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Entry Level Saas Support Jobs (NOW HIRING)

Axon

Technical Support Engineer I

Scottsdale, AZ · On-site

Minimum of 3 years of SaaS experience * Familiarity with mobile app ecosystems (iOS and Android ... Experience with entry-level networking concepts, including routing, switching, and API connectivity ...

Solairus Aviation

IT Specialist

Petaluma, CA · On-site

$25 - $32/hr

Experience supporting cloud-based and SaaS platforms (e.g., Microsoft 365, Salesforce, CRM tools). * Entry-level certifications such as CompTIA A+, Microsoft 365 Fundamentals, or similar are a plus ...

HDR

Cloud Services Administrator 1

Omaha, NE

Support connectivity validation between SaaS platforms and enterprise resources, including private ... Azure, AWS, GCP, or OCI. Entry-level cloud certification such as Azure Fundamentals, AWS Cloud ...

New

Blach Construction

IT Project Specialist

San Jose, CA · On-site

$75K - $90K/yr

Entry-Level Position Available - Immediately Reports To: Director of IT Summary of Position: Blach ... support for a Windows/Office 365 environment, desktop setup, Zoom, and SaaS platforms; manage ...

Windsor Solutions

Project Coordinator

Northampton, MA · On-site

$90K - $110K/yr

Support client communication and status updates * Learn to lead projects from start to finish You ... Exposure to project-based work (internships or entry-level roles count) * Strong organization and ...

Windsor Solutions

Project Coordinator

Portland, OR · On-site

$90K - $110K/yr

Support client communication and status updates * Learn to lead projects from start to finish You ... Exposure to project-based work (internships or entry-level roles count) * Strong organization and ...

Windsor Solutions

Project Coordinator

Portland, OR · On-site

$90K - $110K/yr

Support client communication and status updates * Learn to lead projects from start to finish You ... Exposure to project-based work (internships or entry-level roles count) * Strong organization and ...

Windsor Solutions

Project Coordinator

Northampton, MA · On-site

$90K - $110K/yr

Support client communication and status updates * Learn to lead projects from start to finish You ... Exposure to project-based work (internships or entry-level roles count) * Strong organization and ...

Wayspring

Associate IT Analyst

Nashville, TN

... entry-level opportunity for someone eager to learn and grow in IT.You'll gain exposure to core systems like device management, identity access, and SaaS tools while following established support ...

Wayspring

Associate IT Analyst

Nashville, TN · On-site

... entry-level opportunity for someone eager to learn and grow in IT. You'll gain exposure to core systems like device management, identity access, and SaaS tools while following established support ...

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Entry Level Saas Support information

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How much do entry level saas support jobs pay per hour?

As of May 29, 2026, the average hourly pay for entry level saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level SaaS Support Specialist, and why are they important?

To thrive as an Entry Level SaaS Support Specialist, you need strong problem-solving abilities, technical aptitude, and a basic understanding of cloud-based software platforms, often supported by a relevant degree or equivalent experience. Familiarity with help desk ticketing systems, CRM tools, and remote troubleshooting applications is typically required. Excellent communication, patience, and a customer-focused mindset are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient issue resolution, high customer satisfaction, and smooth adoption of SaaS products.

What are the typical challenges faced by entry-level SaaS support specialists, and how can they overcome them?

Entry-level SaaS support specialists often encounter challenges such as understanding complex software products, adapting to rapidly changing features, and effectively communicating technical solutions to users with varying levels of expertise. To overcome these challenges, it’s important to actively participate in company-led training, seek mentorship from experienced colleagues, and make use of available documentation and internal knowledge bases. Collaborating closely with product and engineering teams can also help support specialists stay updated and provide accurate, timely assistance to customers.

What is an Entry Level SaaS Support role?

An Entry Level SaaS Support role involves assisting customers with issues related to Software as a Service (SaaS) products. People in this position typically answer customer inquiries, troubleshoot technical problems, and provide guidance on using software features. They document issues, escalate complex problems to higher-level support, and help ensure a positive user experience. This role is ideal for individuals with strong communication skills and a basic understanding of software applications.

What is the difference between Entry Level Saas Support vs Customer Support Specialist?

