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Remote Level 2 It Support Jobs in Worcester, MA (NOW HIRING)

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

... leading-edge technology, while continuing to work in the hospitality business. CORE ... and remote maintenance projects tasks for customers' information systems * Assist with new ...

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Help streamline IT operations and solutions and maintain knowledge base articles. * Cross ... Prior experience in a helpdesk setting supporting both in-person and remote employees across ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

This role ensures that these critical security technologies remain highly available, strategically ... Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ...

E Logic

Accountant Manager

Wellesley Hills, MA · Remote

$65K/yr

You will manage a multi-year, 24x7x365 IT helpdesk services contract, ensuring strict SLA ... Ensure successful execution of 24x7 multi-channel tech support (phone, email, chat, SMS) and ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

This role ensures that these critical security technologies remain highly available, strategically ... Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ...

Varsity Tutors

CompTIA A+ Tutor

Newton, MA · Remote

$25 - $40/hr

... Core 2 examinations. Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers.

Varsity Tutors

CompTIA A+ Tutor

Waltham, MA · Remote

$25 - $40/hr

... Core 2 examinations. Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers.

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Worcester, MA

Remote Level 2 It Support information

See Worcester, MA salary details

$14

$27

$45

How much do remote level 2 it support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote level 2 it support in Worcester, MA is $27.99, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $31.44 per hour, depending on experience, location, and employer.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Worcester, MA?

For Remote Level 2 It Support jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Worcester, MA look for?

The top searched job categories for Remote Level 2 It Support jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Level 2 It Support jobs?

Cities near Worcester, MA with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Worcester, MA as of August 2026, with employment types broken down into 59% Full Time, 14% Part Time, 3% Temporary, 22% Contract, and 2% Nights. Highlights an 100% Remote job distribution, with an average salary of $58,219 per year, or $28 per hour.

LOCUM Remote Diagnostic Radiologist Assignment in Clinton, Massachusetts

Clinton, MA • Remote

ICON Medical Network
Recruiting and Staffing Services • 11 - 50 employees
Learn more about ICON Medical Networkexternal

$350K - $438K/yr

Other

Re-posted yesterday

Job description

  • Requisition Start & End Date: 01/04/2027 - 06/30/2027
  • Position: Remote Diagnostic Radiology
  • Level 1 Trauma Experience
  • Target Reads: 7-9 wRVU per Hour
  • Multiple radiologists reading from the same worklists and IT support
  • Shifts: Flexible 7 or 8 hour shifts: days, swing, or nights (EST)
  • Shift Times:
    • 7 am - 3 pm
    • 8 am - 4 pm
    • 2 pm - 9 pm
    • 4 pm - 11 pm
    • 11 pm - 7 am
    • 8 pm - 4 am
    • Emergency Radiology Fellowship preferred but not required
    • Providers must be willing to get their MA license
    • CSR RequiredBecome an ICON:
      • Never worry about your travel accommodations again! In addition to our in-house travel team, ICON is proud to partner with Christopherson Travel for additional after-hours support.
      • All ICON providers will have access to comprehensive benefits including healthcare coverages through the Independent Contractors Benefits Association (ICBA).
      • Weekly pay
Icon Medical Network logo

About Icon Medical Network

Sourced by ZipRecruiter

ICON Medical Network began in 2010 as a physician, nurse practitioner and physician assistant recruitment agency with a passion to be different. We were determined to revolutionize the staffing industry by making the needs of the facilities we serve and the providers we place a priority. We saw a need for genuine relationships with businesses and professionals. Our commitment to integrity and innovation has contributed to our success as an organization, our steady growth, and our reputation as a top locum tenens company.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Lake Oswego, OR, US

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