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Entry Level Salesforce Help Desk Jobs in Springfield, MA

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Monday - Friday 9a-5p We're hiring an IT Help Desk Technician to join our support team. This is an entry-level position and a real opportunity to build a career in IT at an organization that invests ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Monday - Friday 9a-5p We're hiring an IT Help Desk Technician to join our support team. This is an entry-level position and a real opportunity to build a career in IT at an organization that invests ...

Vivint

Entry Level Sales Representative

Springfield, MA

$70K - $120K/yr

Help homeowners save money each month by lower their power bill Benefits: * Weekly incentives, gift ... Work outside, not behind a desk We're Looking For: * Outgoing, positive, and self-motivated people

Vivint

Entry Level Sales Representative

Springfield, MA · On-site

$70K - $120K/yr

Help homeowners save money each month by lower their power bill Benefits: * Weekly incentives, gift ... Work outside, not behind a desk We're Looking For: * Outgoing, positive, and self-motivated people

Floor & Décor

Pro Services Specialist

West Hartford, CT · On-site

$18/hr

... helping grow their business. This position reports to the PRO Services Manager and supports the ... Experience with Salesforce / CRM software is a plus. * Bilingual in Spanish or the most dominant ...

Floor & Decor

Pro Services Specialist

West Hartford, CT · On-site

$18/hr

... helping grow their business. This position reports to the PRO Services Manager and supports the ... Experience with Salesforce / CRM software is a plus. * Bilingual in Spanish or the most dominant ...

ArcBest

Associate Account Manager Enfield, CT

Enfield, CT · On-site

$26.93 - $30.77/hr

As an entry-level position designed to prepare you for a future Account Manager role, you'll gain ... Manage and maintain Salesforce reports as well as other required reports as needed. * Assist in the ...

Beyond Pools Inc

Be Seen First

Construction Laborer/Pool Builder

Westfield, MA · On-site

$25 - $29/hr

Pay $25/hr entry level - increases with experience. 40hr/week 6:30am-2:30pm Performance based ... From the first shovel in the ground to the final touches, you'll help bring visions to reality ...

New

Woodland Moving and Warehouse

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Office Assistant

West Hartford, CT · On-site

$17 - $22.50/hr

This is not a quiet desk job where every day looks the same. Our office serves as the hub for a ... Helping ensure important deadlines are met and information is properly documented What We're ...

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All JobsSalesforce Help Desk JobsEntry Level Salesforce Help Desk JobsEntry Level Salesforce Help Desk Jobs in Springfield, MA

Entry Level Salesforce Help Desk information

See Springfield, MA salary details

$14

$24

$35

How much do entry level salesforce help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level salesforce help desk in Springfield, MA is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $26.83 per hour, depending on experience, location, and employer.

Is Entry Level Salesforce Help Desk still in demand in 2026?

Entry Level Salesforce Help Desk roles are expected to remain in demand through 2026 due to the continued growth of Salesforce as a leading customer relationship management platform. These positions often require basic knowledge of Salesforce tools and customer support skills, making them accessible for recent graduates and those new to the field. As companies increasingly rely on Salesforce for business operations, entry-level support roles will continue to be essential for maintaining system functionality and user assistance.

What is the difference between Entry Level Salesforce Help Desk vs Entry Level Salesforce Administrator?

AspectEntry Level Salesforce Help DeskEntry Level Salesforce Administrator
CertificationsBasic Salesforce certifications (e.g., Salesforce Certified Administrator - ADM 201)Same certifications as Help Desk, often with additional admin-specific certifications
Work EnvironmentSupport-focused, troubleshooting user issues, providing technical assistanceMore involved in configuring, customizing Salesforce, and managing user permissions
Employer & Industry UsageCommon in companies with Salesforce platforms, customer support teamsUsed in organizations requiring ongoing Salesforce system management and optimization

While both roles require Salesforce certifications and involve working within Salesforce, the Entry Level Salesforce Help Desk primarily focuses on user support and issue resolution. In contrast, the Entry Level Salesforce Administrator handles system configuration, user management, and customization tasks, often requiring a deeper understanding of Salesforce functionalities.

What are entry-level roles at Salesforce?

Entry-level roles at Salesforce typically include positions such as Salesforce Administrator, Salesforce Support Associate, or Help Desk Technician. These roles often require basic knowledge of Salesforce platforms, strong communication skills, and may involve troubleshooting, user support, and assisting with system setup or training.
What are popular job titles related to Entry Level Salesforce Help Desk jobs in Springfield, MA? For Entry Level Salesforce Help Desk jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level Salesforce Help Desk jobs in Springfield, MA look for? The top searched job categories for Entry Level Salesforce Help Desk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Entry Level Salesforce Help Desk jobs? Cities near Springfield, MA with the most Entry Level Salesforce Help Desk job openings:
Entry Level Salesforce Help Desk jobs near you
Infographic showing various Entry Level Salesforce Help Desk job openings in Springfield, MA as of June 2026, with employment types broken down into 4% As Needed, 31% Full Time, and 65% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $49,930 per year, or $24 per hour.

IT Helpdesk Technician

ServiceNet

Northampton, MA • On-site

$20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 10 days ago

ServiceNet rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Tuition assistance

IT Helpdesk Technician – Entry LevelFull-time
Location: Northampton, MA | Springfield, MA
Pay Rate: $20/hour
Schedule: Monday - Friday 9a-5p
We're hiring an IT Help Desk Technician to join our support team. This is an entry-level position and a real opportunity to build a career in IT at an organization that invests in its people. You'll be the first point of contact for staff experiencing technical issues — answering phones, working tickets, resolving common problems, and making sure people can get back to work quickly. You don't need years of experience to succeed here. You need to be curious, dependable, and genuinely good with people. We'll teach you the rest.
Key Responsibilities:
  • Answer inbound support calls from staff across ServiceNet's 120+ program locations — this is a phone-forward role
  • Respond to help desk tickets and walk-up requests in a timely, professional manner
  • Troubleshoot and resolve common hardware, software, and connectivity issues
  • Prepare and configure computers, printers, phones, and other equipment for new and existing staff
  • Reset passwords, manage user accounts, and assist with Microsoft 365 applications
  • Escalate issues that fall outside your scope clearly and with thorough notes
  • Keep tickets updated and documented so nothing falls through the cracks
  • Provide friendly support for staff with a wide range of technical comfort levels.
Qualifications:
  • 0–2 years of experience in IT support, help desk, or a customer service role
  • Reliable transportation for travel between two administrative offices
  • Comfortable on the phone — you'll spend a meaningful part of your day talking staff through issues
  • Comfortable troubleshooting Windows computers and Microsoft 365 applications
  • Reliable and organized
  • Strong communicator who can explain technical issues clearly to non-technical staff
  • Patient and professional, even when users are frustrated
  • Eager to learn and grow — we have a structured path for advancement
  • A+ certification or similar is a plus, but not required
Benefits: 
  • Generous PTO (time-off) package.  
  • Comprehensive health and dental insurance plans.  
  • Life insurance and long-term disability insurance.  
  • 403(b) retirement plan.  
  • Tuition remission for eligible classes.  
  • Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.  
  • Opportunities for career development and advancement.  
  • And much more 
About ServiceNet 
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.  
 
Join Us 
Join us and become part of a caring community that helps others find joy and purpose. Apply today.  
 
Learn more about ServiceNet
https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.  

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