AspectEntry Level Saas SupportCustomer Support Specialist
Required CredentialsBasic technical knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentTech companies, SaaS platforms, remote or officeVarious industries, call centers, remote or in-office
Employer & Industry UsagePrimarily SaaS companies, tech startupsBroadly used across multiple sectors including tech, retail, and services

Entry Level Saas Support focuses on assisting users with SaaS platform issues, requiring technical and product knowledge. Customer Support Specialist roles are broader, emphasizing customer service skills across industries. While both roles involve helping customers, Entry Level Saas Support is more specialized in software and technical troubleshooting within the SaaS industry.

More about Entry Level Saas Support jobs
What cities are hiring for Entry Level Saas Support jobs? Cities with the most Entry Level Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
What states have the most Entry Level Saas Support jobs? States with the most job openings for Entry Level Saas Support jobs include:
What job categories do people searching Entry Level Saas Support jobs look for? The top searched job categories for Entry Level Saas Support jobs are:
Entry Level Saas Support jobs near you
Infographic showing various Entry Level Saas Support job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 18% Part Time, and 8% Contract. Highlights an 100% Physical job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Customer Support Representative - Restaurant Technology (Entry/Mid-Level)

eatOS POS Inc.

Houston, TX • On-site

$15.25 - $20.75/hr

Full-time

Posted 1 hour ago

Job description

JOB DESCRIPTION: Customer Support Representative (Entry-Level and Mid-Level)
WHO WE ARE:

At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow.
WHAT WE ARE LOOKING FOR:

We are seeking a qualified and experienced Customer Support Representative to join our dynamic team.

KEY RESPONSIBILITIES:
  • Responsibilities as a Customer Support Representative, you will be responsible for ensuring the delivery of exceptional customer service and support through our cloud-based technology solutions.
  • You will work closely with cross-functional teams to develop and implement effective strategies for customer engagement and satisfaction, focusing on mobile and web-based applications.

KEY RESPONSIBILITIES:
  • Obtain all relevant information to handle product and service inquiries.
  • Deal directly with customers either by telephone or electronically.
  • Provide remote support to our customers.
  • Create customer satisfaction in every call/chat that comes into the system.
  • Making outbound sales and scheduling demos for our inside sales agents.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Direct requests and unresolved issues to the designated resource.
  • Record details of inquiries, comments, and complaints.
  • Maintain a customer database.
  • Communicate and coordinate with internal departments.
PREFERRED QUALIFICATION:
  • Previous documented SaaS Experience.
  • At least 1 year of experience in customer-facing roles (Customer Service or Customer Success).
  • Excellent interpersonal verbal and written communication skills.
  • Ability to work independently, a positive attitude and a team player mentality.
  • Proficiency in MS Office applications.
  • Excellent customer-focused service skills.
  • Attention to detail, aptitude for learning and a passion for solving problems.
  • Basic proficiency in all common office technology and general computer savvy-ness.
  • Basic proficiency in Microsoft Suite, Zoom, Basecamp, TimeDoctor and Google Drive.
  • Effective writing and communication skills.
  • Ability to take initiative and manage multiple tasks and projects.
  • Excellent interpersonal and organizational skills.
  • A track record of closing deals.
  • Self-motivated, creative, and flexible with the ability to perform well under pressure.
  • Ability to work in a fast-paced, entrepreneurial environment.
  • Strong communication and presentation skills.
  • Ability to take initiative and manage multiple tasks and projects.

A PLUS IF YOU HAVE:
  • Experience in the SaaS, restaurant, hospitality, and food service industry.
  • Knowledge of restaurant operations is a plus.
  • Start-up experience (we love entrepreneurs!).
HOW WE WORK:
  • Flexible, full-time work at the office with a hybrid schedule depending on work requirements.
  • This role is intended for highly skilled developers only; please do not apply if you do not meet this criterion.
  • Usage of timedoctor (time and task tracking software) is mandatory for all team members; please ensure you're comfortable with this before applying.
  • This role is intended for highly skilled individuals only; please do not apply if you do not meet this criterion.

ABOUT:
At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow.. Leveraging AI, software development, and data-driven insights, we enhance customer experiences, modernize operational frameworks, and unlock untapped value. From initial concept to full execution, we help set ambitious yet attainable goals for digital transformation, equipping our partners with the speed and agility needed to thrive.
We are dedicated to reimagining impact and shaping the future.
Next Steps, Apply Here: