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Help Desk Technician Two Jobs in Springfield, MA

Suzor IT

Help Desk Technician

East Windsor, CT · On-site

$22.50 - $26.50/hr

  • Retirement

  • PTO

Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and verbal communication skills. * Good ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work Authorization: US Citizens / Green Card Holders Only Duration: Long-Term Schedule: Monday-Friday, 8:00 AM ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

The Help Desk Technician will provide technical assistance and training to employees while ... High school diploma or equivalent; 2+ years of related experience or a combination of education and ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

The Help Desk Technician will provide technical assistance and training to employees while ... High school diploma or equivalent; 2+ years of related experience or a combination of education and ...

The Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

They are seeking a Help Desk Technician to provide user support and maintain the organization ... Required : • High school diploma or equivalent; 2+ years of related experience or a combination ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$21 - $28.25/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non ... O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day) F ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$22.79 - $34.18/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non ... O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day) F ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

... over 2,000 social workers and case managers, the application has been enhanced and modified ... SCOPE OF WORK · The agency needs to engage the service of a Help Desk Technician consultant ...

Durez Corp

IT Help Desk Technician

Springfield, MA · On-site

$51K - $64K/yr

Bachelor's Degree in IT, Computer Science, or related field preferred * 3 - 5 months experience as a Help Desk Technician or other customer support role preferred * Solid experience in MS Office ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA ... Qualifications: * 0-2 years of experience in IT support, help desk, or a customer service role

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

They are currently seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment, focusing on mission-critical operations. Responsibilities : • Deliver Tier 1 ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA ... Qualifications: * 0-2 years of experience in IT support, help desk, or a customer service role

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All JobsHelp Desk Technician Two JobsHelp Desk Technician Two Jobs in Springfield, MA

Help Desk Technician Two information

See Springfield, MA salary details

$12

$23

$33

How much do help desk technician two jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk technician two in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

Are help desk technicians in demand?

Help desk technicians are in steady demand due to ongoing needs for technical support in organizations across various industries. The role often requires troubleshooting skills, knowledge of operating systems, and certifications like CompTIA A+, with employment prospects expected to grow as technology becomes more integral to business operations.

What is a Help Desk Technician Two job description?

A Help Desk Technician Two provides technical support to end-users by diagnosing and resolving hardware, software, and network issues. They often handle more complex problems than entry-level technicians and may assist in training users or documenting solutions, typically working in a fast-paced IT support environment. Strong troubleshooting skills, knowledge of operating systems, and familiarity with ticketing systems are essential for this role.

What is the next step after help desk technician two?

The next step after Help Desk Technician Two is typically advancing to a senior or specialized support role, such as a Systems Administrator or Network Technician, which may require additional certifications like CompTIA Network+ or Microsoft Certified IT Professional. Gaining experience, developing troubleshooting skills, and obtaining relevant certifications can facilitate career progression within IT support roles.

What are popular job titles related to Help Desk Technician Two jobs in Springfield, MA?

For Help Desk Technician Two jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Help Desk Technician Two jobs in Springfield, MA look for?

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Cities near Springfield, MA with the most Help Desk Technician Two job openings:

Help Desk Technician Two jobs near you

Help Desk Technician

Suzor IT

East Windsor, CT • On-site

$22.50 - $26.50/hr

Full-time

Retirement, PTO

Posted 28 days ago

Job description

About Suzor IT:

Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.


An Ideal Candidate Is:

An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills.


Helpdesk Technician Job Description

We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs.


The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary.


The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school.


Help Desk Technician Responsibilities:

  • Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users.
  • Establishing good relationships with all departments and colleagues.
  • Diagnosing/troubleshooting issues with computer software, peripherals, and hardware.
  • Installing and configuring hardware and software components.
  • Repairing or replacing damaged hardware.
  • Educating staff on best technology/security practices.
  • Performing tests and evaluations of new software and hardware.
  • Creating and managing technical documentation.
  • Providing basic computer training.


Help Desk Technician Requirements:

  • 2+ years of customer service experience.
  • Relevant License/Certification - CompTIA A+ (Preferred)
  • Excellent written and verbal communication skills.
  • Good interpersonal skills.
  • Attention to detail.
  • Good problem-solving skills.


Help Desk Technician Compensation, Benefits, Schedule, and Location

  • Compensation: $22.50 to $26.50 per hour 
  • Schedule: Monday through Friday 7:30am-3:30pm
  • Location: This position may require some travel. 
  • Benefits include:
    • 401(k)
    • Paid time off
    • Mileage reimbursement