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Entry Level Help Desk Jobs in Middleboro, MA (NOW HIRING)

Cox Engineering

IT Specialist I

Randolph, MA · On-site

$55K - $65K/yr

IT Specialist I - Help Desk Support Department Information Technology Reports To Helpdesk / Support ... This is an onsite, entry-level role reporting to the Helpdesk/Support Supervisor and is well suited ...

Mobizwiz

Entry Level Retail Sales Associate

Quincy, MA · On-site

$900 - $1.6K/wk

... a desk . * Act as a liaison between the customer and the client's brand - you'll become an expert ... A competitive spirit with a team-player mindset will help you succeed . * Leadership potential: You ...

Mobizwiz

Entry Level Retail Sales Associate

Braintree, MA · On-site

$900 - $1.6K/wk

... a desk . * Act as a liaison between the customer and the client's brand - you'll become an expert ... A competitive spirit with a team-player mindset will help you succeed . * Leadership potential: You ...

Mosquito Joe

Mosquito Control Technician

Norton, MA · On-site

$18 - $24/hr

We are looking for entry-level and experienced Mosquito Control Technicians who want to build a ... Work outdoors instead of being stuck behind a desk * Paid training & licensing * Great work/life ...

Stellantis

Plant Financial Analyst

Brockton, MA · On-site

Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...

Stellantis

Plant Financial Analyst

Brockton, MA · On-site

Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Middleboro, MA

Entry Level Help Desk information

See Middleboro, MA salary details

$13

$24

$35

How much do entry level help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level help desk in Middleboro, MA is $24.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What cities near Middleboro, MA are hiring for Entry Level Help Desk jobs?

Cities near Middleboro, MA with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Middleboro, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $50,274 per year, or $24.2 per hour.

IT Specialist I

Cox Engineering

Randolph, MA • On-site

$55K - $65K/yr

Full-time

Posted 10 days ago

Job description

IT Specialist I – Help Desk Support
Department
Information Technology
Reports To
Helpdesk / Support Supervisor
Employment Type
Full-Time, Exempt
Work Arrangement
Onsite
Level
Level 1 (Entry)
Position Summary
The IT Specialist I is the first point of contact for end-user technology support at Cox. This role owns day-to-day help desk ticket resolution, manages the lifecycle of company hardware and devices, administers software and application licensing, keeps conference room technology running smoothly, and supports Windows OS upgrade and patching efforts across the organization. This is an onsite, entry-level role reporting to the Helpdesk/Support Supervisor and is well suited to someone early in their IT career who is looking to build a strong technical foundation in a hands-on, customer-facing environment.
Key Responsibilities
Help Desk amp; Ticket Support
  • Serve as point of contact for incoming help desk tickets via phone, email, chat, and ticketing system; acknowledge, triage, and prioritize requests.
  • Diagnose and resolve Tier 1 hardware, software, network, and account issues; escalate more complex issues to Level 2/3 support with clear documentation.
  • Meet established service level agreements (SLAs) for ticket response and resolution time.
  • Document troubleshooting steps, resolutions, and recurring issues in the ticketing system and internal knowledge base.
Hardware amp; Device Management
  • Image, configure, deploy, and retire laptops, desktops, monitors, peripherals, and mobile devices.
  • Maintain accurate hardware inventory and asset tags; track device assignments, warranties, and repair history.
  • Set up equipment for new hires and process equipment recovery for departing employees.
  • Coordinate hardware repairs, replacements, and vendor RMAs as needed.
Application amp; Licensing Management
  • Install, configure, and support approved business applications on end-user devices.
  • Track software license assignments, seat counts, and renewal dates to maintain licensing compliance.
  • Assist in evaluating and onboarding new software licenses in coordination with IT leadership.
  • Deactivate and reclaim licenses during employee offboarding.
Conference Room amp; Collaboration Technology
  • Support and troubleshoot conference room audiovisual systems, including video conferencing platforms, displays, cameras, and microphones.
  • Perform routine checks to ensure meeting rooms are functional and meeting-ready.
  • Respond promptly to in-meeting technical issues and coordinate with vendors for AV equipment repairs.
Windows Upgrades amp; Patch Management
  • Plan, test, and deploy Windows OS upgrades and feature updates across the device fleet.
  • Apply routine security patches and updates; monitor for and remediate failed updates.
  • Validate device compatibility and troubleshoot post-upgrade issues.
Other Duties
  • Support basic user account administration (password resets, access permissions) within defined scope.
  • Follow IT security policies, procedures, and data handling standards.
  • Assist with IT projects and other duties as assigned by the Helpdesk/Support Supervisor.
Qualifications
Required
  • High school diploma or equivalent.
  • 0–2 years of experience in a help desk, technical support, or related IT role (internship experience considered).
  • Working knowledge of Windows 10/11 operating systems and Microsoft 365 applications.
  • Basic understanding of computer hardware components and troubleshooting.
  • Strong customer service, communication, and problem-solving skills.
  • Ability to prioritize and manage multiple tickets/tasks in a fast-paced environment.
  • Ability to lift and move IT equipment up to 40 lbs.
Preferred
  • Associate degree in Information Technology or related field.
  • CompTIA A+, Network+, or equivalent certification.
  • Experience with ticketing systems (e.g., Zendesk).
  • Familiarity with Active Directory / Microsoft Entra ID user and device management.
  • Experience supporting conference room AV platforms (e.g., Microsoft Teams Rooms, Zoom Rooms)
  • Exposure to software asset/license management tools.
Work Environment
  • This is an onsite role based at an AC Holdings office location.
  • Occasional early morning, evening, or weekend work may be required to perform system upgrades or maintenance with minimal business disruption.
  • Regular movement between workstations, storage areas, and conference rooms; occasional equipment carrying/lifting as noted above.

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