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Help Desk Volunteer Jobs in Springfield, MA (NOW HIRING)

Tommycar-Auto-Group-1

Sales Manager

Hadley, MA · On-site

$150 - $200/hr

... for help, and you've been waiting for someone to give you a real opportunity to move into ... Desk and structure deals * Lead T.O.s and save-a-deals * Coach, train, and develop the sales team

Floor & Décor

Pro Services Specialist

West Hartford, CT · On-site

$18/hr

... helping grow their business. This position reports to the PRO Services Manager and supports the ... Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and ...

Floor & Decor

Pro Services Specialist

West Hartford, CT · On-site

$18/hr

... helping grow their business. This position reports to the PRO Services Manager and supports the ... Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and ...

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Showing results 21-39

All JobsHelp Desk Volunteer JobsHelp Desk Volunteer Jobs in Springfield, MA

Help Desk Volunteer information

See Springfield, MA salary details

$8

$19

$33

How much do help desk volunteer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk volunteer in Springfield, MA is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $20.14 per hour, depending on experience, location, and employer.

What is a help desk volunteer?

Help Desk Volunteers are individuals who provide support and assistance to users experiencing technical or service-related issues, often in nonprofit organizations, libraries, schools, or community centers. They help answer questions, troubleshoot problems, and guide users through resolving their concerns, whether it involves computer systems, software, or organizational services. These volunteers play a crucial role in ensuring smooth operations and positive user experiences, all while gaining valuable skills in customer service and technical support.

What are the key skills and qualifications needed to thrive as a help desk volunteer?

To thrive as a Help Desk Volunteer, you need basic technical troubleshooting skills, familiarity with common software and hardware, and generally a high school diploma or equivalent. Experience with ticketing systems, remote support tools, and standard office software is often valuable. Patience, strong communication, and a customer-focused attitude help volunteers effectively assist users and resolve issues. These skills are crucial for ensuring users receive timely, clear support and fostering a positive organizational environment.

What are some common challenges faced by help desk volunteers, and how can they be effectively managed?

Help Desk Volunteers often encounter challenges such as handling a high volume of inquiries, addressing technical issues with limited resources, and communicating with users who may be unfamiliar with technology. To effectively manage these challenges, it’s important to stay organized, prioritize tasks based on urgency, and maintain patience and empathy when assisting users. Regular training and collaboration with other volunteers or team members can also help build confidence and improve problem-solving skills.

What is the difference between Help Desk Volunteer vs Help Desk Technician?

AspectHelp Desk VolunteerHelp Desk Technician
Required CredentialsNone typically required; some basic IT knowledge helpfulOften requires certifications like CompTIA A+ or similar
Work EnvironmentVolunteer settings, nonprofits, community centersCorporate, IT support centers, or internal company teams
Employer & Industry UsageNonprofits, charities, community organizationsBusinesses, IT service providers, corporate IT departments
Common Search & Comparison IntentUnderstanding volunteer roles in IT supportSeeking professional IT support roles or career info

Help Desk Volunteers typically assist in non-profit or community settings without formal certifications, focusing on basic support. Help Desk Technicians usually work in corporate environments, requiring certifications and technical skills to handle more complex issues. While both roles involve troubleshooting and customer service, the technician role is more specialized and paid, whereas the volunteer role is more entry-level and voluntary.

What are the most commonly searched types of Help Desk jobs in Springfield, MA?

The most popular types of Help Desk jobs in Springfield, MA are:

What job categories do people searching Help Desk Volunteer jobs in Springfield, MA look for?

The top searched job categories for Help Desk Volunteer jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Help Desk Volunteer jobs?

Cities near Springfield, MA with the most Help Desk Volunteer job openings:

Help Desk Volunteer jobs near you
Infographic showing various Help Desk Volunteer job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $39,665 per year, or $19.1 per hour.

Medical Receptionist/Medical Assistant

Prime Healthcare, PC

West Hartford, CT • On-site

$16.75 - $20.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Medical Receptionist/Medical Assistant

Our busy family medicine practice is currently seeking a Medical Receptionist/Medical Assistant to assist our healthcare team in serving patients with the highest standards of care. If you have prior experience working in a Primary Care Medical Practice setting, we encourage you to apply. The successful applicant will be responsible for providing the highest quality customer service to patients, adhere to practice protocols and processes, and effectively manage the volume of work without allowing quality to be compromised. You will be responsible for providing administrative and clinical support to ensure efficient operation of a busy full scope family medicine medical practice, serving patients and visitors by greeting and welcoming them, registering patients, verifying demographics and insurance information. You will check out patients with visit summary instructions and after visit follow up directions, as well as direct patients and visitors to appropriate resources, assisting them in scheduling appointments and referrals. Welcoming patients and visitors in person or on the telephone, answering or referring inquiries to appropriate medical staff or providers in the practice will be one of your main responsibilities as well as processing medical records, prescriptions and scanning patient documents into medical records. You will help patients in distress by responding to emergencies. This position requires a Bilingual in English and Spanish/Portuguese candidate and involves Front Desk Tasks and Responsibilities. Must have the ability to handle administrative duties that will include but are not limited to answering phones, making appointments, distributing forms and paperwork to patients, medical record releases, checking patients in and out, ensure the required fields are completed properly, collect co-pays, collect identification and insurance information and obtain prior authorizations.

We offer a full package of benefits including medical, voluntary dental, vision, life insurance, short and long-term disability. We also offer 401K, Profit Share, PTO/Sick pay and much more.

Requirements

• Bilingual in English and Spanish/Portuguese

• COVID-19 Vaccination- Must be fully vaccinated and provide proof of vaccination prior to hire date.

• Demonstrate written, verbal and interpersonal skills.

• Epic experience a plus.

• Excellent organizational and time management skills.

• High school diploma or GED.

• Certification a plus.

Apply