Head of Customer Support
Atlanta, GA · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Atlanta, GA · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Los Angeles, CA · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
Los Angeles, CA · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Atlanta, GA · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
Atlanta, GA · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Atlanta, GA · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Atlanta, GA · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Las Vegas, NV · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
Las Vegas, NV · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
New York, NY · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
New York, NY · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Las Vegas, NV · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Las Vegas, NV · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
New York, NY · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
New York, NY · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Seattle, WA · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
Seattle, WA · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Seattle, WA · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Seattle, WA · On-site
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our skill-based games recognize true talent by rewarding quick thinking and smart strategy ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
$14.50 - $18.50/hr
ABOUT PRONET GAMING Gaming operators looking for platform solutions need an omni-channel turnkey ... line Customer Support is required. * To verify and ensure the quality of operators' service from ...
Quick apply
$14.50 - $18.50/hr
ABOUT PRONET GAMING Gaming operators looking for platform solutions need an omni-channel turnkey ... line Customer Support is required. * To verify and ensure the quality of operators' service from ...
CRM Lead, Gaming
Denver, CO · Hybrid
$75K - $105K/yr
As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...
CRM Lead, Gaming
Denver, CO · Hybrid
$75K - $105K/yr
As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...
CRM Lead, Gaming
Denver, CO · On-site
$75K - $105K/yr
As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...
CRM Lead, Gaming
Denver, CO · On-site
$75K - $105K/yr
As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...
CRM Lead, Gaming
Denver, CO · Hybrid
As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...
Quick apply
CRM Lead, Gaming
Denver, CO · Hybrid
As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...
Customer Support Specialist
$18 - $24.70/hr
At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our ...
Customer Support Specialist
$18 - $24.70/hr
At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our ...
Customer Support Specialist
$18 - $24.70/hr
At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our ...
Customer Support Specialist
$18 - $24.70/hr
At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our ...
Customer Support Specialist
Lansing, MI · On-site
$18 - $24.70/hr
At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our ...
Customer Support Specialist
Lansing, MI · On-site
$18 - $24.70/hr
At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our ...
Customer Support Specialist
Dewitt, MI · On-site
$18 - $24.70/hr
At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our ...
Customer Support Specialist
Dewitt, MI · On-site
$18 - $24.70/hr
At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our ...
Gaming Customer Support information
See salary details
$13.76 is the 25th percentile. Wages below this are outliers.
$10.82 - $15.03
36% of jobs
The median wage is $17.41 / hr.
$15.03 - $19.25
25% of jobs
$22.98 is the 75th percentile. Wages above this are outliers.
$19.25 - $23.47
16% of jobs
$23.47 - $27.69
6% of jobs
$27.69 - $31.91
2% of jobs
$31.91 - $36.12
4% of jobs
$36.12 - $40.34
4% of jobs
$40.34 - $44.56
3% of jobs
$44.56 - $48.78
0% of jobs
$48.78 - $52.99
0% of jobs
$52.99 - $57.21
3% of jobs
$10
$23
$57
How much do gaming customer support jobs pay per hour?
As of Jun 7, 2026, the average hourly pay for gaming customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Gaming Customer Support position, and why are they important?
To thrive as a Gaming Customer Support representative, you need strong communication skills, problem-solving ability, and a good understanding of gaming platforms or products, often supported by previous customer service experience. Familiarity with ticketing systems like Zendesk or Freshdesk, live chat interfaces, and possibly CRM software is frequently required; certifications in customer service can also be advantageous. Patience, teamwork, and adaptability are essential soft skills for managing diverse player inquiries and fast-paced shifts. These competencies ensure customer concerns are resolved efficiently, leading to higher player satisfaction and a positive gaming community.
What is a Gaming Customer Support job?
A Gaming Customer Support job involves assisting players with game-related issues, such as troubleshooting technical problems, handling account inquiries, and providing guidance on gameplay. Support is typically offered via chat, email, or phone. The role requires strong communication skills, patience, and knowledge of the game or platform. It also involves reporting bugs, escalating complex issues, and ensuring a positive player experience.
What are the most common challenges faced by Gaming Customer Support representatives?
Gaming Customer Support representatives often encounter challenges such as handling a high volume of tickets during game updates or bug reports, managing frustrated or upset players, and staying up to date with frequent changes in game features or policies. You'll need to quickly adapt to different player personalities and troubleshoot various technical or account issues across multiple platforms. However, training and support from experienced team members are typically provided, and most companies encourage a collaborative environment where knowledge sharing is common. These challenges are opportunities to build your problem-solving and communication skills, which are highly valued for advancement within the gaming industry.
More about Gaming Customer Support jobs
What cities are hiring for Gaming Customer Support jobs? Cities with the most Gaming Customer Support job openings:
What are the most commonly searched types of Gaming Customer Support jobs? The most popular types of Gaming Customer Support jobs are:
What states have the most Gaming Customer Support jobs? States with the most job openings for Gaming Customer Support jobs include:
What job categories do people searching Gaming Customer Support jobs look for? The top searched job categories for Gaming Customer Support jobs are:
Full-time
Posted 8 days ago
Job description
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player's voice and make sure their perspective informs both product and operational decisions
What We're Looking For
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support tools
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United States
We respect your privacy and will treat your data confidential as part of the recruitment process. If you'd like more details, please read our Privacy Policy:
https://www.pulsegames.org/candidate-privacy-policy/