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Remote Level 2 It Support Jobs in Springfield, MA

MassMutual

Information Security Analyst

Springfield, MA · Remote

$137K - $180K/yr

The Opportunity As a Mastery Level Security Operations Center (SOC) analyst you'll have an ... supported by a company with a strong legacy and a future-focused mindset #LI-RK1 #LI-Remote ...

Nexthink

Enterprise Account Executive

Hartford, CT · On-site +1

... billion. #LI-Remote We are looking for an Enterprise Account Executive to drive new business ... Identify business pains tied to employee productivity, IT support, application adoption, digital ...

Nexthink

Enterprise Account Executive

Hartford, CT · Remote

... billion. #LI-Remote We are looking for an Enterprise Account Executive to drive new business ... Identify business pains tied to employee productivity, IT support, application adoption, digital ...

Varsity Tutors

CompTIA A+ Tutor

Hartford, CT · Remote

$25 - $40/hr

... Core 2 examinations. Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers.

Varsity Tutors

CompTIA A+ Tutor

Northampton, MA · Remote

$25 - $40/hr

... Core 2 examinations. Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers.

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Springfield, MA

Remote Level 2 It Support information

See Springfield, MA salary details

$14

$27

$45

How much do remote level 2 it support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote level 2 it support in Springfield, MA is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $22.26 and $31.39 per hour, depending on experience, location, and employer.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Springfield, MA?

For Remote Level 2 It Support jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Springfield, MA look for?

The top searched job categories for Remote Level 2 It Support jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote Level 2 It Support jobs?

Cities near Springfield, MA with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Springfield, MA as of August 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 100% Remote job distribution, with an average salary of $58,142 per year, or $28 per hour.

Information Technology Analyst 3 (40 Hour)

State of Connecticut

Hartford, CT • On-site, Remote

$120K - $150K/yr

Full-time

Posted 14 days ago

Job description

Introduction
The State of Connecticut, Secretary of the State (SOTS) is currently seeking an IT professional with broad and deep technical knowledge across enterprise environments for the role of Information Technology Analyst 3. This position designs complex systems, solves difficult technical problems, and leads technical teams or projects in an enterprise environment. NOTE: IF YOU HAVE PREVIOUSLY APPLIED TO THIS POSITION, THERE IS NO NEED TO RE-APPLY.
WHAT WE CAN OFFER YOU
  • View our State Employee Benefits Overview page!
  • Opportunities to invest in your professional growth and development with training programs, tuition reimbursement, and opportunities for advancement within the State of Connecticut.
  • Connecticut is a strong community with a lot to offer in entertainment, food and shopping, recreation in our beautiful state parks and forests, diverse culture, and rich history. Learn more about all Connecticut has to offer.

POSITION HIGHLIGHTS
  • Full-Time, 40 hours per week
  • Monday through Friday
  • Location: Hartford, CT
  • Hybrid (office/telework) may be available
  • This position may be assigned to supervise other lower-level IT staff

THIS JOB IS FOR YOU IF
  • You enjoy leading medium-to-large application development projects and guiding complex systems from requirements through implementation using structured methodologies such as the System Development Lifecycle (SDLC).
  • You excel at translating business needs into clear business and functional requirements, and have experience documenting, analyzing, and improving business processes through techniques such as process mapping and data modeling.
  • You are a technically-experienced developer or systems professional with knowledge of enterprise technologies such as Java, Java EE, .NET, and SQL, and enjoy solving complex application and integration challenges.
  • You are comfortable coordinating technical initiatives across teams, including developing project plans, contributing to Requests for Quotes (RFQ) and Requests for Proposals (RFP), and working with vendors, stakeholders, and IT staff to deliver high-quality solutions.
  • You take a customer-focused approach to technology, communicate complex concepts clearly, and use analysis, monitoring, and metrics-driven insights to help organizations measure performance and improve outcomes.

DISCOVER THE OPPORTUNITY TO
  • Provide advanced technical support and oversight for the agency's portfolio of business applications;
  • Evaluate and recommend technology solutions to support agency programs and operational needs;
  • Conduct business analysis to identify system requirements and support application enhancements;
  • Develop and document business and functional requirements for application development and system improvements;
  • Lead or coordinate application development projects and conduct application security risk assessments;
  • Review and provide technical guidance on the work of assigned staff, including Information Technology Analysts;
  • Serve as liaison between technical teams, system developers, and agency management;
  • Collaborate with business owners and agency leadership to gather requirements and communicate project status and technical solutions;
  • Coordinate application development and support activities with external vendors and the Department of Administrative Services Bureau of Information Technology Solutions (BITS);
  • May supervise or provide project leadership to lower-level IT staff.

