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Customer Service Technical Support Specialist Jobs

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Strong troubleshooting and customer service skills. * Ability to manage multiple tickets and ...

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Strong troubleshooting and customer service skills. * Ability to manage multiple tickets and ...

Fortinet

Technical Support Specialist

Atlanta, GA

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office to provide exceptional customer service and technical help for our loyal customers. The candidate ...

1840 & Company

Product Support Specialist CSR This is a remote, work from home position. We are seeking a Product ... A minimum of 3 years of customer service/technical support experience, preferably in a contact ...

1840 & Company

Product Support Specialist CSR This is a remote, work from home position. We are seeking a Product ... A minimum of 3 years of customer service/technical support experience, preferably in a contact ...

ALLO Fiber

Technical Support Specialist

Greeley, CO

Do you thrive on solving technical challenges and delivering exceptional customer service? Join our ... As a Technical Support Specialist, you'll be a trusted guide, helping customers resolve technical ...

ALLO Fiber

Technical Support Specialist

Scottsbluff, NE · On-site

Do you thrive on solving technical challenges and delivering exceptional customer service? Join our ... As a Technical Support Specialist, you'll be a trusted guide, helping customers resolve technical ...

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Customer Service Technical Support Specialist information

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How much do customer service technical support specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service technical support specialist in the United States is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $34.86 per hour, depending on experience, location, and employer.

What is a customer service technical support specialist?

A Customer Service Technical Support Specialist is a professional who assists customers with technical issues related to products or services. They handle inquiries, troubleshoot problems, and provide solutions via phone, email, chat, or in person. Their goal is to ensure customer satisfaction by resolving issues efficiently and offering guidance on how to use products or services. These specialists often work in IT, telecommunications, or consumer electronics industries, and require strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a customer service technical support specialist?

To thrive as a Customer Service Technical Support Specialist, you need strong problem-solving skills, technical knowledge relevant to the company's products or services, and usually a high school diploma or higher. Familiarity with CRM systems, ticketing platforms like Zendesk or Salesforce, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are vital soft skills that help build rapport and handle challenging customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the support team.

How does a customer service technical support specialist typically collaborate with other departments to resolve complex customer issues?

Customer Service Technical Support Specialists often work closely with engineering, product management, and quality assurance teams to address issues that require in-depth technical expertise or product changes. When a customer's problem cannot be resolved through standard troubleshooting, specialists escalate the issue internally, providing detailed documentation and context. This cross-functional collaboration ensures that customers receive accurate solutions and helps the organization identify recurring problems or potential improvements. Regular meetings and ticketing systems are commonly used to facilitate communication and track progress until resolution.

What is the difference between Customer Service Technical Support Specialist vs Customer Support Representative?

AspectCustomer Service Technical Support SpecialistCustomer Support Representative
CredentialsBasic technical knowledge, certifications like CompTIA A+ often preferredCustomer service skills, sometimes basic technical knowledge
Work EnvironmentTechnical support centers, IT departments, online chat, phone supportCall centers, retail, online support, customer service departments
Employer & IndustryIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries
Search & Comparison IntentTechnical troubleshooting, product support, software issuesCustomer inquiries, service issues, account questions

The main difference is that Customer Service Technical Support Specialists focus on resolving technical issues and troubleshooting products, often requiring technical certifications. Customer Support Representatives handle general customer inquiries and service requests, with less emphasis on technical skills. Both roles are essential in customer service but serve different functions within organizations.

Is remote customer service technical support specialist a stressful job?

Remote customer service technical support specialists often experience stress due to handling customer issues, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, training, and support tools used, with some roles offering flexible schedules to help manage stress.
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Customer Service Technical Support Specialist jobs near you

Customer Service/Technical Support

POS Professional Office Services

Waterloo, IA • On-site

$53K - $65K/yr

Full-time

Medical, Dental, Life

Posted 8 days ago

Job description

The healthcare industry is rapidly changing. Patients want more personalized care and communication whether it's sent to their mobile, laptop or mailbox. The patient/provider relationship has never been more important to practices. For more than 45 years, POS Professional Office Services, Inc. has worked with 30,000-plus medical practices to improve its patient communications and practice profitability! Our solutions include Print. Patient Payment Services. Digital Messaging. Patient Surveys. POS sets itself apart from the competition by integrating and branding all of a practice's communications to create loyalty and better relationships with patients. To learn more about our dynamic privately held corporation, visit www.poscorp.com. POS is seeking Customer Service/Technical Support candidates who want to join our growing team in Waterloo, Iowa. Shifts may range from 8/9/9:30am to 4/5/6pm. Duties include:Assist or lead the creation and updating of documentation, checklists, and procedures.Provide excellent quality of work with a customer-first culture mindset.Execute day-to-day activities and processes by mapping and scripting activities supporting new and existing customers.Maintain industry knowledge through self-study of new technology and techniques updates.Collaborate with all stakeholders in all aspects of development, delivery of updates, and new products.Perform product demonstrations for customers, staff, and other stakeholders.Schedule training sessions and attend meetings as required.Maintain a working knowledge of the overall EPS infrastructure to prevent, as well as assist in troubleshooting and recovery when system anomalies or downtime are encountered.Confirms customer feedback is captured for future enhancements or for follow-up as needed.Identify new application opportunities and relay this information to relevant stakeholders.Provide product recommendations and suggestions to increase revenue. We seek candidates with the following credentials:BA Degree or 3-5 years of experience preferred.Strong business acumen that includes strong detailed written and verbal communication.Ability to present information effectively utilizing multiple types of media.Ability to adapt to change and shift gears as the need dictates.Must be able to multitask and prioritize days' work.Desire to grow and develop themselves as well as their team.Experience with MS Office Suite (Excel, Word).Strategic problem-solving skills.Ability to collaborate cross-functionally.Starting salary range for this position will be from $53,500-$65,000 commensurate with experience.POS offers an excellent opportunity for personal and professional growth, a competitive wage, and a full benefit package including:Medical insurance (PPO and HSA options)Dental insuranceVision insurance401(k) with company contributionFlex Spending AccountPTOPaid HolidaysEmployer sponsored Life Insurance and Short-term & Long-term Disability insuranceWellness ProgramApply today for immediate consideration!Post Offer Background Check and Drug Screen Required. EOE. E-verify Employer.#LI-DT1
Job Posted by ApplicantPro