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Gaming Customer Support Jobs (NOW HIRING)

Grover Gaming

Technical Customer Support

Raleigh, NC · On-site

As a Technical Customer Support Representative, you will troubleshoot and investigate issues on multiple gaming platforms. * RESPONSIBILITIES: Understand the company Mission, Vision, and Values and ...

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues. * Guide customers through processes in a compliant manner ...

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How much do gaming customer support jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for gaming customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Gaming Customer Support position, and why are they important?

To thrive as a Gaming Customer Support representative, you need strong communication skills, problem-solving ability, and a good understanding of gaming platforms or products, often supported by previous customer service experience. Familiarity with ticketing systems like Zendesk or Freshdesk, live chat interfaces, and possibly CRM software is frequently required; certifications in customer service can also be advantageous. Patience, teamwork, and adaptability are essential soft skills for managing diverse player inquiries and fast-paced shifts. These competencies ensure customer concerns are resolved efficiently, leading to higher player satisfaction and a positive gaming community.

What is a Gaming Customer Support job?

A Gaming Customer Support job involves assisting players with game-related issues, such as troubleshooting technical problems, handling account inquiries, and providing guidance on gameplay. Support is typically offered via chat, email, or phone. The role requires strong communication skills, patience, and knowledge of the game or platform. It also involves reporting bugs, escalating complex issues, and ensuring a positive player experience.

What are the most common challenges faced by Gaming Customer Support representatives?

Gaming Customer Support representatives often encounter challenges such as handling a high volume of tickets during game updates or bug reports, managing frustrated or upset players, and staying up to date with frequent changes in game features or policies. You'll need to quickly adapt to different player personalities and troubleshoot various technical or account issues across multiple platforms. However, training and support from experienced team members are typically provided, and most companies encourage a collaborative environment where knowledge sharing is common. These challenges are opportunities to build your problem-solving and communication skills, which are highly valued for advancement within the gaming industry.

More about Gaming Customer Support jobs
What cities are hiring for Gaming Customer Support jobs? Cities with the most Gaming Customer Support job openings:
What are the most commonly searched types of Gaming Customer Support jobs? The most popular types of Gaming Customer Support jobs are:
What states have the most Gaming Customer Support jobs? States with the most job openings for Gaming Customer Support jobs include:
What job categories do people searching Gaming Customer Support jobs look for? The top searched job categories for Gaming Customer Support jobs are:
Gaming Customer Support jobs near you
Infographic showing various Gaming Customer Support job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,196 per year, or $23.2 per hour.
Technical Customer Support

Technical Customer Support

Grover Gaming

Raleigh, NC • On-site

Full-time

Posted 9 days ago

Job description

Position Summary
  • SUMMARY: A Technical Customer Support Representative will act as a liaison, provide product/service information, and resolve emerging problems that our customer accounts might face with accuracy and efficiency. As a Technical Customer Support Representative, you will troubleshoot and investigate issues on multiple gaming platforms.

  • RESPONSIBILITIES:
    Understand the company Mission, Vision, and Values and be an ambassador of MVV.
    Responsible for using company resources to field customer requests from locations, remote technicians, or market employees while documenting the relevant store information and details of the request.
    Utilize probing questions to properly define the customer issue.
    Document and take detailed notes in the support ticketing system.
    Provide phone support and remotely dial into location servers and devices to provide support for our products.
    Capable of hardware troubleshooting for all company devices and platforms.
    Troubleshooting Windows & Linux-based devices.
    Must be working in tandem with team members, field technicians, and developers.
    Following up daily on tickets to ensure the customer is taken care of as quickly as possible.
    Participate in daily tasking projects.
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • REQUIREMENTS:
    Willingness and ability to work afternoons, nights, and weekend shifts and participate in on-call rotation.
    Excellent phone etiquette, as well as oral and written communication skills.
    Experience with Windows 7-10 & Linux.
    Strong troubleshooting skills
    1+ years experience in customer service in a technical support role.
    2+ years of experience with computer operations, including networking, hardware, and software.
    Experience with SQL Database language and/or Relational Database Management Systems (RDBMS) is preferred.
    Ability to take detailed notes at the time of customer interactions and during daily tasks.
    Ability to execute detailed and accurate replication plans.
    WORK ENVIRONMENT: The usual work environment is typical of an office environment, but reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions. The noise level in the work environment is usually moderate, with no material or weather-related hazards except those associated with travel.
    PHYSICAL DEMANDS: The physical demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While working as a Technical Support Representative, the employee will be regularly required to sit, see, talk, and hear. The employee will be required to stand, use hands to finger, handle, or feel (including frequent use of manual dexterity for keyboarding), and reach with hands and arms. The employee will be required to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
    We are Grover Gaming!
    At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative electronic games to mission-driven partnerships, our work powers charitable gaming across the country, helping nonprofits fund the causes that matter most. We believe in doing what you love and doing it with purpose. Our team of innovators, creators, and problem-solvers is shaping the future of charitable gaming. Together, we are building more than games, we are #playingitforward by building community, impact, and opportunity.
    Why Grover Gaming?
    • Join a passionate team in one of the most exciting sectors of the gaming industry
    • Be part of a mission-driven organization that supports charitable causes
    • Competitive salary and benefits
    • Opportunities for advancement and growth
    • A culture built on innovation, integrity, and service
    Don't meet every requirement? Studies show that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Grover Gaming, we know that creativity, passion, and different perspectives are what make our games and impact truly special. We welcome people from all backgrounds and experiences. If this role excites you but your experience doesn't match every qualification, we still want to hear from you. You could be exactly the teammate we need!
    #LI-AM1

Qualifications
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

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