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Non Customer Facing Tech Jobs (NOW HIRING)

Adobe

Customer Facing Software Architect

San Jose, CA · On-site

... client technology stacks (legacy systems, cloud-native apps, and third-party data platforms ... non-technical stakeholders. • A strategic mindset for Security and Compliance, ensuring ...

Honeywell

Customer Facing Project Manager

Hamilton, NJ · On-site

$85K - $106K/yr

The Customer Facing Project Manager will use expert skills to scope projects, develop proposal ... Successful completion of Bachelors' degree or relevant business / information technology or ...

Honeywell

Customer Facing Project Manager

Hamilton, NJ · On-site

$85K - $106K/yr

The Customer Facing Project Manager will use expert skills to scope projects, develop proposal ... Successful completion of Bachelors' degree or relevant business / information technology or ...

nLIGHT

Product Engineer, Customer-Facing

Camas, WA · On-site

$90K - $115K/yr

Who We Are At nLIGHT, we are constantly on the cutting-edge of laser technology in a massively ... This role has a great deal of customer-facing visibility and is well suited for an individual with ...

Honeywell

Customer Facing Project Manager

Hamilton, NJ

$85K - $106K/yr

The Customer Facing Project Manager will use expert skills to scope projects, develop proposal ... Successful completion of Bachelors' degree or relevant business / information technology or ...

Work with Elevation

Be Seen First

Client Representative (Entry Level | Customer-Facing)

Elgin, IL · On-site

$50K - $80K/yr

The ideal candidate will have access to top-notch methods, technology, and training to help them be ... non-traditional benefits · Thorough interview process to get to know you AND lay-out all our ...

Adobe

Customer Facing Software Architect

Seattle, WA

Design robust integration strategies between Adobe Experience Cloud and diverse client technology ... Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the ...

Nova Intelligence

Customer Facing SAP Engineer

New York, NY · On-site +1

$100K - $200K/yr

... customer-facing engineers to drive the adoption and success of Nova for our customers. You'll own ... You'll work closely with our engineers, product leaders, salespeople and directly with our CTO and ...

Work with Elevation

Be Seen First

Client Representative (Entry Level | Customer-Facing)

Elgin, IL · On-site

$50K - $80K/yr

The ideal candidate will have access to top-notch methods, technology, and training to help them be ... non-traditional benefits · Thorough interview process to get to know you AND lay-out all our ...

Adobe

Customer Facing Software Architect

San Jose, CA · On-site

Design robust integration strategies between Adobe Experience Cloud and diverse client technology ... Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the ...

Adobe

Customer Facing Software Engineer

San Jose, CA

You are curious, you learn new technologies quickly, and you enjoy finding creative workarounds to ... Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the ...

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How much do non customer facing tech jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for non customer facing tech in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Non Customer Facing Techs, and how can they prepare for them?

Non Customer Facing Techs often tackle complex technical issues that require in-depth analysis, sometimes under tight deadlines or when supporting multiple internal teams. Staying current with evolving technologies and juggling competing priorities are common challenges in this role. To prepare, it’s helpful to develop strong organization and time management skills, proactively learn new technologies, and maintain clear documentation of your work. Engaging in ongoing professional development and collaborating with peers can also help you adapt and excel in this dynamic environment.

What is a Non Customer Facing Tech job?

A Non Customer Facing Tech job involves working with technology, systems, or infrastructure without direct interaction with customers. These roles typically focus on maintaining, troubleshooting, and optimizing internal processes, software, or hardware. Examples include IT support, network administration, software development, and cybersecurity. The primary goal is to ensure smooth technical operations within an organization. While there may be some internal collaboration, customer interaction is minimal or nonexistent.

What is the hottest job in tech pays $775000 and has nothing to do with coding?

A non-coding high-paying tech role that can reach around $775,000 annually is a Chief Technology Officer (CTO) or senior executive position. These roles focus on strategic leadership, technology management, and business alignment, often requiring extensive experience, leadership skills, and industry knowledge. Compensation varies based on company size, industry, and location, with some executives earning through base salary, bonuses, and stock options.

What are some jobs that are not customer facing?

Non-customer facing tech jobs include roles such as software developers, network administrators, cybersecurity analysts, data analysts, and system engineers. These positions typically involve working behind the scenes, focusing on coding, system maintenance, or data management without direct interaction with clients or customers.

What professions make 200,000 a year without a degree?

Non-customer facing tech roles such as software developers, cybersecurity specialists, and data engineers can earn $200,000 or more annually through experience, skills, and certifications like coding bootcamps or industry certifications. These positions often require strong technical expertise, problem-solving abilities, and familiarity with tools like programming languages, cloud platforms, or security protocols.

What jobs pay $10,000 a month without a degree?

Non customer facing tech roles such as software developers, cybersecurity specialists, and cloud engineers can earn $10,000 or more per month without a degree, often through skills, certifications, and experience. These jobs typically require proficiency in programming languages, technical tools, and problem-solving abilities, and may involve remote work or flexible schedules.

What are the key skills and qualifications needed to thrive in the Non Customer Facing Tech position, and why are they important?

To thrive as a Non Customer Facing Tech, you need strong technical troubleshooting abilities, attention to detail, and a background in IT, computer science, or a related field. Familiarity with support ticketing systems, network diagnostics tools, and certifications such as CompTIA A+ or Microsoft Certified Professional are valuable. Effective teamwork, organization, and problem-solving skills set top performers apart in this behind-the-scenes role. These competencies ensure efficient system support, quick resolution of issues, and smooth internal operations for the organization.

