ZipRecruiter

Log In

2

Remote Level 2 It Support Jobs in Springfield, MA

Cardinal Health

Software Engineer

Hartford, CT · Remote

This function anticipates, plans, and delivers Information Technology solutions and strategies that ... This role will be focused on supporting our Medical Manufacturing Outlier Applications as well as ...

The Whiteside Agency

IAM Operations Engineer

Hartford, CT · Remote

$126K - $208K/yr

Imagine loving what you do and where you do it. Job Category Technology Compensation Overview The ... support. Plans at an operational level designing and developing technology solutions interfacing ...

next page

Showing results 1-20

All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Springfield, MA

Remote Level 2 It Support information

See Springfield, MA salary details

$14

$27

$45

How much do remote level 2 it support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for remote level 2 it support in Springfield, MA is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $22.26 and $31.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Level 2 IT Support specialist, and why are they important?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Level 2 IT Support professionals, and how can they effectively address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What are Remote Level 2 IT Support roles?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Springfield, MA? For Remote Level 2 It Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in Springfield, MA look for? The top searched job categories for Remote Level 2 It Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Level 2 It Support jobs? Cities near Springfield, MA with the most Remote Level 2 It Support job openings:
Remote Level 2 It Support jobs near you
Crystal Reports Developer - GC EAD or GC or USC ONLY

Crystal Reports Developer - GC EAD or GC or USC ONLY

USM

Westfield, MA • On-site, Remote

Other

Posted 4 days ago

Job description

Company Description

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and DevOps.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Description

Crystal Reports Developer - GC EAD or GC or USC ONLY

Duration: 6 months

Location: Westfield, MA + potential remote

  1. Crystal Report for 5 + years They will support and Develop new Crystal Reports with v10
  2. Experience Building Views and Tables using the PeopleSoft App Designer
  3. Work ethic - able to be self driven, communicates well through email

Navya

navyar@usmsystems.com

703-953-1819

Additional Information

If you are interested in the below position please forward your profile to navyar@usmsystems(dot)com or call me on 703-953-1819.

Apply