ABOUT US
Through the dedication of knowledgeable staff and advanced technology, the Office of the Secretary of the State works as a team to provide a wide range of services for the people and businesses of Connecticut. We are a repository of records for the State and provide important information and resources regarding business and commercial filings, elections, and authentication as prescribed by the constitution, and federal and state laws. We seek to bolster business development opportunities, and foster a more inclusive political process by educating, informing and engaging communities in youth and civic preparation.
The Information Technology division administers, supports, develops and maintains all computer systems and related applications within the agency. It also provides assistance to the Centralized Voter Registration system, Business Services Application, the agency website and all E-Government initiatives within the agency.
Selection Plan
Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.
BEFORE YOU APPLY
  • Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
  • Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
  • Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
  • Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing Christine.Martin@ct.gov.
  • Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
  • Note: The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY
  • Some email providers may experience delays or issues delivering messages. To avoid missing important updates-such as referral questionnaires or interview scheduling links-please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select "Update My Contact Information."
  • Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
  • Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this Interview Preparation Guide to make the best impression!
  • Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
  • The immediate vacancy is listed above, but your application may be considered for future vacancies in this job class.
  • Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

CONNECT WITH US
  • Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions.
  • If you have any questions about this recruitment, please contact Christine Martin at Christine.Martin@ct.gov.
  • Follow the State of Connecticut on LinkedIn to stay updated on our career opportunities and news.

PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency Information Technology (IT) environment this class is accountable for performing the most complex and technical support work and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support.
EXAMPLES OF DUTIES
All Functional Areas
  • Diagnoses host system problems and develops and coordinates resolutions;
  • Manages planning, analysis, design, selection, installation and implementation of new technologies;
  • Evaluates new technologies;
  • Tests and evaluates new hardware and/or software;
  • Makes recommendations for hardware and/or software purchases;
  • Determines interface and utility requirements and creates design specifications;
  • Acts as liaison to hardware and/or software vendors, system developers, programmers and management;
  • Develops and implements network and system security guidelines;
  • Makes recommendations for migration and upgrade directions;
  • Trains operators, systems developers and users on new procedures;
  • Conducts system performance analysis, tuning or storage management;
  • Conducts technical training programs for IT staff;
  • Acts as project coordinator overseeing other technical staff and support personnel;
  • Plans, coordinates and directs multiple projects of assigned staff;
  • Reviews work of assigned personnel;
  • Calculates project time and cost estimates;
  • Prepares necessary procedural specifications to meet design requirements;
  • Arranges necessary hardware and software availability;
  • Oversees hardware and software vendors;
  • Manages project budgets and schedules;
  • Reviews work of assigned Information Technology Analysts and serves as consultant and/or troubleshooter;
  • Reviews documentation work of assigned staff;
  • Communicates with business owners and management;
  • Facilitates meetings;
  • Assists in the development of information technology policies, procedures and standards;
  • Participates in Request for Proposal (RFP) process;
  • Implements disaster recovery plans, assists in determining critical applications and personnel, or ensures offsite backups;
  • Defines data flow;
  • Performs related duties as required.

Working Supervisor Use
  • Plans unit workflow and determines priorities;
  • Schedules, assigns, oversees, and reviews work;
  • Establishes and maintains unit procedures;
  • Provides staff training and assistance;
  • Conducts or assists in conducting performance evaluations;
  • Acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures;
  • Makes recommendations on policies or standards;
  • Prepares reports and correspondence;
  • Performs related duties as required.

Systems Programming
  • Performs the most complex duties related to application development;
  • Develops and implements system programming standards;
  • Configures and installs host-based application packages;
  • Maintains host operating systems;
  • Installs and upgrades host and/or Front End Processor (FEP) operating system software;
  • Performs related duties as required.

Software Development
  • Configures and installs host-based application packages;
  • Analyzes upgrades for complex applications to determine functionality and necessary software customization;
  • Writes program specifications and systems specifications;
  • Designs forms, screens and reports;
  • Performs related duties as required.

Database Administration
  • Provides advanced level database support and troubleshooting;
  • Designs, installs, tunes and maintains integrity of major host-based database;
  • Leads integration efforts, transitioning applications to new technology;
  • Performs related duties as required.

Network Support
  • Designs and implements complex communications networks;
  • Diagnoses and resolves problems using network management systems and utilities;
  • Performs related duties as required.

IT Security
  • Develops, tests and maintains agency disaster recovery plans designed to restore IT system operability;
  • Develops processes and procedures in support of IT Business Continuity Planning;
  • Conducts platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions;
  • Conducts risk analysis of IT environments by assessing administrative, technical and physical safeguards;
  • Performs IT investigations to include

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