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Remote Gaming Customer Support Jobs in Springfield, MA

NFP Corp

COBRA Support Specialist

Agawam, MA · On-site +1

... customer-centric team successful. This is a full-time opportunity open to a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The COBRA Specialist supports and services COBRA & Direct Billing ...

NFP Corp

COBRA Support Specialist

Agawam, MA · Remote

... customer-centric team successful. This is a full-time opportunity open to a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The COBRA Specialist supports and services COBRA & Direct Billing ...

NFP Corp

COBRA Support Specialist

Agawam, MA · On-site +1

... customer-centric team successful. This is a full-time opportunity open to a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The COBRA Specialist supports and services COBRA & Direct Billing ...

NFP Corp

COBRA Support Specialist

Agawam, MA · Remote

... customer-centric team successful. This is a full-time opportunity open to a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The COBRA Specialist supports and services COBRA & Direct Billing ...

InsuraTec

Sales Representative (Remote)

Hartford, CT · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Chicopee, MA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Holyoke, MA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

NFP Corp

Support Specialist, COBRA & Direct Billing

Agawam, MA · On-site +1

$19.25 - $26/hr

... customer-centric team successful. This is a full-time opportunity open to a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The COBRA Specialist supports and services COBRA & Direct Billing ...

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Showing results 1-20

All JobsGaming Customer Support JobsRemote Gaming Customer Support JobsRemote Gaming Customer Support Jobs in Springfield, MA

Remote Gaming Customer Support information

See Springfield, MA salary details

$10

$23

$57

How much do remote gaming customer support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote gaming customer support in Springfield, MA is $23.09, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $26.35 per hour, depending on experience, location, and employer.

What is remote gaming customer support?

Remote gaming customer support refers to professionals who assist players of video games or online gaming platforms with issues, questions, or technical problems, all while working from a remote location. Their duties may include troubleshooting game bugs, helping with account issues, answering gameplay questions, and providing guidance on in-game purchases. They typically communicate with customers via live chat, email, or phone, and are expected to have strong knowledge of the games and platforms they support. Working remotely allows these support agents to assist gamers from anywhere, often across different time zones. This role helps gaming companies maintain positive player experiences and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a remote gaming customer support representative?

To thrive as a Remote Gaming Customer Support representative, you need strong problem-solving abilities, excellent written and verbal communication skills, and a thorough understanding of gaming platforms or products. Familiarity with customer support ticketing systems (like Zendesk or Freshdesk), live chat tools, and basic troubleshooting protocols is typically required. Outstanding patience, empathy, and the ability to remain calm under pressure help you build rapport and resolve customer issues effectively. These skills ensure players receive timely, accurate assistance, fostering positive user experiences and customer loyalty.

What are some typical challenges faced by remote gaming customer support representatives, and how can they be managed effectively?

Remote Gaming Customer Support representatives often encounter challenges such as handling high volumes of support requests during peak times, addressing technical issues across multiple gaming platforms, and maintaining clear communication despite language or cultural differences. To manage these effectively, it's important to stay organized, make use of comprehensive knowledge bases, and communicate professionally and empathetically with players. Regular training and collaboration with technical teams can also help resolve complex issues more efficiently and keep you updated on new game features or policies.

What is the difference between Remote Gaming Customer Support vs Remote Casino Dealer?

AspectRemote Gaming Customer SupportRemote Casino Dealer
CredentialsCustomer service experience, basic gaming knowledgeGaming certifications, dealer training
Work EnvironmentHome office, online chat, email, phoneHome setup, live video streaming
Employer & IndustryOnline gaming companies, casinosOnline casinos, live dealer platforms
Common Search & ComparisonCustomer support roles in gamingDealer roles in online gaming

Remote Gaming Customer Support and Remote Casino Dealer roles both operate within the online gaming industry but differ in responsibilities and required skills. Customer support focuses on assisting players via chat, email, or phone, while dealers manage live gaming sessions. Understanding these differences helps job seekers find the right role aligned with their skills and interests.

What are popular job titles related to Remote Gaming Customer Support jobs in Springfield, MA? For Remote Gaming Customer Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Gaming Customer Support jobs in Springfield, MA look for? The top searched job categories for Remote Gaming Customer Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Gaming Customer Support jobs? Cities near Springfield, MA with the most Remote Gaming Customer Support job openings:
Remote Gaming Customer Support jobs near you
Infographic showing various Remote Gaming Customer Support job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,028 per year, or $23.1 per hour.

WFH Client Support Agent

American Income Life Insurance Company

Hartford, CT • On-site, Remote

$80K - $110K/yr

Full-time

Posted 7 days ago

Job description

AO Globe Life is seeking experienced professionals who are ready to bring their leadership mindset and client-focused experience into a flexible, fully remote environment.
This opportunity is ideal for individuals currently working in management, operations, customer success, or client-facing leadership roles who want to apply their professional experience in a purpose-driven organization while continuing to grow their careers.
In this role, you will connect with individuals and families who have requested information about supplemental benefit programs. You will schedule virtual consultations, help clients understand available coverage options, and guide them through the enrollment process while contributing to a collaborative, service-oriented team environment.
Key Responsibilities
  • Connect with individuals who have expressed interest in learning about benefit programs
  • Schedule and conduct virtual consultations with clients via Zoom
  • Assess client needs and provide guidance on life, accident, and supplemental benefit options
  • Support clients through the enrollment process and provide follow-up assistance
  • Maintain accurate digital records of client interactions and documentation
  • Participate in ongoing training, professional development, and leadership sessions
  • Contribute insights and best practices to help strengthen overall team performance
Why Professionals Choose This Opportunity
  • Fully remote role - work from anywhere in the United States
  • Flexible scheduling
  • Warm leads provided - no cold calling or prospecting
  • Weekly pay via direct deposit
  • Full training and licensing support
  • Monthly and quarterly performance bonuses
  • Clear advancement pathways into leadership roles
  • Collaborative team environment focused on professional growth
Ideal Candidate Profile
This opportunity is well suited for professionals who:
  • Have experience in leadership, client service, management, consulting, or operations roles
  • Communicate clearly and confidently in virtual environments
  • Are organized, self-motivated, and comfortable working remotely
  • Enjoy helping others while contributing to team success
  • Are comfortable using Zoom, CRM systems, and other digital tools
Requirements
  • Must be legally authorized to work in the United States
  • Reliable internet connection
  • Windows-based laptop or desktop computer with a functioning webcam
About AO Globe Life
For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families across the United States.
Our remote-first organization focuses on service, leadership development, and creating meaningful career opportunities for professionals nationwide.
Ready to Apply?
If you are an experienced professional looking for a flexible remote opportunity where you can apply your leadership experience while helping families access important benefits, we encourage you to apply today and learn more about joining our team.

Apply