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Customer Service Technical Support Specialist Jobs

Graco

Technical Support Specialist

Rogers, MN

  • Medical

  • Dental

  • Retirement

The Technical Support Specialist will provide expert technical support, repair guidance, and ... Strong background in customer service, with a focus on understanding customer needs, providing ...

iMotions

Technical Support Specialist

Boston, MA · On-site

Technical Support Specialist iMotions - US: Boston Position Overview: Join iMotions as a Technical ... Previous experience with technical support or customer service * Prior experience with iMotions ...

Dreamscape Learn

Technical Support Specialist

Culver City, CA · On-site

$70K/yr

  • Medical

  • Dental

  • Vision

  • PTO

This role is responsible for handling support requests, providing exceptional customer service ... The Technical Support Specialist will work closely with other support team members, Engineering ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

... focused Technical Support Specialist to support the day-to-day IT operations of a growing ... Provide excellent customer service while supporting employees across multiple departments. Required ...

Amtech

Technical Support Specialist

Westford, MA · On-site

Our differentiator is the quality of our products and our customer service. We are a trusted ... Job Summary: The Technical Support Specialist will support technical aspects of post market ...

Weekday AI

Technical Support Specialist

Allen, TX · On-site

$25 - $27/hr

Deliver remote technical assistance through phone, email, web, and direct customer engagement ... Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and ...

Alertus Technologies

Technical Support Specialist

Baltimore, MD · On-site

$21.74 - $26.27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for a motivated and customer-oriented Technical Support Specialist to join our ... Provide exceptional customer service via phone, email, and screen share tools * Collaborate with ...

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Customer Service Technical Support Specialist information

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How much do customer service technical support specialist jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service technical support specialist in the United States is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $34.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service technical support specialist?

To thrive as a Customer Service Technical Support Specialist, you need strong problem-solving skills, technical knowledge relevant to the company's products or services, and usually a high school diploma or higher. Familiarity with CRM systems, ticketing platforms like Zendesk or Salesforce, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are vital soft skills that help build rapport and handle challenging customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the support team.

How does a customer service technical support specialist typically collaborate with other departments to resolve complex customer issues?

Customer Service Technical Support Specialists often work closely with engineering, product management, and quality assurance teams to address issues that require in-depth technical expertise or product changes. When a customer's problem cannot be resolved through standard troubleshooting, specialists escalate the issue internally, providing detailed documentation and context. This cross-functional collaboration ensures that customers receive accurate solutions and helps the organization identify recurring problems or potential improvements. Regular meetings and ticketing systems are commonly used to facilitate communication and track progress until resolution.

What is the difference between Customer Service Technical Support Specialist vs Customer Support Representative?

AspectCustomer Service Technical Support SpecialistCustomer Support Representative
CredentialsBasic technical knowledge, certifications like CompTIA A+ often preferredCustomer service skills, sometimes basic technical knowledge
Work EnvironmentTechnical support centers, IT departments, online chat, phone supportCall centers, retail, online support, customer service departments
Employer & IndustryIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries
Search & Comparison IntentTechnical troubleshooting, product support, software issuesCustomer inquiries, service issues, account questions

The main difference is that Customer Service Technical Support Specialists focus on resolving technical issues and troubleshooting products, often requiring technical certifications. Customer Support Representatives handle general customer inquiries and service requests, with less emphasis on technical skills. Both roles are essential in customer service but serve different functions within organizations.

What is a customer service technical support specialist?

A Customer Service Technical Support Specialist is a professional who assists customers with technical issues related to products or services. They handle inquiries, troubleshoot problems, and provide solutions via phone, email, chat, or in person. Their goal is to ensure customer satisfaction by resolving issues efficiently and offering guidance on how to use products or services. These specialists often work in IT, telecommunications, or consumer electronics industries, and require strong communication and problem-solving skills.
More about Customer Service Technical Support Specialist jobs
What cities are hiring for Customer Service Technical Support Specialist jobs? Cities with the most Customer Service Technical Support Specialist job openings:
What job categories do people searching Customer Service Technical Support Specialist jobs look for? The top searched job categories for Customer Service Technical Support Specialist jobs are:
Customer Service Technical Support Specialist jobs near you

Technical Support Specialist

OverDrive, Inc.

Cleveland, OH • Hybrid

Full-time

Posted 15 days ago

Job description

Alternative Work Schedule - Sunday to Thursday
This position will require you to be in Cleveland, OH 
We are in a hybrid schedule, 2 days on campus and 3 days WFH

The Technical Support Specialist's responsibilities include supporting end users and partners for OverDrive products and services. This role responds to and resolves questions and issues related to OverDrive's apps, websites, and supporting services. Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing, and provide other assistance as needed.

Responsibilities:

  • Provide email support to end users and partners through a support queue, including occasional remote PC support for troubleshooting. Assist end users via phone when assigned.
  • Work with the Content Services teams to report, test, and correct content file issues.
  • Proactively troubleshoot authentication issues, in collaboration with Integration Specialists and library technical contacts to resolve issues.
  • Escalate issues as appropriate to Product Management, Development, IT, and other Partner Services teams.
  • Relay feedback learned from interaction with end users and/or library staff through Slack channels, discussions, and Product Opportunities.
  • Document new or revised troubleshooting steps and responses as Knowledge/Help articles for use by the Technical Support team.
  • Support standard cases and escalate complex issues to higher-level specialists.
  • Demonstrate ownership of assigned cases and ensure timely resolution. 

Requirements:

  • Bachelor’s Degree or equivalent experience. 
  • 0-3 years’ of related experience.
  • Customer service experience, preferably in a technical environment.
  • Effective communication skills with end users, partners, and team members.
  • Ability to communicate technical processes verbally and in writing.
  • Detail oriented with strong technical aptitude.
  • Problem solving skills.
  • Excellent computer proficiency, including Microsoft Office Suite.
  • Ability to speak and / or write in multiple languages preferred.
  • Knowledge of books and / or mobile devices preferred.
  • Ability to manage time effectively and prioritize tasks.
  • Willingness to learn and adapt to new technologies and processes.

What’s Next:

As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.

OverDrive values diversity and is proud to be an equal opportunity employer.

#LI-DNI

Apply