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Online Chat Support Jobs in Springfield, MA (NOW HIRING)

bankESB

Customer Care Representative

Easthampton, MA · On-site

$16 - $21.75/hr

... support to customers, branch personnel and management for a multi-bank holding company. Primary ... telephone, online chat function or email to increase new and expand existing customer accounts.

Varsity Tutors

Cursor Tutor

Northampton, MA · Remote

$18 - $40/hr

... online Cursor tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Cursor Tutor

Hartford, CT · Remote

$18 - $40/hr

... online Cursor tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Novus Insight, Inc.

Be Seen First

Support Specialist

East Hartford, CT · On-site

$55K - $65K/yr

OneDrive for Business, SharePoint, Exchange Online, Azure AD, Microsoft Teams, Security and ... Support endpoint security solutions. · Monitor and respond to RMM alerts. · Configure and ...

PIP

Customer Support Specialist

East Longmeadow, MA · On-site

$21 - $25/hr

Customer Support Specialist Location: East Longmeadow, MA Job Type: Full-Time About Us: We are a ... While technology plays a pivotal role in our industry, from print, signs and marketing to online ...

Monson Savings Bank

Customer Support Specialist

Wilbraham, MA · On-site

$17.75 - $24/hr

As a Customer Support Specialist, you'll be the first point of telephone contact for customers ... Reviewing online account applications and opening accounts as appropriate * Maintaining compliance ...

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All JobsOnline Chat Support JobsOnline Chat Support Jobs in Springfield, MA

Online Chat Support information

See Springfield, MA salary details

$14

$25

$44

How much do online chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for online chat support in Springfield, MA is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.27 per hour, depending on experience, location, and employer.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.
What are the most commonly searched types of Chat Support jobs in Springfield, MA? The most popular types of Chat Support jobs in Springfield, MA are:
What are popular job titles related to Online Chat Support jobs in Springfield, MA? For Online Chat Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Online Chat Support jobs in Springfield, MA look for? The top searched job categories for Online Chat Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Online Chat Support jobs? Cities near Springfield, MA with the most Online Chat Support job openings:
Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Springfield, MA as of July 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $53,990 per year, or $26 per hour.

Customer Care Representative

bankESB

Easthampton, MA • On-site

$16 - $21.75/hr

Other

Re-posted 18 days ago

Job description

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.
Overview:
Responsible for maintaining in-depth knowledge regarding a wide array of bank products, services, regulations and data processing to provide support to customers, branch personnel and management for a multi-bank holding company.
Primary Accountabilities / Responsibilities:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal and external customers.

  • Responsible to answer and route calls to the appropriate person/department that are received through the main line of the bank.
  • Responsible for meeting or exceeding customer service standards that are set forth by the department and/or bank. Requires discretionary decision-making, interpreting guidelines and bank policies and determination of fee refunds and reversals.
  • Receive and resolve questions and problems of routine too more complex in nature.
  • Understand department and Bank goals; participate in all established initiatives to meeting or exceeding the goals.
  • Acquire and employ an in-depth knowledge of Bank products, as well as sales and customer relations' techniques by telephone, online chat function or email to increase new and expand existing customer accounts.
  • Receive and resolve questions and problems of routine too more complex in nature. Employ ownership, proper telephone etiquette, and strong oral and written communication skills to service the external and internal customer's needs fully. Ensure adequate follow up is afforded to each customer to foster positive customer relations and promote repeat and/or expanded business.
  • Receive and respond to branch and other internal department questions or requests of routine too more complex in nature. Provide guidance to all bank employees including management in making decisions in the best interest of the bank and the customer. When applicable make decisions with scope of authority and/or process supervisor overrides for own customers and branch personnel.
  • Maintain a high degree of operational knowledge of all Bank products and services, deposit account regulations, transaction procedures and corresponding technology.
  • Obtain necessary information and complete required paperwork to ensure customer product needs are transacted completely, such as check orders, research, change of address, stop payment request, etc.
  • Document all calls in the call tracking system with appropriate comments to keep management apprised of call activity. Identify and escalate priority issues to management.
Position Requirements
  • High School diploma.
  • 1-2 years of bank experience.
  • Knowledge and understanding of the Bank's retail products.
  • Good customer service and organizational skills.
  • Attention to detail and ability to rotate a wide variety of duties.
  • Able to use various office equipment, including PC's.
  • May be required to work extended hours or weekend.

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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