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Intern Help Desk Technician Jobs in Springfield, MA

Suzor IT

Help Desk Technician

East Windsor, CT · On-site

$22.50 - $26.50/hr

  • Retirement

  • PTO

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work Authorization: US Citizens / Green Card Holders Only Duration: Long-Term Schedule: Monday-Friday, 8:00 AM ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization's computer systems and networks. The Help Desk ...

The Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

They are seeking a Help Desk Technician to provide user support and maintain the organization's computer systems and networks. Responsibilities : • Install and configure computer hardware ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA

$22.79 - $34.18/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 Amount of Travel: Some Travel Reports To: IT, Help Desk Manager Positions Supervised:

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA

$21 - $28.25/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 Amount of Travel: Some Travel Reports To: IT, Help Desk Manager Positions Supervised:

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$22.79 - $34.18/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non-Exempt Grade: 8 Amount of Travel: Some Travel Reports To: IT, Help Desk Manager Positions Supervised:

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

SCOPE OF WORK · The agency needs to engage the service of a Help Desk Technician consultant position. · The candidate will provide telephone and remote-control support for level one computer issues ...

Morris Group, Inc.

Help Desk Technician-Level-1

Windsor, CT · On-site

$47K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a dependable, customer-focused Help Desk Technician to provide exceptional technical support and ensure a positive end-user experience. The ideal candidate is reliable, organized, and ...

Durez Corp

IT Help Desk Technician

Springfield, MA · On-site

$51K - $64K/yr

Bachelor's Degree in IT, Computer Science, or related field preferred * 3 - 5 months experience as a Help Desk Technician or other customer support role preferred * Solid experience in MS Office ...

New

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

They are currently seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment, focusing on mission-critical operations. Responsibilities : • Deliver Tier 1 ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Monday - Friday 9a-5p We're hiring an IT Help Desk Technician to join our support team. This is an entry-level position and a real opportunity to build a career in IT at an organization that invests ...

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All JobsIntern Help Desk Technician JobsIntern Help Desk Technician Jobs in Springfield, MA

Intern Help Desk Technician information

See Springfield, MA salary details

$9

$17

$25

How much do intern help desk technician jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for intern help desk technician in Springfield, MA is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an intern help desk technician, and why are they important?

To thrive as an Intern Help Desk Technician, you need a solid understanding of basic computer hardware, software troubleshooting, and familiarity with operating systems, often supported by coursework or entry-level IT certifications like CompTIA A+. Experience with ticketing systems, remote desktop tools, and common office software is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and managing technical issues. These skills ensure timely and accurate technical support, promote user satisfaction, and create a foundation for growth in IT roles.

What is the difference between Intern Help Desk Technician vs Help Desk Technician?

AspectIntern Help Desk TechnicianHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant certifications or degreesUsually holds certifications like CompTIA A+ or similar
Work EnvironmentInternship setting, often part-time or temporaryFull-time or part-time professional role in IT support
Employer UsageUsed by companies for training and entry-level supportEstablished role for ongoing technical support
Search IntentComparing entry-level support roles and internshipsLooking for professional IT support jobs

In summary, an Intern Help Desk Technician is typically a student or recent graduate gaining practical experience, often in a temporary or training capacity. A Help Desk Technician is a full-time professional responsible for ongoing technical support and troubleshooting within an organization.

What are some common challenges faced by intern help desk technicians, and how can they best prepare to overcome them?

Intern Help Desk Technicians often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should focus on developing strong organizational skills, practice patience and active listening, and familiarize themselves with the organization's common software and hardware. Seeking guidance from more experienced team members and utilizing available knowledge bases can also help interns quickly build confidence and competence in the role.

What does an intern help desk technician do?

An Intern Help Desk Technician assists users by troubleshooting hardware and software issues, responding to support requests, and helping to resolve technical problems. They may install and configure computer systems, provide guidance to users, and escalate complex issues to senior technicians. This role is often an entry-level position that provides hands-on experience with IT support and can be a stepping stone to more advanced positions in information technology.

What are the most commonly searched types of Help Desk Technician jobs in Springfield, MA?

The most popular types of Help Desk Technician jobs in Springfield, MA are:

What are popular job titles related to Intern Help Desk Technician jobs in Springfield, MA?

For Intern Help Desk Technician jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Intern Help Desk Technician jobs in Springfield, MA look for?

The top searched job categories for Intern Help Desk Technician jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Intern Help Desk Technician jobs?

Cities near Springfield, MA with the most Intern Help Desk Technician job openings:

Intern Help Desk Technician jobs near you
Infographic showing various Intern Help Desk Technician job openings in Springfield, MA as of August 2026, with employment types broken down into 6% Internship, 77% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,138 per year, or $17.4 per hour.

Help Desk Technician

Suzor IT

East Windsor, CT • On-site

$22.50 - $26.50/hr

Full-time

Retirement, PTO

Posted 24 days ago

Job description

About Suzor IT:

Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.


An Ideal Candidate Is:

An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills.


Helpdesk Technician Job Description

We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs.


The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary.


The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school.


Help Desk Technician Responsibilities:

  • Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users.
  • Establishing good relationships with all departments and colleagues.
  • Diagnosing/troubleshooting issues with computer software, peripherals, and hardware.
  • Installing and configuring hardware and software components.
  • Repairing or replacing damaged hardware.
  • Educating staff on best technology/security practices.
  • Performing tests and evaluations of new software and hardware.
  • Creating and managing technical documentation.
  • Providing basic computer training.


Help Desk Technician Requirements:

  • 2+ years of customer service experience.
  • Relevant License/Certification - CompTIA A+ (Preferred)
  • Excellent written and verbal communication skills.
  • Good interpersonal skills.
  • Attention to detail.
  • Good problem-solving skills.


Help Desk Technician Compensation, Benefits, Schedule, and Location

  • Compensation: $22.50 to $26.50 per hour 
  • Schedule: Monday through Friday 7:30am-3:30pm
  • Location: This position may require some travel. 
  • Benefits include:
    • 401(k)
    • Paid time off
    • Mileage reimbursement