ZipRecruiter

Log In

1

Gaming Customer Support Jobs (NOW HIRING)

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues. * Guide customers through processes in a compliant manner ...

Triumph

Customer Support Agent

$21/hr

Customer Support Agent As a Customer Support Agent at Triumph, you'll be the front line for the ... Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade.

bet365

CRM Lead, Gaming

Denver, CO · On-site

$75K - $105K/yr

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...

bet365

CRM Lead, Gaming

Denver, CO · Hybrid

$75K - $105K/yr

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...

bet365

CRM Lead, Gaming

Denver, CO · Hybrid

$75K - $105K/yr

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...

Triumph Arcade, Inc

Customer Support Agent

$21/hr

As a Customer Support Agent at Triumph, you'll be the front line for the hundreds of thousands of ... Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade.

Triumph Arcade, Inc

Customer Support Agent

$21/hr

As a Customer Support Agent at Triumph, you'll be the front line for the hundreds of thousands of ... Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade.

Playbypoint

Customer Support Specialist

Miami, FL

$17.25 - $23.25/hr

As a Customer Support Specialist, you will play a vital role in ensuring our existing customers get ... Apply now and let's change the game together.

Apply Early

Pulse Games

Head of Customer Support

Las Vegas, NV

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

New York, NY · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

next page

Showing results 1-20

All JobsGaming Customer Support Jobs

Gaming Customer Support information

See salary details

$10

$23

$57

How much do gaming customer support jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for gaming customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Gaming Customer Support position, and why are they important?

To thrive as a Gaming Customer Support representative, you need strong communication skills, problem-solving ability, and a good understanding of gaming platforms or products, often supported by previous customer service experience. Familiarity with ticketing systems like Zendesk or Freshdesk, live chat interfaces, and possibly CRM software is frequently required; certifications in customer service can also be advantageous. Patience, teamwork, and adaptability are essential soft skills for managing diverse player inquiries and fast-paced shifts. These competencies ensure customer concerns are resolved efficiently, leading to higher player satisfaction and a positive gaming community.

What is a Gaming Customer Support job?

A Gaming Customer Support job involves assisting players with game-related issues, such as troubleshooting technical problems, handling account inquiries, and providing guidance on gameplay. Support is typically offered via chat, email, or phone. The role requires strong communication skills, patience, and knowledge of the game or platform. It also involves reporting bugs, escalating complex issues, and ensuring a positive player experience.

What are the most common challenges faced by Gaming Customer Support representatives?

Gaming Customer Support representatives often encounter challenges such as handling a high volume of tickets during game updates or bug reports, managing frustrated or upset players, and staying up to date with frequent changes in game features or policies. You'll need to quickly adapt to different player personalities and troubleshoot various technical or account issues across multiple platforms. However, training and support from experienced team members are typically provided, and most companies encourage a collaborative environment where knowledge sharing is common. These challenges are opportunities to build your problem-solving and communication skills, which are highly valued for advancement within the gaming industry.

More about Gaming Customer Support jobs
What cities are hiring for Gaming Customer Support jobs? Cities with the most Gaming Customer Support job openings:
What are the most commonly searched types of Gaming Customer Support jobs? The most popular types of Gaming Customer Support jobs are:
What states have the most Gaming Customer Support jobs? States with the most job openings for Gaming Customer Support jobs include:
What job categories do people searching Gaming Customer Support jobs look for? The top searched job categories for Gaming Customer Support jobs are:
Gaming Customer Support jobs near you
Infographic showing various Gaming Customer Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Head of Customer Support

Pulse Games

Remote

Other

Posted 9 days ago

Job description

Head Of Customer Support

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.

We are looking for a Head Of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

  • Build and scale a world-class customer support organization
  • Define and execute support strategy across all player touchpoints, ensuring consistency and quality
  • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
  • Track and optimize KPIs to drive continuous improvement
  • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
  • Collaborate closely with product team to deliver safe and engaging player experiences
  • Represent the player's voice and make sure their perspective informs both product and operational decisions

What We're Looking For

  • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
  • Proven experience in scaling support operations in mobile games
  • Deep familiarity with support tools
  • Strong analytical mindset; comfortable using data to make decisions and drive improvements
  • Excellent leadership and people management skills
  • Strong communication and collaboration skills across departments
  • Must be based in the United States

Apply