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Customer Service Technical Support Specialist Jobs

aep

Customer Service - Technical Support

Urbandale, IA · On-site

Responsible for supporting external and internal customers with technical support, including ... Ideal candidate has 3 years of experience in Powersports Industry doing Customer Service or Sales ...

Graco, Inc.

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and ... Strong background in customer service, with a focus on understanding customer needs, providing ...

Epitec

Technical Support Specialist

Augusta, ME · On-site

$34/hr

Job #106127 CMS Technical Support Specialist Location: Augusta, ME (Home Base) Work Model: 100 ... Strong customer service and communication skills * Experience with Microsoft products and desktop ...

Collabera

Technical Support Specialist

Chandler, AZ · On-site

Maintain a high level of customer service when interacting with users. Compensation Hourly Rate: 23$-25$ per hour This range reflects base compensation and may vary based on location, market ...

Horwitz Inc

Technical Support Specialist

New Hope, MN · On-site

The Technical Support Specialist provides technical support at our main office and remote jobsites ... Customer Service * * Provide professional, responsive, and approachable technical support to ...

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Customer Service Technical Support Specialist information

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How much do customer service technical support specialist jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service technical support specialist in the United States is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $34.86 per hour, depending on experience, location, and employer.

What is a customer service technical support specialist?

A Customer Service Technical Support Specialist is a professional who assists customers with technical issues related to products or services. They handle inquiries, troubleshoot problems, and provide solutions via phone, email, chat, or in person. Their goal is to ensure customer satisfaction by resolving issues efficiently and offering guidance on how to use products or services. These specialists often work in IT, telecommunications, or consumer electronics industries, and require strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a customer service technical support specialist?

To thrive as a Customer Service Technical Support Specialist, you need strong problem-solving skills, technical knowledge relevant to the company's products or services, and usually a high school diploma or higher. Familiarity with CRM systems, ticketing platforms like Zendesk or Salesforce, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are vital soft skills that help build rapport and handle challenging customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the support team.

How does a customer service technical support specialist typically collaborate with other departments to resolve complex customer issues?

Customer Service Technical Support Specialists often work closely with engineering, product management, and quality assurance teams to address issues that require in-depth technical expertise or product changes. When a customer's problem cannot be resolved through standard troubleshooting, specialists escalate the issue internally, providing detailed documentation and context. This cross-functional collaboration ensures that customers receive accurate solutions and helps the organization identify recurring problems or potential improvements. Regular meetings and ticketing systems are commonly used to facilitate communication and track progress until resolution.

What is the difference between Customer Service Technical Support Specialist vs Customer Support Representative?

AspectCustomer Service Technical Support SpecialistCustomer Support Representative
CredentialsBasic technical knowledge, certifications like CompTIA A+ often preferredCustomer service skills, sometimes basic technical knowledge
Work EnvironmentTechnical support centers, IT departments, online chat, phone supportCall centers, retail, online support, customer service departments
Employer & IndustryIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries
Search & Comparison IntentTechnical troubleshooting, product support, software issuesCustomer inquiries, service issues, account questions

The main difference is that Customer Service Technical Support Specialists focus on resolving technical issues and troubleshooting products, often requiring technical certifications. Customer Support Representatives handle general customer inquiries and service requests, with less emphasis on technical skills. Both roles are essential in customer service but serve different functions within organizations.

Is remote customer service technical support specialist a stressful job?

Remote customer service technical support specialists often experience stress due to handling customer issues, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, training, and support tools used, with some roles offering flexible schedules to help manage stress.
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Customer Service Technical Support Specialist jobs near you

Customer Service - Technical Support

aep

Urbandale, IA • On-site

Full-time

Posted 11 days ago

Job description

Location: Onsite in Urbandale, IA or Remote 

Summary:

Responsible for supporting external and internal customers with technical support, including diagnostic capabilities, product, and mechanical application for AEP products. 

 

Duties:

  • Accurately address all inquiries from a variety of customers in a timely and professional manner.
  • Advise management on product development issues that arise from product problems identified through technical support calls with customers.
  • Monitor product application descriptions for accuracy.
  • Inspect returned parts and address product defects or deficiencies with the appropriate groups.
  • Do research for the Engineering group.
  • Capture and channel information to provide the product, purchasing and quality control teams feedback about products based on interaction with customers and field personnel.
  • Deal directly with customers via telephone and email to provide sales and technical support to retail customers, dealers and distributors.
  • Review Distributor catalogs to keep current with changing products.
  • Occasionally attend trade shows and industry events to support company product lines.
  • Other duties as assigned.

 

Education and Qualifications:

High school diploma or general education degree (GED)

College degree preferred.

Knowledge of the Power Sports, Rotating Electrical or Outdoor Power Equipment Industry, including major distributors, competitors, products, and applications.

Ideal candidate has 3 years of experience in Powersports Industry doing Customer Service or Sales

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to sit for prolonged periods.

 

Working Conditions:

Heated and air-conditioned office

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