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Customer Service Technical Support Specialist Jobs

iMotions

Technical Support Specialist

Boston, MA · On-site

Technical Support Specialist iMotions - US: Boston Position Overview: Join iMotions as a Technical ... Previous experience with technical support or customer service * Prior experience with iMotions ...

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Strong troubleshooting and customer service skills. * Ability to manage multiple tickets and ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Strong troubleshooting and customer service skills. * Ability to manage multiple tickets and ...

CAI

Technical Support Specialist

Coopersburg, PA · Hybrid

Technical Support Specialist Req number: R8105 Employment type: Full time Worksite flexibility ... Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ...

SimpliGov

Technical Support Specialist

Austin, TX · Remote

The Technical Support Specialist supports SimpliGov's SaaS platform while protecting the ... Collaborate with Professional Services and Customer Success on complex implementations ...

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Customer Service Technical Support Specialist information

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How much do customer service technical support specialist jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer service technical support specialist in the United States is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $34.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service technical support specialist?

To thrive as a Customer Service Technical Support Specialist, you need strong problem-solving skills, technical knowledge relevant to the company's products or services, and usually a high school diploma or higher. Familiarity with CRM systems, ticketing platforms like Zendesk or Salesforce, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are vital soft skills that help build rapport and handle challenging customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the support team.

How does a customer service technical support specialist typically collaborate with other departments to resolve complex customer issues?

Customer Service Technical Support Specialists often work closely with engineering, product management, and quality assurance teams to address issues that require in-depth technical expertise or product changes. When a customer's problem cannot be resolved through standard troubleshooting, specialists escalate the issue internally, providing detailed documentation and context. This cross-functional collaboration ensures that customers receive accurate solutions and helps the organization identify recurring problems or potential improvements. Regular meetings and ticketing systems are commonly used to facilitate communication and track progress until resolution.

What is the difference between Customer Service Technical Support Specialist vs Customer Support Representative?

AspectCustomer Service Technical Support SpecialistCustomer Support Representative
CredentialsBasic technical knowledge, certifications like CompTIA A+ often preferredCustomer service skills, sometimes basic technical knowledge
Work EnvironmentTechnical support centers, IT departments, online chat, phone supportCall centers, retail, online support, customer service departments
Employer & IndustryIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries
Search & Comparison IntentTechnical troubleshooting, product support, software issuesCustomer inquiries, service issues, account questions

The main difference is that Customer Service Technical Support Specialists focus on resolving technical issues and troubleshooting products, often requiring technical certifications. Customer Support Representatives handle general customer inquiries and service requests, with less emphasis on technical skills. Both roles are essential in customer service but serve different functions within organizations.

What is a customer service technical support specialist?

A Customer Service Technical Support Specialist is a professional who assists customers with technical issues related to products or services. They handle inquiries, troubleshoot problems, and provide solutions via phone, email, chat, or in person. Their goal is to ensure customer satisfaction by resolving issues efficiently and offering guidance on how to use products or services. These specialists often work in IT, telecommunications, or consumer electronics industries, and require strong communication and problem-solving skills.
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Customer Service Technical Support Specialist jobs near you

Technical Support Specialist/Customer Service

Collabera

Golden Valley, MN • On-site

Other

Re-posted 21 days ago

Job description

Company Description

Collabera Inc (Staffing Firm). 

We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's 'Most Admired Companies to work for'.

Job Description

Job Title : Technical Support Specialist/Customer Service

Location : 1985 Douglas Drive Golden Valley MN USA 55422

Duration : 6 months (high chances of extension)

Position summary:

The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business for client and the individual filling this role must go above and beyond to help differentiate client from its competition.

Tasks and responsibilities:

Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues

Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements

Understand SAP's functionality and be able to maneuver through the system efficiently

Champion's process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations

Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include:

o Managing offsite inventory

o Planning/managing orders required for production lines

o Placing purchase orders with suppliers

o Perform manual shipping/invoicing transactions within SAP

o Understanding and enforcing software license agreements as well as enforcing legal restrictions.

o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers

Relationship Management: to build and maintain strong business relationship with all customers


Qualifications

Basic Qualifications: 
 High school diploma or GED 
Minimum of 1-2 years of customer service experience in an inbound call center 
6 months of SAP experience within the past 5 years 
Proficient skills in MS Word, Excel and Outlook

Additional Qualifications: 
 BS in Business, or related degree preferred

Additional Information

To get further details or to apply, please contact:

Ujjwal Mane

ujjwal.mane(at)collabera.com

973-805-7557

Apply