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Customer Service Technical Support Specialist Jobs

Technical Support Specialist Description: Vecna seeks passionate, service and solution-oriented ... Prior experience in a customer service and 1+ years of technical support in a software related ...

... focused Technical Support Specialist to support the day-to-day IT operations of a growing ... Provide excellent customer service while supporting employees across multiple departments. Required ...

... focused Technical Support Specialist to support the day-to-day IT operations of a growing ... Provide excellent customer service while supporting employees across multiple departments. Required ...

Technical Support Specialist Req number: R8105 Employment type: Full time Worksite flexibility ... Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ...

TQI Solutions is currently seeking a Customer Service & Technical Support specialist to support our customer. In this role, you will provide broad technical support, lead integration efforts across ...

We are hiring a Technical Support Specialist to provide exceptional support, troubleshoot technical ... Educate customers on how to use products or services effectively, including providing ...

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The Technical Support Specialist will provide first-line deskside and remote support to Brookfield ... • Strong customer service and relationship management skills • Experience working with third ...

We're seeking a Technical Support Specialist to train customers, commission specialized equipment, and provide hands-on technical support across the globe. No one comes into this role already knowing ...

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Customer Service Technical Support Specialist information

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How much do customer service technical support specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service technical support specialist in the United States is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $34.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service technical support specialist?

To thrive as a Customer Service Technical Support Specialist, you need strong problem-solving skills, technical knowledge relevant to the company's products or services, and usually a high school diploma or higher. Familiarity with CRM systems, ticketing platforms like Zendesk or Salesforce, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are vital soft skills that help build rapport and handle challenging customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the support team.

How does a customer service technical support specialist typically collaborate with other departments to resolve complex customer issues?

Customer Service Technical Support Specialists often work closely with engineering, product management, and quality assurance teams to address issues that require in-depth technical expertise or product changes. When a customer's problem cannot be resolved through standard troubleshooting, specialists escalate the issue internally, providing detailed documentation and context. This cross-functional collaboration ensures that customers receive accurate solutions and helps the organization identify recurring problems or potential improvements. Regular meetings and ticketing systems are commonly used to facilitate communication and track progress until resolution.

What is the difference between Customer Service Technical Support Specialist vs Customer Support Representative?

AspectCustomer Service Technical Support SpecialistCustomer Support Representative
CredentialsBasic technical knowledge, certifications like CompTIA A+ often preferredCustomer service skills, sometimes basic technical knowledge
Work EnvironmentTechnical support centers, IT departments, online chat, phone supportCall centers, retail, online support, customer service departments
Employer & IndustryIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries
Search & Comparison IntentTechnical troubleshooting, product support, software issuesCustomer inquiries, service issues, account questions

The main difference is that Customer Service Technical Support Specialists focus on resolving technical issues and troubleshooting products, often requiring technical certifications. Customer Support Representatives handle general customer inquiries and service requests, with less emphasis on technical skills. Both roles are essential in customer service but serve different functions within organizations.

What is a customer service technical support specialist?

A Customer Service Technical Support Specialist is a professional who assists customers with technical issues related to products or services. They handle inquiries, troubleshoot problems, and provide solutions via phone, email, chat, or in person. Their goal is to ensure customer satisfaction by resolving issues efficiently and offering guidance on how to use products or services. These specialists often work in IT, telecommunications, or consumer electronics industries, and require strong communication and problem-solving skills.
More about Customer Service Technical Support Specialist jobs
What cities are hiring for Customer Service Technical Support Specialist jobs? Cities with the most Customer Service Technical Support Specialist job openings:
What job categories do people searching Customer Service Technical Support Specialist jobs look for? The top searched job categories for Customer Service Technical Support Specialist jobs are:

Technical Support Specialist

Next Step Systems

Boca Raton, FL • On-site

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago


Job description

Technical Support Specialist, Boca Raton, FL
The Technical Support Specialist candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. The Technical Support Specialist must have great customer service skills, strong problem solving and troubleshooting skills, ability to perform work independently and/or in a team environment and must be highly motivated and eager to learn in a fast-paced environment. The Technical Support Specialist must be comfortable interacting with clients via phone, e-mail, in person, virtually, etc.
The Technical Support Specialist operates in a professional office environment. This role routinely uses, but is not limited to, standard office equipment such as computers, laptops, phones, cell phones, photocopiers, filing cabinets and fax machines. This job requires constant driving in South Florida. The candidate must be able and willing to drive often, to different clients. Valid Driver's License required, ability and willingness to drive to different locations is required.
This is a full-time position, and the hours of work and days are Monday through Friday, 8:30 am to 5:30 pm. Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of 9am to 5pm Occasional evening and weekend work may be required when urgent issues arise.
Technical Support Specialist Responsibilities:
- Investigate user tech problems and identify their source; determine possible solutions; test and implement solutions as appropriate.
- Experience with Active Directory, resetting passwords, handling connectivity issues.
- Assist with Network, including maintaining firewalls, basic configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
- Do installs, configurations and maintains personal computers, Windows networks, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers and related equipment.
- Follow up and see all tickets through to timely resolution.
- Ensure proper recording and closure of all tickets.
- Create accounts and configure hardware as part of the on-boarding process as needed.
- Maintain confidentiality of the information being processed, stored or accessed by the end-users on the network.
Technical Support Specialist Qualifications:
- At least 4 years of experience required.
- At least a High School diploma required. An Associate degree in Information Technology or a Computer Science degree is higher desired.
- Valid Driver's License required, ability and willingness to drive to different locations is required.
- Windows XP and up, Mac OS X, Microsoft Office & Outlook, Adobe.
- Active Directory maintenance, and Exchange File Server.
- Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
- Client PC connectivity - Ethernet, TCP/IP and VPN, Basic network (Wi-Fi/wired network) troubleshooting.
- Basic knowledge of: Modern Windows, Apple, Mac and mobile device operating systems, hardware, and peripherals.
- Basic knowledge of: Principles, procedures, and practices of computer and related equipment operations including systems setup and configuration, networking of computers and basic data protection.
- Basic knowledge of: Methods and techniques used in troubleshooting computer and network problems.
- Basic principles and techniques of operating system and software maintenance, licensing, and backup.
- Basic Software tools used to remotely support personal computers.
- Basic Research techniques to support staying current and for solving technical problems.
- Ability to learn and support new systems and applications.
- Need to have great customer service and communication skills.
- Need great teamwork and time management skills.
- Knowledge of VMware infrastructure, virtualization, cloud infrastructure a plus, but not required.
- Knowledge of Cisco wireless including wireless controllers a plus, but not required.
- Knowledge of Cisco Voice a plus, but not required.
- Proficiency in English, written and verbal.
- Great troubleshooting and multi-tasking skills.
- Ability to communicate basic technical information to nontechnical personnel.
- Knowledge of computer and/or network systems, applications, procedures, and techniques.
- Ability to identify and resolve computer system malfunctions and operations problems.
- Great Customer service orientation.
- Skill in establishing priorities.
- Great verbal and written communication skills.
- Candidates must pass a background & drug check.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boca Raton FL Jobs, Technical Support Specialist, Windows XP, Mac OS X, MS Office, MS Outlook, Adobe, Active Directory, Exchange File Server, PC Connectivity, Ethernet, TCP/IP, VPN, Wi-Fi, Remote Support, Printers, Scanners, Mobile Devices, iOS, Android, PC Hardware, Network, Networking, Florida Recruiters, Information Technology Jobs, IT Jobs, Florida Recruiting
Looking to hire for similar positions in Boca Raton, FL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Technical Support Specialists for jobs in Boca Raton, Florida and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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