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On Call Amazon Customer Service Representative Jobs in Springfield, MA

TransCore

Customer Service Representative

Ludlow, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

U-Haul

Customer Service Representative

Chicopee, MA · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

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Crum & Forster

Customer Service Representative

Glastonbury, CT · On-site +1

$16 - $21.75/hr

Our Customer Service Representatives deliver exceptional service to our callers, which include travelers and our extensive travel advisor community. Interested in this role, but don't have Customer ...

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All JobsOn Call Amazon Customer Service Representative JobsOn Call Amazon Customer Service Representative Jobs in Springfield, MA

On Call Amazon Customer Service Representative information

See Springfield, MA salary details

$10

$17

$26

How much do on call amazon customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for on call amazon customer service representative in Springfield, MA is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.18 per hour, depending on experience, location, and employer.

What is the difference between On Call Amazon Customer Service Representative vs Amazon Customer Service Associate?

AspectOn Call Amazon Customer Service RepresentativeAmazon Customer Service Associate
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, flexible hours, on-call basisRemote or on-site, regular shifts
Employer & IndustryAmazon, e-commerce customer support

The On Call Amazon Customer Service Representative typically works on a flexible, on-demand basis, handling customer inquiries as needed, often remotely. In contrast, the Amazon Customer Service Associate usually works scheduled shifts, either remotely or on-site, providing consistent support. Both roles require similar credentials and industry experience, but differ mainly in scheduling and work flexibility.

What are the most commonly searched types of Amazon Customer Service Representative jobs in Springfield, MA? The most popular types of Amazon Customer Service Representative jobs in Springfield, MA are:
What are popular job titles related to On Call Amazon Customer Service Representative jobs in Springfield, MA? For On Call Amazon Customer Service Representative jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching On Call Amazon Customer Service Representative jobs in Springfield, MA look for? The top searched job categories for On Call Amazon Customer Service Representative jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for On Call Amazon Customer Service Representative jobs? Cities near Springfield, MA with the most On Call Amazon Customer Service Representative job openings:
On Call Amazon Customer Service Representative jobs near you

On-Call Client Service Representative (CSR)

Inspire Veterinary Partners

Haydenville, MA • On-site

$16.25 - $22/hr

Other

Posted 16 days ago

Job description

On-Call Client Service Representative (CSR)

Williamsburg Animal Clinic is seeking an On-Call Client Service Representative (CSR) to provide coverage as needed for vacations, sick days, and other staffing needs. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.

As the first point of contact for many of our clients, the CSR serves as the face and voice of our hospital. This individual helps ensure a positive experience for every client by managing communications, scheduling appointments, maintaining accurate records, processing payments, and supporting the veterinary team in delivering exceptional patient care.

The ideal candidate is caring, organized, professional, and able to remain calm and efficient while juggling multiple priorities.

Key Responsibilities

  • Deliver exceptional customer service while creating a warm, welcoming experience for clients and patients.
  • Answer and manage multi-line phone calls, including appointment scheduling, client inquiries, and urgent care triage.
  • Coordinate wellness, sick, surgical, boarding, and follow-up appointments while helping maintain an efficient hospital schedule.
  • Accurately check patients in and out, collect medical histories, communicate discharge instructions, and schedule follow-up care.
  • Process payments, maintain financial records, and ensure accurate invoicing.
  • Maintain complete and accurate client and patient records within the hospital management system.
  • Educate clients on hospital services, preventive care, wellness recommendations, and clinic policies.
  • Serve as a liaison between clients and the medical team, ensuring clear and timely communication.
  • Support a clean, organized, and professional reception and client-care environment.
  • Collaborate with veterinarians, technicians, and hospital staff to deliver outstanding patient care and client experiences.

Requirements

  • High school diploma or equivalent required.
  • Previous customer service, receptionist, medical office, or veterinary experience preferred.
  • Strong communication, interpersonal, and client service skills.
  • Ability to multitask, stay organized, and maintain accuracy in a fast-paced environment.
  • Proficiency with computers and office technology; experience with veterinary practice management software is a plus.
  • Ability to handle phone systems, scheduling, recordkeeping, and financial transactions accurately.
  • Demonstrated compassion for animals and empathy for clients.
  • Ability to work independently while contributing positively as part of a team.
  • Ability to remain professional, flexible, and effective during busy periods and changing priorities.
  • Must be able to lift up to 40 pounds independently and assist with heavier items when needed.
  • Knowledge of veterinary terminology and procedures is a plus but not required.

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