Remote Level 2 It Support Jobs in Springfield, MA

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

We are seeking a highly skilled and customer-focused Executive IT Support Senior Analyst to support our C-Suite executives in both onsite and remote settings with high-touch, white-glove technology services. This role requires a proactive, hands-on technical expert who operates with a strong customer-first mindset, delivers seamless technology experiences, and anticipates executive needs before issues arise. The individual will partner with Workplace Services, Collaboration Technology teams, and other engineering partners to ensure executive productivity is maximized.

Key Responsibilities:

• Deliver high-touch, white-glove technology support to the C-Suite and their administrative teams

• Provide timely onsite and remote technical support, resolving issues across devices, collaboration tools, conferencing systems, and network connectivity

• Ensure full technology readiness for executive meetings, board sessions, and other ELT events, including live event support and conference room optimization

• Proactively monitor, maintain, and improve executive technology environments to ensure reliability, performance, and security

• Diagnose and resolve technical issues by identifying root causes and maintaining accurate documentation of incidents, service requests, and resolutions

• Partner with engineering teams, Workplace Services, and external vendors to implement solutions, support upgrades, and enhance overall service delivery

• Build strong, trusted relationships with executives, executive assistants, and key stakeholders through clear communication and consistent support

• Support executive onboarding and offboarding activities, including device setup, account provisioning, and access management

• Participate in testing and rollout of new technologies to ensure seamless adoption within the executive environment

• Conduct regular audits of conference rooms and executive technology to identify improvement opportunities

• Adapt quickly to changing priorities and operate effectively in a fast-paced, high-visibility environment

• Contribute to ongoing projects, initiatives, and continuous improvement efforts

• Travel up to 10% to support other office locations and offsite events

• Provide after-hours support through participation in an on-call rotation

Qualifications:

• Bachelor's degree in IT or related field, or equivalent experience

• Minimum of 7 years of experience in IT support or executive support

• Experience supporting senior leaders

• Strong knowledge of Windows, macOS, Microsoft 365 (including Copilot), conference room technologies, and networking

• Strong problem-solving and communication skills

• Ability to manage priorities in high-pressure environments

Preferred Skills:

• Experience in enterprise executive support environments

• Familiarity with IT service management practices

• Experience supporting board or high-visibility events

• Experience with endpoint and monitoring tools

• Proactive mindset with continuous improvement focus

Full-time onsite 5 days a week in Hartford, CT with occasional travel and after-hours support

Candidates must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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