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Remote Chat Support Assistant Jobs in Springfield, MA

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

micro1 AI

Accounting Associate - Remote

Hartford, CT · Remote

$60K - $100K/yr

Remote Job Summary: Join our team as a Finance Associate and play a pivotal role in driving ... support budget adherence and financial compliance. • Assist with ad hoc financial projects and ...

micro1 AI

Accounting Associate - Remote

Springfield, MA · Remote

$60K - $100K/yr

Remote Job Summary: Join our team as a Finance Associate and play a pivotal role in driving ... support budget adherence and financial compliance. • Assist with ad hoc financial projects and ...

The Hartford

Executive IT Support Sr Analyst

Hartford, CT · On-site +1

$96K - $144K/yr

Provide timely onsite and remote technical support, resolving issues across devices, collaboration ... Build strong, trusted relationships with executives, executive assistants, and key stakeholders ...

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All JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Springfield, MA

Remote Chat Support Assistant information

See Springfield, MA salary details

$11

$18

$26

How much do remote chat support assistant jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for remote chat support assistant in Springfield, MA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.

How do I become a virtual chat agent?

To become a remote chat support assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat or customer service software. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company tools and protocols.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. They typically require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

How to make $1000 a week remote?

A Remote Chat Support Assistant can earn $1000 a week by working multiple shifts, providing high-quality customer service, and gaining experience to increase pay rates. Building skills in communication, problem-solving, and using support tools can help improve earning potential. Consistent performance and working for reputable companies are key factors in reaching this income level.

What are Remote Chat Support Assistants?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How can I make 2000 a week working from home?

A Remote Chat Support Assistant can potentially earn $2000 a week by working full-time hours, providing high-quality customer service, and gaining experience or specialized skills. Increasing earnings may involve handling multiple clients, working for companies that pay higher rates, or taking on additional shifts. Certifications in customer service or communication tools can also improve earning potential.

How does a Remote Chat Support Assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are popular job titles related to Remote Chat Support Assistant jobs in Springfield, MA? For Remote Chat Support Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Springfield, MA look for? The top searched job categories for Remote Chat Support Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Chat Support Assistant jobs? Cities near Springfield, MA with the most Remote Chat Support Assistant job openings:
Remote Chat Support Assistant jobs near you
Process (Not Financial) Audit Assistant Consultant

Process (Not Financial) Audit Assistant Consultant

MWResource, Inc.

Holyoke, MA • On-site, Remote

Other

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Audit Assistant Consultant

Duration: 6 months with Possibility of Extension

Hybrid

Holyoke, MA

NOTE: CANDIDATES MUST BE AUTHORIZED TO WORK IN THE US WITHOUT SPONSORSHIP THROUGHOUT THE DURATION OF THE CONTRACT.

Responsibilities

  1. Audit Planning and Engagement (Project) Support
  • Assist with the following:
  • Assist in understanding the audit objectives, scope, and criteria
  • Review background documentation (policies, procedures, regulations)
  • Help prepare risk and control matrices (RCMs) or similar tools
  • Gather preliminary information for process understanding and walkthroughs

2.     Assist with the Execution of Audit Testing

  • Assist with the following:

o Perform basic audit test procedures (design and operating effectiveness testing)
o Conducting walkthroughs with process owners
o Collect, analyze, and validate audit evidence
o Data entry and use of audit tools (e.g., GRC platforms like RSA Archer, SharePoint, etc.)
o Apply professional skepticism while following defined audit steps

3.     Documentation & Workpapers

  • Assist with the following:
  • Prepare clear, accurate, and complete audit engagement, workpapers, and reports
  • Ensure documentation supports conclusions reached
  • Follow internal audit methodology and quality standards
  • Maintain evidence in accordance with retention and confidentiality requirements
  • Drafting instructions and guidelines

4.     Communication & Reporting Support

  • Assist with the following:
  • Assist in drafting audit observations and findings
  • Validate factual accuracy of issues with audit clients
  • Support management and auditors in preparing engagement results

5.     Controls, Risk, and Governance Development and Refinement Tasks

  • Assist with the development and/or refinement of:

o Internal controls objectives and activities
o Risk management criteria
o Audit and GRC concepts
o Regulatory and operational environments compliance

  • Adhere to the IIA Code of Ethics (Integrity, Objectivity, Confidentiality, Competency)

Desired Knowledge, Skills, and Abilities and Technical Knowledge
Basic understanding of:

  • Internal control concepts (e.g., COSO, IIA, ISACA, NIST, etc.)
  • Audit techniques and sampling
  • Business processes
  • Risk assessment principles

Skills

  • Analytical thinking
  • Attention to detail
  • Clear written documentation
  • Professional communication
  • Time management
  • Proficiency with Office productivity and collaboration tools (MS Office 365, SharePoint, Outlook, Collaboration Tools/Solutions)
  • Office Computer Skills:

o Understanding how to navigate the internet, use word processing software, and manage spreadsheets, etc., i.e., MS Office 365 and collaboration tools
o Familiarity with tools for remote work, such as video conferencing and team collaboration software

Requirements

Educational Desired Requirements/Qualifications

  • Associate or bachelor's degree from a nationally or regionally accredited college or university in

o Accounting
o Finance
o Business
o Information Systems

  • In lieu of formal education, a professional certification is desired-at least one certification:

o ISACA Certificate or Certification, e.g., CISA, CISM, CRISC, etc.
o IIA Certification, e.g., IAP or CIA
o PMI Certificate or Certification, e.g., PMP, PMI-ACP, etc.
o Accounting Certificate or Certification

  • 0-2+ years of relevant experience

Benefits

MWResource offers medical, dental and vision coverage through Florida Blue, short- and long-term disability coverage, employer paid life insurance, and participation in the MWResource 401K plan for US based consultants.
MWResource Applications accepted on a rolling basis until filled.

MWResource does not discriminate based on race, gender, color, religion, national origin, age, disability, veteran status, or anything else that makes you part of any group.
Candidates must be authorized to work in the United States.
Candidates will be required to pass a background check and drug screening.
Please note we are not open to outsourcing our recruitment needs.

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