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Full Time Cloud Help Desk Jobs in Springfield, MA

360 IT Professionals

Help Desk Representative

Windsor, CT · On-site

$17.50 - $22.25/hr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Help Desk Rep Duration: 6 Months + Extendable Interview Type: In Person preferred Location: Windsor ...

360 IT Professionals

Help Desk Representative

Windsor, CT · On-site

$17.50 - $22.25/hr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Help Desk Rep Duration: 6 Months + Extendable Interview Type: In Person preferred Location: Windsor ...

InstantServe LLC

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

POSITION ROLE AND DELIVERABLES We currently need a Help Desk Technician to provide level one ... Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM STATE RESOURCES AND OVERSIGHT: DCF IS Management ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

... Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk Technician to join our support team. This is an entry-level ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

... Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk Technician to join our support team. This is an entry-level ...

Advocare LLC

Front Desk

West Springfield, MA · On-site

$19 - $20/hr

Job Type Full-time Description Function includes overall responsibilities for front desk activities ... You will be asked to help with patient-related tasks such as faxing and receiving records. Prior ...

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All JobsCloud Help Desk JobsFull Time Cloud Help Desk JobsFull Time Cloud Help Desk Jobs in Springfield, MA

Full Time Cloud Help Desk information

See Springfield, MA salary details

$12

$23

$33

How much do full time cloud help desk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for full time cloud help desk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

Is full time cloud help desk a stressful job?

A full-time cloud help desk role can be stressful due to the need to quickly resolve technical issues, manage multiple support tickets, and maintain high service levels. The job often requires strong problem-solving skills, familiarity with cloud platforms, and the ability to work under pressure, especially during high-demand periods or system outages.

What are the key skills and qualifications needed to thrive as a full time cloud help desk professional, and why are they important?

To thrive as a Full Time Cloud Help Desk professional, you need strong troubleshooting skills, a solid understanding of cloud computing concepts, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with cloud platforms like AWS, Azure, or Google Cloud, as well as ticketing systems and remote support tools, is often required, with certifications (such as AWS Certified Cloud Practitioner or CompTIA Cloud+) providing a competitive edge. Excellent communication, patience, and problem-solving abilities help professionals address user issues effectively and collaborate with technical teams. These skills and qualities are crucial for delivering timely support, maintaining cloud system reliability, and ensuring customer satisfaction.

What is the difference between Full Time Cloud Help Desk vs Full Time Cloud Support Specialist?

AspectFull Time Cloud Help DeskFull Time Cloud Support Specialist
CertificationsCompTIA Cloud+, AWS Certified Cloud Practitioner, Microsoft Azure FundamentalsSame as Help Desk, plus specialized certifications like AWS Certified Solutions Architect
Work EnvironmentHelp desk ticketing systems, remote support, customer communicationTechnical troubleshooting, system configuration, proactive support
Employer & Industry UsageIT service providers, cloud service companies, enterprise IT departmentsCloud service providers, managed service providers, enterprise IT teams

While both roles involve supporting cloud services, the Full Time Cloud Help Desk primarily handles customer inquiries and troubleshooting via ticketing systems, focusing on issue resolution. The Full Time Cloud Support Specialist often engages in deeper technical support, system configuration, and proactive problem-solving. Both roles require similar certifications and work in comparable environments, but the Support Specialist typically performs more advanced technical tasks.

What is a full time cloud help desk?

A Full Time Cloud Help Desk professional provides technical support and assistance to users experiencing issues with cloud-based services and applications. They help resolve problems related to cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud, including troubleshooting connectivity, configuration, and access issues. These specialists work full time, often serving as the first point of contact for clients or employees needing help with cloud technology, ensuring minimal downtime and smooth operation of cloud resources.

Are full time cloud help desk jobs still in demand?

Full-time cloud help desk jobs remain in demand due to the increasing reliance on cloud services across industries. These roles often require knowledge of cloud platforms like AWS or Azure, and strong troubleshooting skills to support remote and hybrid work environments.

How does a full time cloud help desk professional typically collaborate with other IT teams to resolve complex issues?

A Full Time Cloud Help Desk professional often works closely with network engineers, cloud architects, and security teams to address and resolve complex technical problems. When an issue goes beyond standard troubleshooting, help desk staff escalate tickets and facilitate communication between users and specialized teams. This collaborative approach ensures efficient problem-solving and knowledge sharing, which helps prevent recurring issues and improves overall cloud service reliability. Additionally, regular meetings and documentation practices are common to keep all stakeholders informed and aligned.
What are the most commonly searched types of Cloud Help Desk jobs in Springfield, MA? The most popular types of Cloud Help Desk jobs in Springfield, MA are:
What are popular job titles related to Full Time Cloud Help Desk jobs in Springfield, MA? For Full Time Cloud Help Desk jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Full Time Cloud Help Desk jobs in Springfield, MA look for? The top searched job categories for Full Time Cloud Help Desk jobs in Springfield, MA are:
Full Time Cloud Help Desk jobs near you
Infographic showing various Full Time Cloud Help Desk job openings in Springfield, MA as of June 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,985 per year, or $23.1 per hour.

Help Desk Representative

360 IT Professionals

Windsor, CT • On-site

$17.50 - $22.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview 360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Designation Title/ Designation: Help Desk Rep Duration: 6 Months + Extendable Interview Type: In Person preferred Location: Windsor, CT 06006 Knowledge & Experience Minimum of 3-5 years of 2nd level technical support experience in a fast-paced support center with a high incoming phone call volume. Associate\'s Degree in Computer Science, Engineering or a directly related field. Two to four years of professional IT experience. Strong knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently. #J-18808-Ljbffr

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