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Entry Level Saas Support Jobs (NOW HIRING)

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

What We Need The Customer Experience Associate is an entry-level Customer Support/Technical Support role responsible for assisting customers with the use of GPS Insight's software, hardware, and SaaS ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

What We Need The Customer Experience Associate is an entry-level Customer Support/Technical Support role responsible for assisting customers with the use of GPS Insight's software, hardware, and SaaS ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ

$16.75 - $22.25/hr

What We Need The Customer Experience Associate is an entry-level Customer Support/Technical Support role responsible for assisting customers with the use of GPS Insight's software, hardware, and SaaS ...

Biller Genie

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

Customer Support Specialist (Entry-Level) Orlando, FL (On-Site - 5 Days/Week) Must have: 0-2 years of B2B customer service experience (retail, hospitality, call center, or SaaS) to be considered.

Biller Genie

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

Customer Support Specialist (Entry-Level) Orlando, FL (On-Site - 5 Days/Week) Must have: 0-2 years of B2B customer service experience (retail, hospitality, call center, or SaaS) to be considered.

Mvix

Linux Geek / Student - Entry Level

Sterling, VA · On-site

Our SaaS platform drives business outcomes through communication with internal and external ... The technical associate will be part of a dynamic team of R&D associates, support agents, UI/UX ...

Mvix

Linux Geek / Student - Entry Level

Sterling, VA · On-site

Our SaaS platform drives business outcomes through communication with internal and external ... The technical associate will be part of a dynamic team of R&D associates, support agents, UI/UX ...

IPEG Industrial Group

IT Support Specialist

Niles, IL · On-site

... and supports various SaaS applications. This position will report to the Director of Network ... Experience: Entry level, experience is welcomed * Technical Expertise: Understanding of Microsoft ...

PGNA INC

IT Support Specialist

Niles, IL · On-site

$59K - $75K/yr

... and supports various SaaS applications. This position will report to the Director of Network ... Experience: Entry level, experience is welcomed * Technical Expertise: Understanding of Microsoft ...

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Entry Level Saas Support information

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How much do entry level saas support jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for entry level saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the typical challenges faced by entry-level SaaS support specialists, and how can they overcome them?

Entry-level SaaS support specialists often encounter challenges such as understanding complex software products, adapting to rapidly changing features, and effectively communicating technical solutions to users with varying levels of expertise. To overcome these challenges, it’s important to actively participate in company-led training, seek mentorship from experienced colleagues, and make use of available documentation and internal knowledge bases. Collaborating closely with product and engineering teams can also help support specialists stay updated and provide accurate, timely assistance to customers.

What are the key skills and qualifications needed to thrive as an Entry Level SaaS Support Specialist, and why are they important?

To thrive as an Entry Level SaaS Support Specialist, you need strong problem-solving abilities, technical aptitude, and a basic understanding of cloud-based software platforms, often supported by a relevant degree or equivalent experience. Familiarity with help desk ticketing systems, CRM tools, and remote troubleshooting applications is typically required. Excellent communication, patience, and a customer-focused mindset are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient issue resolution, high customer satisfaction, and smooth adoption of SaaS products.

What is an Entry Level SaaS Support role?

An Entry Level SaaS Support role involves assisting customers with issues related to Software as a Service (SaaS) products. People in this position typically answer customer inquiries, troubleshoot technical problems, and provide guidance on using software features. They document issues, escalate complex problems to higher-level support, and help ensure a positive user experience. This role is ideal for individuals with strong communication skills and a basic understanding of software applications.

What is the difference between Entry Level Saas Support vs Customer Support Specialist?

