... from legacy on-prem versions to PAS-X 3.4 SaaS. Support authoring activities as needed. Standardize MBRs/EBRs with site teams, configuring records across environments, and supporting sites through go ...
... from legacy on-prem versions to PAS-X 3.4 SaaS. Support authoring activities as needed. Standardize MBRs/EBRs with site teams, configuring records across environments, and supporting sites through go ...
Product Support Manager
Kirkland, WA · On-site
$100 - $150/hr
Experience building or scaling a support function from an early stage, ideally in healthcare SaaS or a regulated industry. * 5+ years of experience in customer/product support, including 2+ years in ...
New
Product Support Manager
Kirkland, WA · On-site
$100 - $150/hr
Experience building or scaling a support function from an early stage, ideally in healthcare SaaS or a regulated industry. * 5+ years of experience in customer/product support, including 2+ years in ...
New
IT Support Specialist
New York, NY · Remote
$110K - $130K/yr
Today, many providers face persistent underpayment from health insurance companies, despite ... You'll own End-User & SaaS Support, Networking & Infrastructure, and will work cross-functionally ...
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IT Support Specialist
New York, NY · Remote
$110K - $130K/yr
Today, many providers face persistent underpayment from health insurance companies, despite ... You'll own End-User & SaaS Support, Networking & Infrastructure, and will work cross-functionally ...
Manage the full customer lifecycle from onboarding through renewal * Act as a trusted advisor ... Support data-driven conversations using platform metrics, reports, and integrations * Proactively ...
Manage the full customer lifecycle from onboarding through renewal * Act as a trusted advisor ... Support data-driven conversations using platform metrics, reports, and integrations * Proactively ...
Customer Support Specialist
$18.50 - $24.75/hr
SaaS Support Experience: 2+ years in a contact center or technical support role, specifically ... WFH equipment, or fresh produce delivered to your door. For LATAM Employees: * Your health is our ...
New
Customer Support Specialist
$18.50 - $24.75/hr
SaaS Support Experience: 2+ years in a contact center or technical support role, specifically ... WFH equipment, or fresh produce delivered to your door. For LATAM Employees: * Your health is our ...
New
Senior Support Engineer- Greater Tampa
Tampa, FL · On-site
$75 - $95/hr
SaaS applications and identity platforms * Clinical applications and EHR workflows * Familiarity ... Act as an escalation point for complex incidents from Tier 1 analysts and end users. * Provide ...
Senior Support Engineer- Greater Tampa
Tampa, FL · On-site
$75 - $95/hr
SaaS applications and identity platforms * Clinical applications and EHR workflows * Familiarity ... Act as an escalation point for complex incidents from Tier 1 analysts and end users. * Provide ...
SaaS applications and identity platforms * Clinical applications and EHR workflows * Familiarity ... Act as an escalation point for complex incidents from Tier 1 analysts and end users. * Provide ...
SaaS applications and identity platforms * Clinical applications and EHR workflows * Familiarity ... Act as an escalation point for complex incidents from Tier 1 analysts and end users. * Provide ...
Manager of Software Platform Operations, SaaS and Oracle - Work From Home We are looking for a Manager of Software Platform Operations. This role has strategic responsibility for the successful ...
Manager of Software Platform Operations, SaaS and Oracle - Work From Home We are looking for a Manager of Software Platform Operations. This role has strategic responsibility for the successful ...
... SaaS support, or a related client-facing role * Proven ability to build strong customer ... Work-from-home options. Where you work from is up to you * Vacation time. Take the time you need ...
New
... SaaS support, or a related client-facing role * Proven ability to build strong customer ... Work-from-home options. Where you work from is up to you * Vacation time. Take the time you need ...
New
... from their location. Employment Type: Freelancer Contract Working Hours: - 3:00 PM - 12:00 AM ... Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or ...
... from their location. Employment Type: Freelancer Contract Working Hours: - 3:00 PM - 12:00 AM ... Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or ...
... from their location. Employment Type: Freelancer Contract Working Hours: - 3:00 PM - 12:00 AM ... Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or ...
... from their location. Employment Type: Freelancer Contract Working Hours: - 3:00 PM - 12:00 AM ... Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or ...
Work From Home Travel Support Associate
$17.50 - $22.50/hr
Work From Home Travel Support Associate We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their trips. In this remote role, you ...
Work From Home Travel Support Associate
$17.50 - $22.50/hr
Work From Home Travel Support Associate We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their trips. In this remote role, you ...
Work From Home Travel Support Associate
$17.50 - $22.50/hr
Work From Home Travel Support Associate We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their trips. In this remote role, you ...
Work From Home Travel Support Associate
$17.50 - $22.50/hr
Work From Home Travel Support Associate We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their trips. In this remote role, you ...
Work From Home Travel Support Associate
$17.50 - $22.50/hr
Work From Home Travel Support Associate Bologna, Metropolitan City of Bologna, Italy About the Job We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning ...
Work From Home Travel Support Associate
$17.50 - $22.50/hr
Work From Home Travel Support Associate Bologna, Metropolitan City of Bologna, Italy About the Job We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning ...
