Denver, CO · Hybrid
You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...
Quick apply
Denver, CO · Hybrid
You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...
Denver, CO · On-site
$50K - $60K/yr
You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...
Denver, CO · On-site
$50K - $60K/yr
You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...
Redmond, WA · On-site
$20.25 - $27.25/hr
Job#: 3040904 Apex Systems is hiring a Customer Support Agent to work in a fast paced, busy, but ... Video gaming experience strongly preferred EEO Employer Apex Systems is an equal opportunity ...
Redmond, WA · On-site
$20.25 - $27.25/hr
Job#: 3040904 Apex Systems is hiring a Customer Support Agent to work in a fast paced, busy, but ... Video gaming experience strongly preferred EEO Employer Apex Systems is an equal opportunity ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Denver, CO · Hybrid
$50K - $60K/yr
You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...
Denver, CO · Hybrid
$50K - $60K/yr
You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...
Denver, CO · Hybrid
$50K - $60K/yr
You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...
Denver, CO · Hybrid
$50K - $60K/yr
You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...
Denver, CO · Hybrid
$75K - $105K/yr
As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...
Denver, CO · Hybrid
$75K - $105K/yr
As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...
Denver, CO · On-site
$75K - $105K/yr
As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...
Denver, CO · On-site
$75K - $105K/yr
As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...
Raleigh, NC · On-site
As a Technical Customer Support Representative, you will troubleshoot and investigate issues on multiple gaming platforms. * RESPONSIBILITIES: Understand the company Mission, Vision, and Values and ...
Raleigh, NC · On-site
As a Technical Customer Support Representative, you will troubleshoot and investigate issues on multiple gaming platforms. * RESPONSIBILITIES: Understand the company Mission, Vision, and Values and ...
Raleigh, NC · On-site
As a Technical Customer Support Representative, you will troubleshoot and investigate issues on multiple gaming platforms. * RESPONSIBILITIES: Understand the company Mission, Vision, and Values and ...
Raleigh, NC · On-site
As a Technical Customer Support Representative, you will troubleshoot and investigate issues on multiple gaming platforms. * RESPONSIBILITIES: Understand the company Mission, Vision, and Values and ...
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
$13.76 is the 25th percentile. Wages below this are outliers.
$10.82 - $15.03
36% of jobs
The median wage is $17.41 / hr.
$15.03 - $19.25
25% of jobs
$22.98 is the 75th percentile. Wages above this are outliers.
$19.25 - $23.47
16% of jobs
$23.47 - $27.69
6% of jobs
$27.69 - $31.91
2% of jobs
$31.91 - $36.12
4% of jobs
$36.12 - $40.34
4% of jobs
$40.34 - $44.56
3% of jobs
$44.56 - $48.78
0% of jobs
$48.78 - $52.99
0% of jobs
$52.99 - $57.21
3% of jobs
$10
$23
$57
To thrive as a Gaming Customer Support representative, you need strong communication skills, problem-solving ability, and a good understanding of gaming platforms or products, often supported by previous customer service experience. Familiarity with ticketing systems like Zendesk or Freshdesk, live chat interfaces, and possibly CRM software is frequently required; certifications in customer service can also be advantageous. Patience, teamwork, and adaptability are essential soft skills for managing diverse player inquiries and fast-paced shifts. These competencies ensure customer concerns are resolved efficiently, leading to higher player satisfaction and a positive gaming community.
A Gaming Customer Support job involves assisting players with game-related issues, such as troubleshooting technical problems, handling account inquiries, and providing guidance on gameplay. Support is typically offered via chat, email, or phone. The role requires strong communication skills, patience, and knowledge of the game or platform. It also involves reporting bugs, escalating complex issues, and ensuring a positive player experience.
Gaming Customer Support representatives often encounter challenges such as handling a high volume of tickets during game updates or bug reports, managing frustrated or upset players, and staying up to date with frequent changes in game features or policies. You'll need to quickly adapt to different player personalities and troubleshoot various technical or account issues across multiple platforms. However, training and support from experienced team members are typically provided, and most companies encourage a collaborative environment where knowledge sharing is common. These challenges are opportunities to build your problem-solving and communication skills, which are highly valued for advancement within the gaming industry.
9.2
Based on 13 frontline employees who took The Breakroom Quiz
2nd of 15 rated gambling companies
At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 100 million customers in 26 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.
Job DescriptionAs Gaming CRM Associate you will be responsible for the day-to-day execution of CRM promotional & lifecycle campaigns across the USA and Canada for our Spanish speaking customers.
You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns.
You will deliver promotional campaigns ensuring localized, industry and marketing-focused best practices are applied while adhering to all relevant regulatory and marketing standards. You will prioritize the customer experience and deliver top of the line customer journeys driving retention and loyalty of bet365 users.
This role is eligible for inclusion in the Company’s hybrid working from home policy.
The salary range for this position is between $50,000 and $60,000 annually.
Qualificationsbet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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