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Gaming Customer Support Jobs (NOW HIRING)

bet365

Gaming CRM Ops Associate

Denver, CO · On-site

$50K - $60K/yr

You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...

bet365

Gaming CRM Ops Associate

Denver, CO · Hybrid

You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues. * Guide customers through processes in a compliant manner ...

bet365

Gaming CRM Ops Associate

Denver, CO · Hybrid

$50K - $60K/yr

You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns. You will deliver promotional campaigns ensuring localized, industry ...

bet365

CRM Lead, Gaming

Denver, CO

$75K - $105K/yr

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...

bet365

CRM Lead, Gaming

Denver, CO · On-site

$75K - $105K/yr

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive ... Leading the monitoring and evaluation of campaigns through the support of CRM Analytics team ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Manhattan, NY · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

New York, NY · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

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Gaming Customer Support information

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$10

$23

$57

How much do gaming customer support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for gaming customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a gaming customer support?

A Gaming Customer Support job involves assisting players with game-related issues, such as troubleshooting technical problems, handling account inquiries, and providing guidance on gameplay. Support is typically offered via chat, email, or phone. The role requires strong communication skills, patience, and knowledge of the game or platform. It also involves reporting bugs, escalating complex issues, and ensuring a positive player experience.

What are the key skills and qualifications needed to thrive in gaming customer support?

To thrive as a Gaming Customer Support representative, you need strong communication skills, problem-solving ability, and a good understanding of gaming platforms or products, often supported by previous customer service experience. Familiarity with ticketing systems like Zendesk or Freshdesk, live chat interfaces, and possibly CRM software is frequently required; certifications in customer service can also be advantageous. Patience, teamwork, and adaptability are essential soft skills for managing diverse player inquiries and fast-paced shifts. These competencies ensure customer concerns are resolved efficiently, leading to higher player satisfaction and a positive gaming community.

What are the most common challenges faced by gaming customer support representatives?

Gaming Customer Support representatives often encounter challenges such as handling a high volume of tickets during game updates or bug reports, managing frustrated or upset players, and staying up to date with frequent changes in game features or policies. You'll need to quickly adapt to different player personalities and troubleshoot various technical or account issues across multiple platforms. However, training and support from experienced team members are typically provided, and most companies encourage a collaborative environment where knowledge sharing is common. These challenges are opportunities to build your problem-solving and communication skills, which are highly valued for advancement within the gaming industry.

More about Gaming Customer Support jobs

What cities are hiring for Gaming Customer Support jobs?

Cities with the most Gaming Customer Support job openings:

What are the most commonly searched types of Gaming Customer Support jobs?

The most popular types of Gaming Customer Support jobs are:

What states have the most Gaming Customer Support jobs?

States with the most job openings for Gaming Customer Support jobs include:

What job categories do people searching Gaming Customer Support jobs look for?

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Gaming Customer Support jobs near you
Infographic showing various Gaming Customer Support job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Gaming CRM Ops Associate

bet365

Denver, CO • On-site

$50K - $60K/yr

Full-time

Re-posted 4 days ago

Bet365 rating

8.9

Company rating: 8.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

2nd of 15 rated gambling companies

Job description

Company Description
At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 100 million customers in 26 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide.
Job Description
As Gaming CRM Associate you will be responsible for the day-to-day execution of CRM promotional & lifecycle campaigns across the USA and Canada for our Spanish speaking customers.
You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns.
You will deliver promotional campaigns ensuring localized, industry and marketing-focused best practices are applied while adhering to all relevant regulatory and marketing standards. You will prioritize the customer experience and deliver top of the line customer journeys driving retention and loyalty of bet365 users.
This role is eligible for inclusion in the Company's hybrid working from home policy.
The salary range for this position is between $50,000 and $60,000 annually.
Qualifications
  • Experience working in a CRM or marketing related role preferred
  • Excellent organization, prioritization skills with an outstanding attention to detail and the ability to work in a high-pressure, fast-paced environment.
  • Passion for casino games and a good understanding of online casino betting mechanics and promotions.
  • Working knowledge of Content Management Systems, including Contentful, customer engagement platforms such as Braze, customer data platforms such as Optimove and work management systems such as Monday.com.
  • Fluent proficiency in verbal and written English and Spanish for a fast-paced environment including the ability to proofread a diverse range on content.

Additional Information
  • Building, testing and sending a variety of CRM campaigns across multiple channels (email, in-app messages, push notifications).
  • Building and maintaining offer content using a Content Management System.
  • Ensuring all content adheres to quality standards, regulation and brand guidelines.
  • Proofreading all content prior to publication, ensuring all content is accurate and meets a high standard.
  • Collaborating closely with stakeholders to meet the needs of the department and the Company.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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