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Weekend Saas Support Jobs (NOW HIRING)

Associa

Accounting Solutions Lead

Richardson, TX · On-site

We are seeking an energetic, client-focused Accounting Solutions Support Lead to join our SaaS ... May be required to work some weekends to support production systems. * Must be available for ...

Associa

Accounting Solutions Lead

Richardson, TX · Hybrid

We are seeking an energetic, client-focused Accounting Solutions Support Lead to join our SaaS ... May be required to work some weekends to support production systems. * Must be available for ...

One, Inc.

Technical Support Agent, Tier 1

... and weekends as needed Preferred Skills: * Business to business external customer support * SaaS support experience * Insurance industry experience dealing with a policy and/or agency management ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

... SaaS fleet management solutions. This role supports customers through phone, chat, and email ... This position may require weekend or holiday shifts. What You'll Do * Provide customer support and ...

Akamai

This role operates at the intersection of SaaS application support, technical escalations, and ... Participating in on-call rotations, including occasional nights, weekends, and select holidays as ...

New

Replit

Support Specialist (Weekend Shift)

Foster City, CA · On-site

$73K - $110K/yr

Background in B2B SaaS customer success or support * Has used Replit in the last 3 to 6 months ... The schedule follows a 2 day weekend + 3 weekday work week from Saturday - Wednesday. The role has ...

Adit

Troubleshoot and resolve software and technical issues related to our SaaS products. * Assist ... All weekends are Off! • Great working and learning environment

New

Fluid Consulting Services

$20/hr

Flexible hours required; occasional evenings/weekends. What You'll Do: * Deliver exceptional ... SaaS or tech startup experience * Comfort with flexible scheduling including occasional nights ...

Fluid Consulting Services

$20/hr

Flexible hours required; occasional evenings/weekends. What You'll Do: * Deliver exceptional ... SaaS or tech startup experience * Comfort with flexible scheduling including occasional nights ...

Mercury

Customer Support Specialist - Weekend

San Francisco, CA · On-site +1

$21.25 - $28.50/hr

As a member of our Customer Support team, you'll make sure our users are charmed by warmth and ... Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are ...

Mvix

Sales Support Associate

Sterling, VA · On-site

$17.25 - $22.25/hr

Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment. * Proven ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...

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How much do weekend saas support jobs pay per hour?

As of May 28, 2026, the average hourly pay for weekend saas support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.
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Weekend Saas Support jobs near you
Infographic showing various Weekend Saas Support job openings in the United States as of May 2026, with employment types broken down into 4% Full Time, 95% Part Time, and 1% Contract. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $33,871 per year, or $16.3 per hour.
Accounting Solutions Lead

Accounting Solutions Lead

Associa

Richardson, TX • On-site

Full-time

Posted 8 hours ago

Associa rating

7.3

Company rating: 7.3 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

80th of 208 rated facilities management

Job description

We are seeking an energetic, client-focused Accounting Solutions Support Lead to join our SaaS organization, supporting 2-4 brands. This role blends technical accounting expertise, client engagement, and leadership, overseeing a support desk team of 2-5 direct reports. The Specialist will act as a trusted advisor to internal and external clients, diagnosing accounting challenges, offering tailored ERP and accounting solutions, and ensuring exceptional support. This role requires coaching and developing staff, maintaining a 2-hour SLA response time and a 48-hour resolution goal, tracking and analyzing cases for executive reporting. The Lead will document and develop operational procedures, create training content, and ensure tool compliance across desktop, web, and mobile platforms. Reporting directly to the Vice President of Customer Care Operations, this position requires a consultative approach to client engagement, problem-solving, and accounting software expertise. This position is required in office 5 days a week at our Richardson, Texas location.
Client Engagement & Consultation
  • Build strong relationships by understanding client needs, diagnosing challenges, and offering tailored ERP and accounting solutions.
  • Conduct training sessions, workshops, and video tutorials to educate clients on software functionality and accounting best practices.
  • Foster long-term partnerships through continuous client support and proactive engagement.
  • Communicate complex accounting concepts clearly to diverse audiences in both technical and non-technical terms.
  • Utilize video conferencing tools effectively in a virtual environment and possible travel for client engagements and industry events.

Technical Expertise & Solution Delivery
  • Analyze client needs and translate business challenges into technical specifications for software solutions.
  • Provide technical guidance and support during software implementation, upgrades, and integrations.
  • Collaborate with cross-functional teams, including Implementation and Success, to align product functionality with client needs.
  • Assist Sales with technical demonstrations and proof of concept presentations.
  • Offer feedback to Product Development to enhance accounting features based on customer insights.

System Monitoring & Maintenance
  • Monitor software performance and ensure clients comply with best practices for accounting tools.
  • Inspect and enforce tool compliance standards, ensuring smooth software functionality and user adoption.
  • Oversee issue resolution and troubleshooting, escalating technical concerns when necessary.

User Training & Education
  • Develop and deliver training programs for internal teams and external clients on accounting principles and system usage.
  • Create documentation, SOPs, and educational videos demonstrating tool functionality and compliance.
  • Ensure team members stay updated on industry regulations, accounting best practices, and software advancements.

Customer Experience & Collaboration
  • Lead the support desk team, ensuring high performance and adherence to SLA standards.
  • Coach and develop direct reports to provide exceptional customer support.
  • Track and analyze case trends, compiling reports for executive leadership on ticket resolution metrics and customer satisfaction.

Security & Compliance
  • Ensure clients adhere to accounting security protocols and compliance regulations.
  • Identify risks and recommend solutions to safeguard financial data and operational integrity.

Continuous Improvement
  • Drive process improvements to enhance efficiency and customer experience.
  • Stay ahead of industry trends to implement best-in-class accounting support solutions.

  • Strong background in accounting, SaaS support, or ERP systems.
  • Proven ability to lead and coach a support team in a fast-paced environment.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to develop operational procedures, training materials, and process documentation.
  • Experience providing technical support, troubleshooting, and system compliance oversight.
  • Bachelor's degree in accounting, Finance, Business, or a related field preferred.
  • 3-5 years of experience in SaaS support, accounting, ERP solutions, or a similar technical role.
  • Prior experience managing a support desk team or leading direct reports.
  • C3 application experience required.
  • Accounting certifications (CPA, CMA, or similar) a plus.
  • May be required to provide after hour support.
  • May be required to work some weekends to support production systems.
  • Must be available for occasional evening and weekend support during critical implementations.

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About Associa

Sourced by ZipRecruiter

With more than 180 branch offices across North America, Associa delivers unsurpassed management and lifestyle services to nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise and trailblazing innovation. For more than 40 years, Associa has provided solutions designed to help communities achieve their vision.

Industry

Real estate

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1979

Social media

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