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Entry Level Saas Support Jobs (NOW HIRING)

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Cloud Services Administrator 1

Omaha, NE

Support connectivity validation between SaaS platforms and enterprise resources, including private ... Azure, AWS, GCP, or OCI. Entry-level cloud certification such as Azure Fundamentals, AWS Cloud ...

Solairus Aviation

IT Specialist

Petaluma, CA · On-site

$25 - $32/hr

Experience supporting cloud-based and SaaS platforms (e.g., Microsoft 365, Salesforce, CRM tools). * Entry-level certifications such as CompTIA A+, Microsoft 365 Fundamentals, or similar are a plus ...

HDR

Cloud Services Administrator 1

Omaha, NE · On-site

Support connectivity validation between SaaS platforms and enterprise resources, including private ... Azure, AWS, GCP, or OCI. Entry-level cloud certification such as Azure Fundamentals, AWS Cloud ...

Windsor Solutions

Project Coordinator

Northampton, MA · On-site

$90K - $110K/yr

Support client communication and status updates * Learn to lead projects from start to finish You ... Exposure to project-based work (internships or entry-level roles count) * Strong organization and ...

Windsor Solutions

Project Coordinator

Portland, OR · On-site

$90K - $110K/yr

Support client communication and status updates * Learn to lead projects from start to finish You ... Exposure to project-based work (internships or entry-level roles count) * Strong organization and ...

Windsor Solutions

Project Coordinator

Northampton, MA · On-site

$90K - $110K/yr

Support client communication and status updates * Learn to lead projects from start to finish You ... Exposure to project-based work (internships or entry-level roles count) * Strong organization and ...

Windsor Solutions

Project Coordinator

Portland, OR · On-site

$90K - $110K/yr

Support client communication and status updates * Learn to lead projects from start to finish You ... Exposure to project-based work (internships or entry-level roles count) * Strong organization and ...

Sizzling Platter

SOC Analyst

Murray, UT

$25 - $30/hr

Our Support Center is in Murray, Utah, and we are looking for talented people to join our team in ... This is an entry-level position in the SOC with growth potential. A successful candidate will be ...

TWST Events

Be Seen First

Marketing Associate

New York, NY · Remote

$25 - $35/hr

... to support content creation, social media, event marketing, and marketing operations. This is an excellent entry level opportunity for someone interested in gaining hands-on experience in B2B, SaaS ...

911inform LLC

Be Seen First

Implementation Coordinator

Wall, NJ · On-site

... notifications, and support data ingestion and verification across multiple projects. You'll ... This is an excellent entry-level opportunity for someone looking to start a career in SaaS ...

Changeis

Junior Cloud Engineer

This entry-level role focuses on day-to-day cloud infrastructure management and incident resolution ... Manage and administer cloud infrastructure supporting enterprise shared services on a day-to-day ...

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Entry Level Saas Support information

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How much do entry level saas support jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for entry level saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the typical challenges faced by entry-level SaaS support specialists, and how can they overcome them?

Entry-level SaaS support specialists often encounter challenges such as understanding complex software products, adapting to rapidly changing features, and effectively communicating technical solutions to users with varying levels of expertise. To overcome these challenges, it’s important to actively participate in company-led training, seek mentorship from experienced colleagues, and make use of available documentation and internal knowledge bases. Collaborating closely with product and engineering teams can also help support specialists stay updated and provide accurate, timely assistance to customers.

What are the key skills and qualifications needed to thrive as an Entry Level SaaS Support Specialist, and why are they important?

To thrive as an Entry Level SaaS Support Specialist, you need strong problem-solving abilities, technical aptitude, and a basic understanding of cloud-based software platforms, often supported by a relevant degree or equivalent experience. Familiarity with help desk ticketing systems, CRM tools, and remote troubleshooting applications is typically required. Excellent communication, patience, and a customer-focused mindset are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient issue resolution, high customer satisfaction, and smooth adoption of SaaS products.

What is an Entry Level SaaS Support role?

An Entry Level SaaS Support role involves assisting customers with issues related to Software as a Service (SaaS) products. People in this position typically answer customer inquiries, troubleshoot technical problems, and provide guidance on using software features. They document issues, escalate complex problems to higher-level support, and help ensure a positive user experience. This role is ideal for individuals with strong communication skills and a basic understanding of software applications.

What is the difference between Entry Level Saas Support vs Customer Support Specialist?

AspectEntry Level Saas SupportCustomer Support Specialist
Required CredentialsBasic technical knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentTech companies, SaaS platforms, remote or officeVarious industries, call centers, remote or in-office
Employer & Industry UsagePrimarily SaaS companies, tech startupsBroadly used across multiple sectors including tech, retail, and services

Entry Level Saas Support focuses on assisting users with SaaS platform issues, requiring technical and product knowledge. Customer Support Specialist roles are broader, emphasizing customer service skills across industries. While both roles involve helping customers, Entry Level Saas Support is more specialized in software and technical troubleshooting within the SaaS industry.

More about Entry Level Saas Support jobs
What cities are hiring for Entry Level Saas Support jobs? Cities with the most Entry Level Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
What states have the most Entry Level Saas Support jobs? States with the most job openings for Entry Level Saas Support jobs include:
What job categories do people searching Entry Level Saas Support jobs look for? The top searched job categories for Entry Level Saas Support jobs are:
Entry Level Saas Support jobs near you
Infographic showing various Entry Level Saas Support job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Analyst, IS Business Analysis - Marketing Operations

Analyst, IS Business Analysis - Marketing Operations

The J.M. Smucker Company

Orrville, OH • On-site

Full-time

Posted 10 days ago

J.M. Smucker rating

8.2

Company rating: 8.2 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

59th of 391 rated food and drinks producers

Job description

Your Opportunity as the Analyst, IS Business Analysis - Marketing Operations
The Analyst, IS Business Analysis - Marketing Operations serves as an entry-level hybrid Business Analyst and technical operations resource supporting the Marketing Operations & Information Systems team. This role partners with business stakeholders and IS team members to support automated processes, integrations, and SaaS platforms, while assisting with requirements gathering and solution support.
Working under guidance, this role contributes to both project and run-model activities, helping ensure solutions are stable, supported, and aligned with business needs. The position requires strong communication, a customer service mindset, attention to detail, and a willingness to learn technical systems and business processes.
Location: Orrville, OH (Close proximity to Cleveland/Akron)
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
Support the Run Model
  • Support day-to-day operations of automations, integrations, and SaaS platforms
  • Participate in support activities including incident triage, ticket resolution, and business support requests
  • Follow established prioritization and escalation processes when handling support issues
  • Assist in maintaining service stability by identifying issues and escalating risks appropriately
  • Contribute to reducing recurring issues through documentation and continuous improvement
  • Maintain and update Standard Operating Procedures (SOPs) and knowledge base content

Assist with Requirements Gathering & Solution Delivery
  • Partner with senior analysts and stakeholders to gather and document business and functional requirements
  • Support creation of deliverables such as process flows, requirements documentation, and test cases
  • Help translate business needs into clearly defined requirements for technical teams
  • Participate in testing efforts, including executing test cases and documenting results
  • Assist with small enhancements or project workstreams under guidance

Support SaaS Platforms & Integrations
  • Provide operational and functional support across SaaS tools and integrations including things like SnapLogic, Power Automate, Copilot Agent Development and prompt engineering, etc.
  • Work with technical team members to troubleshoot and resolve system issues
  • Assist in basic configuration, monitoring, and validation of integrations and automation workflows
  • Escalate complex issues to senior team members or vendors when appropriate
  • Learn platform capabilities, data flows, and integration dependencies

Drive Operational Excellence & Continuous Improvement
  • Identify opportunities to reduce complexity, standardize processes, and improve system reliability
  • Suggest improvements based on recurring support issues or inefficiencies
  • Contribute to automation and process optimization efforts where possible
  • Participate in retrospectives or team discussions to capture learnings and improve outcomes

Build Relationships & Learn the Business
  • Develop working relationships with business stakeholders and IS team members
  • Seek to understand business processes, systems, and data flows
  • Provide responsive, customer-focused support to end users
  • Actively seek guidance and feedback to improve performance and skills

What we are looking for:
Minimum Requirements:
  • Exposure to business, technology, or analytics through education, internship, or early career experience
  • Familiarity with documenting processes, requirements, or technical workflows
  • Demonstrated ability to learn new tools, systems, or technologies
  • Communicate clearly with both technical and non-technical audiences
  • Follow defined processes while identifying opportunities for improvement
  • Manage multiple tasks with direction and guidance
  • Troubleshoot basic issues and escalate appropriately
  • Work effectively in a team-oriented environment
  • Curious and eager to learn new systems, tools, and business processes
  • Strong customer service mindset with ownership of work
  • Detail-oriented and committed to delivering quality outputs
  • Proactive in asking questions and seeking guidance
  • Collaborative and values strong working relationships

Additional skills and experience that we think would make someone successful in this role (not required):
  • Experience working with data, systems or SaaS platforms
  • Experience with SnapLogic
  • Some development experience

The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
Stay connected with us on LinkedIn®
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.

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