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Entry Level Saas Support Jobs (NOW HIRING)

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

What We Need The Customer Experience Associate is an entry-level Customer Support/Technical Support role responsible for assisting customers with the use of GPS Insight's software, hardware, and SaaS ...

Biller Genie

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

Customer Support Specialist (Entry-Level) Orlando, FL (On-Site - 5 Days/Week) Must have: 0-2 years of B2B customer service experience (retail, hospitality, call center, or SaaS) to be considered.

Biller Genie

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

Customer Support Specialist (Entry-Level) Orlando, FL (On-Site - 5 Days/Week) Must have: 0-2 years of B2B customer service experience (retail, hospitality, call center, or SaaS) to be considered.

Mvix

Linux Geek / Student - Entry Level

Sterling, VA · On-site

Our SaaS platform drives business outcomes through communication with internal and external ... The technical associate will be part of a dynamic team of R&D associates, support agents, UI/UX ...

Mvix

Linux Geek / Student - Entry Level

Sterling, VA · On-site

Our SaaS platform drives business outcomes through communication with internal and external ... The technical associate will be part of a dynamic team of R&D associates, support agents, UI/UX ...

IPEG Industrial Group

IT Support Specialist

Niles, IL · On-site

... and supports various SaaS applications. This position will report to the Director of Network ... Experience: Entry level, experience is welcomed * Technical Expertise: Understanding of Microsoft ...

PGNA INC

IT Support Specialist

Niles, IL

$59K - $75K/yr

... and supports various SaaS applications. This position will report to the Director of Network ... Experience: Entry level, experience is welcomed * Technical Expertise: Understanding of Microsoft ...

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How much do entry level saas support jobs pay per hour?

As of May 29, 2026, the average hourly pay for entry level saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level SaaS Support Specialist, and why are they important?

To thrive as an Entry Level SaaS Support Specialist, you need strong problem-solving abilities, technical aptitude, and a basic understanding of cloud-based software platforms, often supported by a relevant degree or equivalent experience. Familiarity with help desk ticketing systems, CRM tools, and remote troubleshooting applications is typically required. Excellent communication, patience, and a customer-focused mindset are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient issue resolution, high customer satisfaction, and smooth adoption of SaaS products.

What are the typical challenges faced by entry-level SaaS support specialists, and how can they overcome them?

Entry-level SaaS support specialists often encounter challenges such as understanding complex software products, adapting to rapidly changing features, and effectively communicating technical solutions to users with varying levels of expertise. To overcome these challenges, it’s important to actively participate in company-led training, seek mentorship from experienced colleagues, and make use of available documentation and internal knowledge bases. Collaborating closely with product and engineering teams can also help support specialists stay updated and provide accurate, timely assistance to customers.

What is an Entry Level SaaS Support role?

An Entry Level SaaS Support role involves assisting customers with issues related to Software as a Service (SaaS) products. People in this position typically answer customer inquiries, troubleshoot technical problems, and provide guidance on using software features. They document issues, escalate complex problems to higher-level support, and help ensure a positive user experience. This role is ideal for individuals with strong communication skills and a basic understanding of software applications.

What is the difference between Entry Level Saas Support vs Customer Support Specialist?

AspectEntry Level Saas SupportCustomer Support Specialist
Required CredentialsBasic technical knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentTech companies, SaaS platforms, remote or officeVarious industries, call centers, remote or in-office
Employer & Industry UsagePrimarily SaaS companies, tech startupsBroadly used across multiple sectors including tech, retail, and services

Entry Level Saas Support focuses on assisting users with SaaS platform issues, requiring technical and product knowledge. Customer Support Specialist roles are broader, emphasizing customer service skills across industries. While both roles involve helping customers, Entry Level Saas Support is more specialized in software and technical troubleshooting within the SaaS industry.

More about Entry Level Saas Support jobs
What cities are hiring for Entry Level Saas Support jobs? Cities with the most Entry Level Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
What states have the most Entry Level Saas Support jobs? States with the most job openings for Entry Level Saas Support jobs include:
What job categories do people searching Entry Level Saas Support jobs look for? The top searched job categories for Entry Level Saas Support jobs are:
Entry Level Saas Support jobs near you
Infographic showing various Entry Level Saas Support job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 18% Part Time, and 8% Contract. Highlights an 100% Physical job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Entry-Level Sales Development Representative (Government/SaaS)

IWorq

Logan, UT • On-site

$50K - $70K/yr

Full-time

Posted 22 days ago

Job description

Full-time inside sales role, no experience required, paid training, SaaS product supporting government clients, and realistic first-year OTE $50,000-$70,000. If you're motivated, coachable, and eager to grow promotion to an Account Executive role within 3-4 months.
We're hiring Entry-Level Sales Development Representatives (SDRs) to support our growing government software sales team. This is a full-time inside sales / outbound sales role designed for individuals looking to break into B2G and SaaS sales. iWorQ provides cloud-based software solutions to city and county governments across the U.S. We help public works, planning, permitting, and other municipal departments operate more efficiently by offering tracking and workflow management software.
Responsibilities
  • Make 60-75 outbound cold calls per day to cities, counties, and local government agencies
  • Identify and qualify decisionmakers at government organizations
  • Clearly explain our software solutions and schedule demos for Account Executives
  • Maintain accurate call notes and activity tracking in Pipedrive CRM
  • Meet or exceed daily call, activity, and demo goals
  • Work closely with Account Executives to support a strong sales pipeline
  • Participate in ongoing sales training, coaching, and development

What We're Looking For
  • Strong communication skills and a professional phone presence
  • Comfortable making high-volume outbound calls
  • Entry level candidates encouraged to apply
  • Coachable, open to feedback, and eager to learn
  • High energy, self-motivated, and goal oriented
  • Comfortable working in a fast paced sales environment
  • Basic computer skills and ability to navigate CRM and sales tools
  • Sales, customer service, call center, or inside sales experience is a plus (not required)
  • CRM experience (Pipedrive preferred) is a plus

Compensation & Earnings
  • $20 bonus for every qualified demo you set
  • 10-20% commission on any deals that close from demos you generate
  • OnTarget Earnings (OTE): $50,000-$70,000 for your first year

Top performers can exceed OTE
Why This Role Is a Great Fit
  • No previous sales experience required
  • Learn real-world cold calling and prospecting skills
  • Clear career path and internal growth opportunities
  • Supportive, team-oriented environment with healthy competition
  • Strong foundation for a long-term career in sales or SaaS

Ideal for:
  • Recent graduates
  • Entry-level sales candidates
  • Career changers breaking into tech or SaaS
  • Motivated individuals who enjoy talking to people and learning new skills

Apply Today
If you're driven, curious, and ready to invest in your future, we want to hear from you.
About Us
iWorQ Systems and TextMyGov are Northern Utah-based SaaS companies that help cities and counties across the U.S. and Canada operate more efficiently and communicate better with their residents. From managing critical government workflows to enabling simple, app-free text communication with citizens, our software is used by thousands of local governments every day. We build technology that matters and we invest in people who want to learn, grow, and build a career in sales.
Entry-Level Sales, Sales Development Representative, SDR, Inside Sales, Outbound Sales, Cold Calling, SaaS Sales, B2B Sales, Government Sales, Lead Generation, CRM, Pipedrive, No Experience Required, Sales Training, Full-Time

Apply