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Help Desk Technician Jobs in Springfield, MA (NOW HIRING)

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work Authorization: US Citizens / Green Card Holders Only Duration: Long-Term Schedule: Monday-Friday, 8:00 AM ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$22.79 - $34.18/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 Amount of Travel: Some Travel Reports To: IT, Help Desk Manager Positions Supervised:

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$21 - $28.25/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 Amount of Travel: Some Travel Reports To: IT, Help Desk Manager Positions Supervised:

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$22.79 - $34.18/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 Amount of Travel: Some Travel Reports To: IT, Help Desk Manager Positions Supervised:

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

SCOPE OF WORK · The agency needs to engage the service of a Help Desk Technician consultant position. · The candidate will provide telephone and remote-control support for level one computer issues ...

NuAxis Innovations LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

Global Channel Management, Inc.

Help desk

Windsor, CT · On-site

$18/hr

Company Description Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of ...

360 IT Professionals

Help Desk Representative

Windsor, CT · On-site

$17.50 - $22.25/hr

Help Desk Rep Duration: 6 Months + Extendable Interview Type: In Person preferred Location: Windsor, CT 06006 Knowledge & Experience Minimum of 3-5 years of 2nd level technical support experience in ...

360 IT Professionals

Help Desk Representative

Windsor, CT · On-site

$17.50 - $22.25/hr

Help Desk Rep Duration: 6 Months + Extendable Interview Type: In Person preferred Location: Windsor, CT 06006 Knowledge & Experience Minimum of 3-5 years of 2nd level technical support experience in ...

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

We are looking for a Help Desk Analyst II to support employees across the corporate environment in Warren, Massachusetts. This Long-term Contract position is ideal for a hands-on IT specialist who ...

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All JobsHelp Desk Technician JobsHelp Desk Technician Jobs in Springfield, MA

Help Desk Technician information

See Springfield, MA salary details

$12

$23

$33

How much do help desk technician jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for help desk technician in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is a help desk technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What are some typical challenges help desk technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

How much does a Help Desk Technician make?

The average Help Desk Technician salary in the United States is around $45,000 to $55,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or Network+ can earn higher wages. Salaries can also vary based on the size of the organization and the complexity of support required.
More about Help Desk Technician jobs

What are the most commonly searched types of Help Desk Technician jobs in Springfield, MA?

The most popular types of Help Desk Technician jobs in Springfield, MA are:

What are popular job titles related to Help Desk Technician jobs in Springfield, MA?

For Help Desk Technician jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Help Desk Technician jobs in Springfield, MA look for?

The top searched job categories for Help Desk Technician jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Help Desk Technician jobs?

Cities near Springfield, MA with the most Help Desk Technician job openings:

Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,985 per year, or $23.1 per hour.

Help Desk Technician

Centstone

Hartford, CT • On-site

$20 - $25/mo

Contractor

Re-posted 10 days ago

Job description

Help Desk Technician

Location: Onsite – Hartford, Connecticut

Employment Type: W2 Only

Work Authorization: US Citizens / Green Card Holders Only

Duration: Long-Term

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Hours: 40 hours per week

About the Role

We are seeking a Help Desk Technician to provide Level 1 technical support, user account administration, and end-user assistance for mission-critical enterprise applications and agency systems. This role supports users across a child welfare technology environment and requires strong customer service, attention to detail, troubleshooting skills, and the ability to follow established IT support procedures.

Responsibilities

• Provide Level 1 help desk support through phone, remote assistance, and onsite support

• Troubleshoot PC hardware, software, login, access, and application-related issues

• Process user administration requests, including adds, moves, changes, and account updates

• Review forms and requests for accuracy, completeness, and proper authorization

• Maintain user accounts in system administration tools and support access management activities

• Escalate complex technical issues to higher-level support teams as needed

• Communicate clearly with internal teams, users, and partner agencies to resolve issues

• Maintain accurate documentation, ticket records, and support activity history

• Follow IT support protocols, security procedures, and record retention requirements

Required Skills

• Minimum 1+ year of IT Support or Help Desk experience required

• Experience with PC hardware and software installation, troubleshooting, and support

• Strong end-user support experience through phone, remote, and face-to-face assistance

• Strong customer service, communication, and problem-solving skills

• Ability to follow procedures, validate information, and maintain accurate documentation

• Strong attention to detail and ability to manage sensitive information confidentially

• Must be able to work onsite in Hartford, CT

• Must pass required background checks and security clearances

Preferred Skills

• Active Directory user administration experience

• Windows 10 and Windows 11 support experience

• Office 365 support and troubleshooting experience

• Device imaging, configuration, deployment, and endpoint troubleshooting experience

• Experience supporting enterprise applications or public sector environments

Join a long-term onsite opportunity where your help desk skills, customer service mindset, and attention to detail can support critical technology services for agency users.

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About Centstone

Sourced by ZipRecruiter

In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

Social media

Facebook

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