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Remote Level 2 It Support Jobs in Boston, MA (NOW HIRING)

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Nadia Care

IT Support Specialist

Boston, MA · Remote

Work closely with the CISO on access-related audit requests and remediation items Required Qualifications * 2-5+ years of IT support experience supporting a remote or distributed workforce in the ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

... person and remote support Handle new hire onboarding, laptop allocation, setup, and getting ... you'll bring: 2+ years of experience in a Helpdesk or IT support role Hands-on experience ...

envelio

IT Operations & Security Manager

Boston, MA · On-site +1

$110K - $135K/yr

Lead our SOC 2 certification efforts and support ongoing alignment with ISO 27001 standards ... Remote-friendly culture that empowers you to do your best work from anywhere. Flexible time off ...

Coralogix

IT Technician

Boston, MA · On-site +1

$95K - $130K/yr

Provide Tier 1 & Tier 2 support for employees worldwide. * Manage the full employee lifecycle ... Create and maintain internal IT documentation and procedures. * Work closely with Security, HR, and ...

Tines

IT Operations Technician II

Boston, MA · On-site +1

$115K/yr

Providing expert level IT operations support to all internal key business partners * Administering a wide variety of Cloud platforms, including Google Workspace, Zoom, Slack Enterprise Grid, Jira ...

Tier4 Group

Technical Systems Analyst

Boston, MA · Remote

This analyst will act as Tier 2 IT support responsible for supporting both homegrown and COTS/SAAS ... High level of professionalism and focus on quality * Attention to detail with the ability to ...

Insource Services, Inc.

Senior IT Engineer

Boston, MA · Remote

Work closely with the IT Support Specialists and IT Managers to effectively communicate issues ... appropriate level of professionalism and composureBachelor's Degree in MIS, Engineering, or ...

Lendbuzz

Senior IT Manager (Boston)

Boston, MA · On-site +1

$142K - $142K/yr

... remote) * Build the IT roadmap (12-18 months) aligned to business goals, security posture, support ... Partner with Security on standards (SOC 2, SOX, GLBA, etc), audits, and evidence collection

Watts

IT Risk & Compliance Analyst

Andover, MA · On-site +1

$95K - $95K/yr

This role is remote and may be based anywhere within the United States. Primary Job Duties and ... Support SOX IT General Controls (ITGC) activities, including planning, evidence collection ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Boston, MA

Remote Level 2 It Support information

See Boston, MA salary details

$15

$30

$49

How much do remote level 2 it support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote level 2 it support in Boston, MA is $30.47, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $34.23 per hour, depending on experience, location, and employer.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Boston, MA?

The most popular types of Level 2 It Support jobs in Boston, MA are:

What are popular job titles related to Remote Level 2 It Support jobs in Boston, MA?

For Remote Level 2 It Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Boston, MA look for?

The top searched job categories for Remote Level 2 It Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Level 2 It Support jobs?

Cities near Boston, MA with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you

IT Support Supervisor

Boston, MA • Remote

Revel Staffing
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Revel Staffingexternal

$80K - $115K/hr

Full-time

Posted 7 days ago

Job description

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast-paced environment.

The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high-quality support experience.

Key Responsibilities
  • Lead, coach, and support a remote team of IT training and application support specialists
  • Oversee the design, development, and delivery of IT and healthcare application training programs
  • Support system stability, application readiness, data integrity, and compliance requirements
  • Partner with internal leaders and cross-functional teams to align training and support efforts with organizational needs
  • Maintain and improve documentation, workflows, training materials, and support procedures
  • Monitor team performance, manage schedules and assignments, and prioritize workloads
  • Promote a service-first culture focused on accountability, collaboration, and continuous improvement
  • Ensure support activities align with healthcare regulations, privacy standards, and organizational policies
Required Qualifications
  • High school diploma or equivalent plus at least 2 years of IT operations experience
  • Active HIPAA compliance credential/training
  • Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices
  • Experience leading teams, managing priorities, and supporting remote employees
  • Strong communication, organization, documentation, and problem-solving skills
  • Ability to work collaboratively with clinical, operational, and technical teams