ZipRecruiter

Log In

1

From Home Saas Support Jobs (NOW HIRING)

Propelus

Customer Support Specialist

Boulder, CO · Remote

$18.75 - $25.25/hr

SaaS Support Experience: 2+ years in a contact center or technical support role, specifically ... WFH equipment, or fresh produce delivered to your door. For LATAM Employees: * Your health is our ...

Docebo

Premium Support Advisor

Athens, GA · On-site

Utilize your proficiency in SaaS support tools such as Zendesk, Salesforce, Slack, and JIRA to ... learn from each other. With flexibility the rest of the week, it's a balance designed to help ...

New

Riverside Recruiting

HCM SaaS Sales Exec

Columbus, OH · Hybrid

$200K/yr

HCM SaaS Sales Exec Must live in Columbus, Ohio area Work-from-home and in territory Summary * $75,000 to $100,000 base salary + commissions and bonuses * Top reps earn $200,000 total compensation ...

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

... from road closures to fostering programs are better understood. APPLY HERE - What you get to do ... Software as a Service (SaaS) support * Digital communications * Jira or another software ...

Granicus

Customer Support Representative

Saint Paul, MN

$16.25 - $22/hr

... from road closures to fostering programs are better understood. APPLY HERE - What you get to do ... Software as a Service (SaaS) support * Digital communications * Jira or another software ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

Own the customer support experience by managing tickets from intake through resolution while ... SaaS support roles * Strong troubleshooting skills with the ability to investigate issues ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

Own the customer support experience by managing tickets from intake through resolution while ... SaaS support roles * Strong troubleshooting skills with the ability to investigate issues ...

next page

Showing results 1-20

All JobsSaas Support JobsFrom Home Saas Support Jobs

From Home Saas Support information

What is a from home SaaS support?

A From Home SaaS Support job involves providing technical assistance and customer service for Software as a Service (SaaS) products while working remotely. Employees in this role help users troubleshoot issues, answer questions about the software, and guide them through problem-solving steps via email, chat, or phone. The position requires good communication skills, technical proficiency with web-based applications, and the ability to work independently from a home office. Many SaaS companies hire remote support staff to offer around-the-clock assistance to their customers. This role can include onboarding new users, resolving technical problems, and escalating complex issues to specialized teams.

What skills and qualifications are needed for from home SaaS support?

To thrive as a From Home SaaS Support specialist, you need strong problem-solving abilities, technical proficiency with cloud-based software, and experience in customer service, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote desktop tools, and knowledge base platforms is crucial. Excellent communication, patience, and the ability to work independently are standout soft skills in this position. These competencies ensure efficient troubleshooting, satisfied customers, and seamless remote collaboration in a fast-paced SaaS environment.

What is the difference between From Home Saas Support vs From Home Customer Support?

AspectFrom Home Saas SupportFrom Home Customer Support
CredentialsTypically requires knowledge of SaaS platforms, basic technical skills, and customer service experienceRequires customer service skills, communication abilities, and sometimes basic technical knowledge
Work EnvironmentRemote, often involves technical troubleshooting and platform managementRemote, focuses on addressing customer inquiries and resolving issues
Industry UsageCommon in SaaS companies providing software solutionsUsed across various industries including retail, telecom, and tech
Search & Comparison IntentPeople compare for technical support roles within SaaS companiesPeople compare for general customer service roles across industries

From Home Saas Support and From Home Customer Support roles both involve remote work, but Saas Support emphasizes technical troubleshooting within SaaS platforms, while Customer Support covers broader customer service tasks across industries. The choice depends on your technical skills and industry focus.

What are common challenges faced by remote SaaS support professionals, and how can they be overcome?

Remote SaaS Support professionals often encounter challenges such as efficiently troubleshooting software issues without direct access to users' devices and maintaining effective communication with both customers and internal teams. To overcome these, it's important to develop strong problem-solving skills, utilize remote diagnostic tools, and proactively document solutions. Additionally, regular check-ins with team members and clear communication channels help ensure alignment and support, making remote collaboration smoother and more productive.
What cities are hiring for From Home Saas Support jobs? Cities with the most From Home Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
What states have the most From Home Saas Support jobs? States with the most job openings for From Home Saas Support jobs include:
What job categories do people searching From Home Saas Support jobs look for? The top searched job categories for From Home Saas Support jobs are:
From Home Saas Support jobs near you
Infographic showing various From Home Saas Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

SaaS Applications Support Specialist (remote)

Irvine Technology Corporation

Santa Monica, CA • Remote

Full-time

Posted 19 days ago

Job description

SaaS Application Support Specialist

Our client is looking for a SaaS Application Support Specialist who wants to go deeper than ticket queues. This is a hands-on role supporting and improving a connected ecosystem of enterprise SaaS platforms for a globally distributed workforce - part end-user support, part platform administration, part figuring out how to make the tools actually work better for the people using them. You will be the right hand to the Business Applications Manager on a lean, collaborative team where curiosity is rewarded and good ideas get visibility. If you like poking at systems, spotting the inefficiency nobody else noticed, and owning the fix, this one is worth a look.

As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact .

Job Type: Direct Hire

Location: Fully Remote

Compensation: This job is expected to pay about $70,,000 annually

No Visa Sponsorship Available for this role

What You'll Do:

  • Serve as a primary point of contact for SaaS platform support requests, triaging and resolving incidents and service requests through the ITSM ticketing system
  • Perform hands-on administration across Salesforce and NetSuite, including user management, profiles, permission sets, flows, saved searches, custom fields, reports, and dashboards
  • Configure and maintain platform integrations, and participate in user acceptance testing for enhancements and new feature rollouts
  • Analyze platform usage and adoption data to identify opportunities to improve utilization, streamline workflows, and increase operational efficiency
  • Contribute to project work including system enhancements, data migrations, and new platform rollouts, and maintain documentation, SOPs, and training materials

What Gets You the Job:

  • 4-5 years of experience in a SaaS support, IT helpdesk, or applications analyst role
  • Hands-on experience supporting or administering at least one major enterprise SaaS platform (CRM, ERP, ITSM, or similar)
  • Demonstrated ability to configure and administer platforms and improve workflows, with strong troubleshooting and analytical skills
  • Experience working with an ITSM ticketing system such as ServiceNow, Freshservice, or Zendesk, and the ability to work independently in a remote environment
  • Preferred: Salesforce administration, NetSuite ERP familiarity, SQL or data analytics exposure, integration tool experience (Workato, MuleSoft, or similar iPaaS), and SOX compliance understanding

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Irvine Technology logo

About Irvine Technology

Sourced by ZipRecruiter

Since 2000, our Women owned company has been delivering what organizations truly need diverse, talented professionals who will take their business to new heights. ITC serves our clients and elevates our candidates through a distinct and unified team together we achieve unrivaled goals and live life to the fullest. With a proven record of creating a strong pipeline of talented candidates, Our team uplifts confident and capable Technology Specialists from one of a kind backgrounds for contract and full time opportunities across the nation.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Irvine, CA, US

Year founded

2000

Social media

Facebook

View All Irvine Technology Jobs