What cities are hiring for Non Customer Facing Tech jobs? Cities with the most Non Customer Facing Tech job openings:
What are the most commonly searched types of Non Customer Facing Tech jobs? The most popular types of Non Customer Facing Tech jobs are:
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Non Customer Facing Tech jobs near you
Infographic showing various Non Customer Facing Tech job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.
Principal Customer Facing

Principal Customer Facing

Lakeview Loan Servicing

Coral Gables, FL • On-site

$115K - $166K/yr

Full-time

Medical, Retirement

Posted 22 days ago

Job description

Overview
The Principal, Customer Facing is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert who understands, in detail, how borrower-facing interactions are executed in mortgage servicing and can translate that expertise into scalable product capabilities.
This role serves as the primary subject matter expert for borrower-facing interaction channels across performing and non-performing loan populations. The Principal, Customer Facing, brings deep operational expertise to support requirements definition, workflow design, and continuous improvement, ensuring consistent, compliant, and customer-centric engagement across all contact channels.
Reporting to the Director of Servicing Product, this role operates within the broader servicing product structure and brings customer-facing domain expertise into requirements definition, workflow validation, testing support, and implementation discussions to ensure that platform functionality accurately reflects real-world servicing complexity, regulatory requirements, and operational constraints. The Principal plays a critical role in validating that business rules and interaction flows are intentionally designed, explicitly defined, and not implicitly assumed.
This is a fully remote position that offers a competitive salary range of $115,500 to $166,100, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors.
Responsibilities
Product and Operational Alignment
  • Ensure product design reflects real customer-facing operations, including call handling, agent workflows, and regulatory requirements.
  • Translate customer interaction processes into clear product requirements, business rules, controls, and system logic.
  • Ensure real-time interaction workflows operate with appropriate controls, traceability, and auditability.

End-to-End Workflow Definition and Validation
  • Define and validate end-to-end (E2E) workflows across customer-facing interaction channels, including inbound/ outbound calls, escalation handling, and resolution pathways.
  • Document workflows across happy paths and edge cases, ensuring intentional handling of queueing, routing, and escalation scenarios.
  • Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems.

Product Translation & Requirements Definition
  • Translate domain expertise into product requirements, business rules, and system logic, and advise Product and Engineering on the operational implications of design and prioritization decisions.
  • Ensure requirements are sufficiently detailed and unambiguous to support scalable, repeatable system behavior.
  • Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market.
  • Surface risks early, particularly related to customer experience breakdowns, regulatory exposure, borrower impact, and operational inefficiencies.

Engineering Partnership and Delivery Support
  • Partner closely with engineering teams to refine requirements, clarify logic, and support implementation.
  • Support backlog refinement and design discussions by clarifying business rules, validating workflows, and advising on operational impacts.

Testing, Validation, & Automation Contribution
  • Contribute to the development of known-answer and scenario-based test cases for customer-facing interaction workflows.
  • Validate system behavior and outputs against expected regulatory, operational, and customer experience outcomes.
  • Support UAT execution, defect triage, regression testing, and release readiness validation.
  • Partner with QA and engineering to design and implement an automated test suite informed by customer-facing domain logic.

Functional Ownership: Customer Facing
  • Establish control frameworks for customer interaction channels, including call handling, routing, escalation, and audit evidence standards.
  • Define requirements for call center operations, including inbound and outbound call flows, queue management, service level expectations, and call disposition tracking.
  • Specify agent assignment logic, including skill-based routing, workload balancing, priority handling, and reassignment rules.
  • Define Single Point of Contact (SPOC) workflows, including borrower assignment, continuity of contact, escalation ownership, and performance tracking.
  • Define IVR integration requirements, including menu structures, call routing logic, authentication steps, and self-service capabilities.
  • Specify requirements for intelligent call routing, including prioritization by delinquency status, borrower risk, regulatory timelines, and campaign objectives.
  • Define customer contact preference management, including preferred channels, time-of-day restrictions, consent tracking, and regulatory compliance (e.g., TCPA considerations).
  • Establish requirements for outbound contact strategies, including collections, loss mitigation outreach, campaign design, dialer integration, cadence rules, and compliance controls.
  • Define requirements for best-time-to-contact logic, including data inputs, optimization strategies, and integration with agent assignment and campaign workflows.
  • Specify interaction tracking and history requirements, ensuring full visibility into borrower contact attempts, outcomes, and agent actions.
  • Define monitoring, reporting, and KPI frameworks for call center performance, including service levels, abandonment rates, handle times, and resolution effectiveness.
  • Establish escalation and complaint handoff workflows to Customer Service and other domains, ensuring continuity and traceability across interaction channels.

Flexible Domain Contribution
  • Support adjacent servicing domains as needed based on program priorities and evolving platform needs.
  • Partner across domains to ensure alignment of workflows, data, and operational dependencies throughout the servicing lifecycle.
  • Contribute to the resolution of cross-domain issues, gaps, and edge cases to ensure cohesive end-to-end platform behavior.
  • Apply servicing expertise to broader platform design decisions beyond the primary area of ownership.

Qualifications
  • 8+ years in mortgage servicing call center operations, customer interaction management, or related domains (AVP preferred; VP considered).
  • Deep expertise in call center operations, agent workflows, and borrower interaction strategies.
  • Strong understanding of regulatory considerations related to borrower contact (e.g., TCPA, FDCPA, where applicable).
  • Experience designing or supporting IVR systems, dialer platforms, and contact routing logic.
  • Strong understanding of customer experience metrics and operational performance drivers.
  • Demonstrated ability to translate complex operational processes into clear product requirements, business rules, controls, and test scenarios, and to support UAT validation.
  • Proven functional leadership across cross-functional teams, including Technology, Operations, Product, and Compliance.

MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
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