as an entry level team member! * PTO ...

We Are Passionate - Positive energy with a real desire to help others. * We Are Ambitious - Always ... Growth Opportunities over 90% of our management team started as an entry level team member! * PTO ...

Entry Level Help Desk information

See Amherst, MA salary details

$12

$22

$33

How much do entry level help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level help desk in Amherst, MA is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $25.58 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Amherst, MA?

The most popular types of Help Desk jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Entry Level Help Desk jobs?

Cities near Amherst, MA with the most Entry Level Help Desk job openings:

Infographic showing various Entry Level Help Desk job openings in Amherst, MA as of August 2026, with employment types broken down into 50% Full Time, and 50% Summer. Highlights an 100% In-person job distribution, with an average salary of $47,425 per year, or $22.8 per hour.

Entry Level Packaging Systems Design Engineer / Mechanical Engineer

Dennis Group Inc

Springfield, MA

Full-time

Posted 17 days ago


Job description

Job Summary

Packaging Engineers work closely with our process, controls, and building system engineers to scope, layout, install, and commission packaging equipment lines for our food and beverage industry clients. Dennis Group is a design build engineering firm and general contractor that designs and builds food and beverage processing facilities. As such, our packaging engineers are involved with defining packaging equipment project requirements, estimating packaging equipment costs, creating packaging flow diagrams, providing onsite construction support, and start-up and commissioning of the packaging equipment. As a packaging engineer, your responsibilities will include, but not be limited to:

Responsibilities

  • Developing design concepts, estimates and functional specifications for packaging lines
  • Interpreting mechanical design requirements and customer specifications to ensure that all requirements are realized in the design of the packaging system
  • Specification, purchase, installation and commissioning of packaging equipment
  • On-site construction project coordination and management
  • Machine and process design
  • Preparation of machine testing requirements and procedures
  • Preparation of equipment specification, purchase documentation as well as equipment / facility layout
  • Surveying existing conditions
  • Creating packaging flow diagrams
  • Creating material balance
  • Creating packaging matrix
  • Creating equipment lists
  • Assisting with equipment bid packages
  • Understanding size and placement of control/electrical panels
  • Creating design basis documents and scopes of work
  • Producing basis of design documentation
  • Preparation and advisement in manufacturing and packaging design principles including conveyance, wrapping, bagging, cartoning, filling, bottling, case packing and palletizing
  • Assisting in process simulation
  • Providing construction site support
  • Observing rough-in construction compliance and plans, specs, and details (install support team member)
  • Assisting in sanitary design and warehouse design and layout
  • Developing AutoCAD equipment layouts
  • 0-3 years of work experience or schooling in preparation of machine testing requirements and procedures
  • 0-3 years of work experience or schooling in manufacturing and packaging design principles including conveyance, wrapping, bagging, cartoning, filling, bottling, case packing and palletizing
  • 0-3 years of work experience or schooling in machine and process design
  • Researching packaging engineering best practices
  • Supporting talent growth within our organization

Required Education Skills and Experience

  • Bachelor’s degree in mechanical, packaging, industrial, or manufacturing engineering
  • 0-3 years of work experience or schooling in scope, layout, install, and commissioning of packaging equipment lines.
  • Experience working for professional services, packaging, and food and beverage firms is a plus.
  • Proficiency with MS Office, MS Project, and familiarity with AutoCAD
  • Excellent oral and written communication skills
  • Intellectual curiosity and a positive, can-do, team-oriented attitude
  • Strong problem solving, organizing, and time management skills
  • Must meet Travel Requirement - On-site construction project coordination and management with travel requirements 50%+ of the year

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift-up to 15 pounds at times.

Travel Requirement

  • 50%+ travel required to visit project site and other offices.

About Us

We plan, design, engineer, and build food plants for major brands across the country and the world. For the past three decades, we’ve focused exclusively on the food and beverage industry, helping your favorite brands put your favorite foods in the grocery store. Simply put, food isn’t one thing we do, it’s all we do.

Dennis Group offers competitive compensation packages commensurate with experience. We provide comprehensive employee benefits including medical, dental, vision, life and disability insurance, paid time off including an open vacation policy, as well as bonus, profit-sharing, and retirement plans.

Dennis Group is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics.