ZipRecruiter

Log In

2

Remote Chat Support Assistant Jobs in Springfield, MA

VOLT

Remote Recruiter

Stafford Springs, CT · On-site +1

$60K - $65K/yr

... team and support hiring needs. In this role, you'll connect top talent with meaningful ... If you are an individual with a disability and need a reasonable accommodation to assist with your ...

HB Travels

Client Support Representative - Remote

Hartford, CT · Remote

$17.25 - $22/hr

Provide accurate information * Assist with reservation-related requests * Coordinate with providers ... Remote Environment: Provide client support remotely * Flexible Scheduling: Manage your availability ...

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

next page

Showing results 1-20

All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Springfield, MA

Remote Chat Support Assistant information

See Springfield, MA salary details

$11

$18

$26

How much do remote chat support assistant jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote chat support assistant in Springfield, MA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the most commonly searched types of Remote Chat Support jobs in Springfield, MA?

The most popular types of Remote Chat Support jobs in Springfield, MA are:

What are popular job titles related to Remote Chat Support Assistant jobs in Springfield, MA?

For Remote Chat Support Assistant jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support Assistant jobs in Springfield, MA look for?

The top searched job categories for Remote Chat Support Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote Chat Support Assistant jobs?

Cities near Springfield, MA with the most Remote Chat Support Assistant job openings:

Remote Chat Support Assistant jobs near you
Infographic showing various Remote Chat Support Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,536 per year, or $18.5 per hour.

Remote Recruiter

Stafford Springs, CT • On-site, Remote

VOLT
Recruiting and Staffing Services • 10K+ employees
Learn more about VOLTexternal

$60K - $65K/yr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

Volt is immediately hiring an Remote Recruiter - East Coast
We are seeking a proactive, relationship-driven Remote Recruiter to join our team and support hiring needs. In this role, you'll connect top talent with meaningful opportunities while partnering closely with our clients to provide exceptional results and effective on-site management for our workforce.
Perks of working with Volt:
  • Work with a GREAT Team
  • Work with leading clients
  • Change peoples lives

As a Remote Recruiter, you will be responsible for recruiting and strengthening our client partnerships through exceptional service.
  • Source, recruit, and staff candidates using job boards, databases, networking, social media, and passive sourcing strategies.
  • Conduct interviews, screenings, and site tours.
  • Manage candidate check-ins, tours, start dates, orientations, and first day success processes.
  • Handle associate relations, including concerns, coaching, performance conversations, and disciplinary actions.
  • Monitor staffing levels to maintain required headcount and proactively reduce turnover.
  • Conduct regular employee check-ins and administer engagement, recognition, and appreciation initiatives.
  • Handle associate relations, including concerns, coaching, performance
  • Attend client meetings to review staffing metrics, service performance, trends, and improvement opportunities.

This is a Full-Time opportunity.
The ideal candidate will have:
  • Experience recruiting, staffing, or onsite workforce management experience
  • Strong customer service and relationship building skills.
  • Experience handling employee relations, coaching, and conflict resolution.
  • Ability to work onsite in a fast paced environment.
  • Proficiency with basic computer systems (MS Office, ATS, timekeeping tools)

Pay Rate: $60,000 - $65,000
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from VOLT and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at volt-information-sciences-privacy-policy.pdf
Volt Workforce Solutions logo

About Volt Workforce Solutions

Sourced by ZipRecruiter

Volt Workforce Solutions is a recognized leader in the staffing industry, proudly serving the United States and headquartered in Parsippany, NJ. Starting with its humble beginnings in the late 1950s as a publishing company, Volt has grown exponentially to provide quality staffing solutions within a plethora of industries like Technology, Engineering, Accounting, Administrative, Call Centre, and much more. This evolution is concrete proof of the company's dedication to adapt and thrive, embodying its core values of Integrity, Respect, Excellence, Innovation, and Success. Volt’s mission is to make businesses successful by providing what they need most – talented people.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Parsippany, NJ, US

View All Volt Workforce Solutions Jobs

Apply