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Full Time Zendesk Consultant Jobs (NOW HIRING)

Oscar Health

Senior IT Engineer

Tempe, AZ · Hybrid

$149K - $195K/yr

... into Zendesk. You will bridge the gap between complex infrastructure--including Okta, JAMF, and ... Strategic Discovery & Consulting: Lead cross-functional discovery sessions with incoming teams to ...

Oscar Health

Senior IT Engineer

Los Angeles, CA · Hybrid

$149K - $195K/yr

... into Zendesk. You will bridge the gap between complex infrastructure--including Okta, JAMF, and ... Strategic Discovery & Consulting: Lead cross-functional discovery sessions with incoming teams to ...

Oscar Health

Senior IT Engineer

New York, NY · Hybrid

$149K - $195K/yr

... into Zendesk. You will bridge the gap between complex infrastructure--including Okta, JAMF, and ... Strategic Discovery & Consulting: Lead cross-functional discovery sessions with incoming teams to ...

Oscar Health

Senior IT Engineer

Los Angeles, CA · On-site

$149K - $195K/yr

... into Zendesk. You will bridge the gap between complex infrastructure-including Okta, JAMF, and ... Strategic Discovery & Consulting: Lead cross-functional discovery sessions with incoming teams to ...

Oscar Health

Senior IT Engineer

New York, NY · On-site

$149K - $195K/yr

... into Zendesk. You will bridge the gap between complex infrastructure-including Okta, JAMF, and ... Strategic Discovery & Consulting: Lead cross-functional discovery sessions with incoming teams to ...

Oscar Health

Senior IT Engineer

Tempe, AZ · On-site

$149K - $195K/yr

... into Zendesk. You will bridge the gap between complex infrastructure-including Okta, JAMF, and ... Strategic Discovery & Consulting: Lead cross-functional discovery sessions with incoming teams to ...

Levelpath

Implementation Consultant (New York)

New York, NY · On-site

$150K - $200K/yr

This is a full-time position that will be based out of our New York City office. What You'll Do ... Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for ...

Levelpath

Solutions Consultant (New York)

New York, NY · On-site

$150K - $200K/yr

This is a full-time position that will be based out of our New York City office. What You'll Do ... Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout ... Consulting Experience; Multi-tasking Additional Information Permanent Full Time Positions include ...

orderlunches

Customer Support Representative

San Carlos, CA

$19.25 - $26.25/hr

Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout ... Consulting Experience; Multi-tasking Additional Information Permanent Full Time Positions include ...

CAVU ERP

Be Seen First

Accounting Software Implementation & Support Specialist

Edgewater, NJ · On-site

$70K - $85K/yr

S. (approximately 20%) for implementations, consulting, and training. * Analyze and troubleshoot ... Document every customer interaction, issue, and resolution in Zendesk. * Collaborate with ...

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Full Time Zendesk Consultant information

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How much do full time zendesk consultant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for full time zendesk consultant in the United States is $50.05, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $64.90 per hour, depending on experience, location, and employer.

What is the difference between Full Time Zendesk Consultant vs Zendesk Support Specialist?

AspectFull Time Zendesk ConsultantZendesk Support Specialist
CredentialsZendesk certifications, relevant IT or customer service experienceZendesk certifications, customer support experience
Work EnvironmentConsulting firms, client sites, remote or hybridIn-house support teams, call centers, remote or office-based
Employer & IndustryConsulting companies, tech firms, customer service providersCompanies with Zendesk platforms, customer service departments

While both roles require Zendesk knowledge and certifications, a Full Time Zendesk Consultant typically works on implementing and optimizing Zendesk solutions across multiple clients or projects, often in a consulting capacity. In contrast, a Zendesk Support Specialist focuses on providing ongoing support and troubleshooting within a single organization’s support team. The roles differ mainly in scope and work environment, but both are vital in delivering excellent customer service using Zendesk.

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The most popular types of Zendesk Consultant jobs are:

What job categories do people searching Full Time Zendesk Consultant jobs look for?

The top searched job categories for Full Time Zendesk Consultant jobs are:

Full Time Zendesk Consultant jobs near you
Infographic showing various Full Time Zendesk Consultant job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $104,100 per year, or $50 per hour.

Senior IT Engineer

Oscar Health

Tempe, AZ • Hybrid

$149K - $195K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Oscar Health rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

264th of 315 rated insurance

Job description

Hi, we're Oscar. We're hiring a Senior IT Engineer to join our Engineering Team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

As a Senior IT Engineer, you will be the primary technical point of contact for the entire organization as new teams transition into Zendesk. You will bridge the gap between complex infrastructure—including Okta, JAMF, and Google Workspace—and seamless service delivery. You will lead the end-to-end onboarding lifecycle, transforming support infrastructure into a hyper-efficient, self-service ecosystem that scales through sophisticated automation and maintains strict healthcare data security standards.

Work Location: This position is based in our Tempe, AZ office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $149,040.00 - $195,615.00 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program company equity grants and annual performance bonuses.

Responsibilities:

  • Strategic Discovery & Consulting: Lead cross-functional discovery sessions with incoming teams to define technical requirements and translate business needs into actionable project plans.
  • Platform Architecture: Manage and architect the full Zendesk stack (Support, Guide, Explore, Talk) for a multi-brand environment, optimizing AI-driven Answer Bots and self-service tools.
  • Lifecycle Workflow Orchestration: Design automated Joiner/Mover/Leaver (JML) workflows and hardware/software provisioning triggers, integrating Zendesk with Oomnitza or similar ETM platforms.
  • Advanced Automation: Design and deploy complex workflows using Zendesk triggers, automations, and third-party middleware to eliminate manual overhead.
  • Integration Development: Build and maintain bi-directional integrations between Zendesk and core enterprise tools including Slack, Okta, and Google Workspace.
  • Security & Compliance: Enforce platform security policies to ensure compliance with HIPAA, SOC2, and SOX regulations.
  • Technical Escalation & Mentorship: Serve as the senior-most escalation point for complex configuration, Liquid markup, or API issues.
  • Documentation: Maintain a comprehensive library of technical documentation for custom automations and system architecture.

Requirements:

  • 5+ years of IT engineering experience supporting large-scale enterprise environments.
  • 3+ years of experience in enterprise-level Zendesk Administration and architecture.
  • IAM Integration Expertise: Proven experience creating integrations within Zendesk for Identity and Access Management (IAM) tools such as Okta, IIQ, or homegrown solutions.
  • Technical Scripting: Ability to write scripts in Python or BASH for customized reporting, API interactions, and advanced workflows.
  • Project Leadership: Demonstrated ability to lead discovery sessions and act as a consultant for internal stakeholders.

Bonus points:

  • Automation Certifications: Workato Certifications or proficiency in no-code solutions like Okta Workflows.
  • Zendesk Expertise: Zendesk App Developer Certification.
  • Technical Certifications: JAMF 300/400 or Apple Certified Support Professional.
  • Asset Management: Experience integrating Zendesk with ETM platforms like Oomnitza.

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

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