AspectEntry Level Saas SupportCustomer Support Specialist
Required CredentialsBasic technical knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentTech companies, SaaS platforms, remote or officeVarious industries, call centers, remote or in-office
Employer & Industry UsagePrimarily SaaS companies, tech startupsBroadly used across multiple sectors including tech, retail, and services

Entry Level Saas Support focuses on assisting users with SaaS platform issues, requiring technical and product knowledge. Customer Support Specialist roles are broader, emphasizing customer service skills across industries. While both roles involve helping customers, Entry Level Saas Support is more specialized in software and technical troubleshooting within the SaaS industry.

More about Entry Level Saas Support jobs
What cities are hiring for Entry Level Saas Support jobs? Cities with the most Entry Level Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
What states have the most Entry Level Saas Support jobs? States with the most job openings for Entry Level Saas Support jobs include:
What job categories do people searching Entry Level Saas Support jobs look for? The top searched job categories for Entry Level Saas Support jobs are:
Entry Level Saas Support jobs near you
Infographic showing various Entry Level Saas Support job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 65% Physical, 6% Hybrid, and 29% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Customer Support Specialist

Albi

Chicago, IL • On-site

$18.50 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

About Albiware
Albiware is a B2B SaaS company building Albi, a project management platform purpose-built for the restoration and construction industry. Restoration contractors across North America rely on Albi to manage water, fire, and mold mitigation jobs, reconstruction projects, accounting integrations, and field documentation. We are a growing team focused on delivering a platform our customers depend on every day.
About the Role
We are hiring a Support Specialist to join our Customer Support team. This is an entry-level position responsible for delivering responsive, accurate technical support to Albi customers. You will serve as a primary point of contact for inbound customer inquiries, triage and document product issues for our engineering team, and contribute to the ongoing improvement of our customer-facing and internal documentation.
This role is well suited for candidates beginning a career in SaaS support, customer success, or a related technical customer-facing field. Training will be provided on Albi's product, support tools, and internal workflows.
Key Responsibilities
  • Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear, accurate, and professional communication.
  • Diagnose product and account issues; reproduce reported problems and identify root cause.
  • Document confirmed bugs in Jira with reproduction steps, screenshots, and customer impact details.
  • Verify engineering fixes in QA prior to release and conduct regression testing.
  • Author and maintain customer-facing Help Desk articles in HubSpot and internal SOPs in Confluence.
  • Partner with Product, Engineering, Customer Success, and Billing on customer escalations and feature rollouts.

Requirements
Required Qualifications
  • 0-1 years of professional experience in customer service, technical support, or a related customer-facing role.
  • Associates Degree or higher
  • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated ability to learn new software platforms and workflows quickly.
  • Customer-focused mindset with a commitment to professional, empathetic communication.
Preferred Qualifications
  • Prior experience in a SaaS, technical support, or help desk environment.
  • Familiarity with Intercom, Jira, Confluence, or HubSpot Service Hub.
  • Experience authoring help center articles, SOPs, or technical documentation.
  • Background or interest in the restoration, construction, insurance, or field services industries.
  • Basic familiarity with QuickBooks or other accounting software.
  • Basic familiarity with SQL.

Benefits
Benefits
We're driven by purpose, fueled by high energy, and backed by venture funding. We're unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating, which is why we are an In-Office first organization requiring our teams to be at our Oak Brook office 4 days a week.
We offer a generous compensation package which includes:
  • Good balance of personal autonomy and team collaboration on projects.
  • Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems.
  • Be in an environment where your input is highly valued and personal growth is prioritized.
  • Interesting and challenging work.
  • Competitive salary.
  • Generous PTO.
  • Medical, dental, and vision insurance coverage.
  • Regular team events and off-sites.
  • Continuing education, mentoring, and career development opportunities.
  • 401K Plan + Matching.

Note: As part of our continued growth, we'll be relocating to the heart of Chicago in Summer 2026. This role requires four day in-person participation - remote arrangements are not available. This is a direct-hire opportunity; we are not engaging agencies or contractors for this position. Candidates must be authorized to work in the United States and not require current or future visa sponsorship.
Your journey is your own, and we're here to help you thrive, no matter your starting point.

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