Our client National Quality Systems (NQS) is in search of a Customer Success Support Coordinator. This is a remote position preferably a candidate on the east coast of the U.S. Possible travel for live training/conferences. Must be available to work weekend hours (Saturday and/or Sunday).
About National Quality Systems (NQS)
National Quality Systems (NQS) is a healthcare SaaS company delivering modern clinical registry platforms for Trauma, Burn, Emergency General Surgery, and specialty programs. Their solutions help hospitals improve data quality, streamline verification workflows, and turn registry data into actionable operational and financial insight.
Position Summary
NQS is seeking a Customer Service Coordinator with experience in trauma registry or SaaS support. The Customer Service Coordinator will provide real-time support to customers using the NQS platform. This role serves as a key point of contact for customers, helping to troubleshoot issues, deliver training, and ensuring high-quality user experience. The ideal candidate brings strong technical problem-solving skills, a customer-focused mindset, and the ability to work collaboratively across teams.