Work From Home Travel Support Associate
$17.50 - $22.50/hr
Work From Home Travel Support Associate We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their trips. In this remote role, you ...
Work From Home Travel Support Associate
$17.50 - $22.50/hr
Work From Home Travel Support Associate We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their trips. In this remote role, you ...
Work From Home Travel Support Associate
$17.50 - $22.50/hr
Work From Home Travel Support Associate Berlin, Germany About the Job We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their ...
Work From Home Travel Support Associate
$17.50 - $22.50/hr
Work From Home Travel Support Associate Berlin, Germany About the Job We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their ...
Work From Home Travel Support Associate
$17.50 - $22.50/hr
Work From Home Travel Support Associate We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their trips. In this remote role, you ...
Work From Home Travel Support Associate
$17.50 - $22.50/hr
Work From Home Travel Support Associate We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their trips. In this remote role, you ...
Work From Home Travel Support Associate
$17.50 - $22.50/hr
Work From Home Travel Support Associate We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their trips. In this remote role, you ...
Work From Home Travel Support Associate
$17.50 - $22.50/hr
Work From Home Travel Support Associate We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their trips. In this remote role, you ...
_Work From Home Customer Support Associate
$18 - $24.50/hr
This role is ideal for individuals looking for a simple and accessible way to begin their career from home. No prior experience is required, as we provide complete training and ongoing support to ...
_Work From Home Customer Support Associate
$18 - $24.50/hr
This role is ideal for individuals looking for a simple and accessible way to begin their career from home. No prior experience is required, as we provide complete training and ongoing support to ...
Work From Home - Client Support Manager
Gresham, OR · On-site +1
If you're ready to embark on a fulfilling career path that offers flexibility, growth, and support, apply now! Take advantage of this opportunity to work from home, enjoy a schedule that suits your ...
Work From Home - Client Support Manager
Gresham, OR · On-site +1
If you're ready to embark on a fulfilling career path that offers flexibility, growth, and support, apply now! Take advantage of this opportunity to work from home, enjoy a schedule that suits your ...
From Home Saas Support information
What is a from home SaaS support?
A From Home SaaS Support job involves providing technical assistance and customer service for Software as a Service (SaaS) products while working remotely. Employees in this role help users troubleshoot issues, answer questions about the software, and guide them through problem-solving steps via email, chat, or phone. The position requires good communication skills, technical proficiency with web-based applications, and the ability to work independently from a home office. Many SaaS companies hire remote support staff to offer around-the-clock assistance to their customers. This role can include onboarding new users, resolving technical problems, and escalating complex issues to specialized teams.
What skills and qualifications are needed for from home SaaS support?
To thrive as a From Home SaaS Support specialist, you need strong problem-solving abilities, technical proficiency with cloud-based software, and experience in customer service, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote desktop tools, and knowledge base platforms is crucial. Excellent communication, patience, and the ability to work independently are standout soft skills in this position. These competencies ensure efficient troubleshooting, satisfied customers, and seamless remote collaboration in a fast-paced SaaS environment.
What are common challenges faced by remote SaaS support professionals, and how can they be overcome?
Remote SaaS Support professionals often encounter challenges such as efficiently troubleshooting software issues without direct access to users' devices and maintaining effective communication with both customers and internal teams. To overcome these, it's important to develop strong problem-solving skills, utilize remote diagnostic tools, and proactively document solutions. Additionally, regular check-ins with team members and clear communication channels help ensure alignment and support, making remote collaboration smoother and more productive.
What is the difference between From Home Saas Support vs From Home Customer Support?
| Aspect | From Home Saas Support | From Home Customer Support |
|---|---|---|
| Credentials | Typically requires knowledge of SaaS platforms, basic technical skills, and customer service experience | Requires customer service skills, communication abilities, and sometimes basic technical knowledge |
| Work Environment | Remote, often involves technical troubleshooting and platform management | Remote, focuses on addressing customer inquiries and resolving issues |
| Industry Usage | Common in SaaS companies providing software solutions | Used across various industries including retail, telecom, and tech |
| Search & Comparison Intent | People compare for technical support roles within SaaS companies | People compare for general customer service roles across industries |
From Home Saas Support and From Home Customer Support roles both involve remote work, but Saas Support emphasizes technical troubleshooting within SaaS platforms, while Customer Support covers broader customer service tasks across industries. The choice depends on your technical skills and industry focus.
What cities are hiring for From Home Saas Support jobs?
Cities with the most From Home Saas Support job openings:
What are the most commonly searched types of Saas Support jobs?
The most popular types of Saas Support jobs are:
What states have the most From Home Saas Support jobs?
States with the most job openings for From Home Saas Support jobs include:
What job categories do people searching From Home Saas Support jobs look for?
The top searched job categories for From Home Saas Support jobs are:
Other
Posted 6 days ago
Job description
Please share below details.
Location: Onsite, Atlanta
Job Title: MES Test Manager/Author Support
Job Description
Lead and coordinates MES testing across deployments, migrations, and adoption work, ensuring robust validation and seamless transition from legacy on-prem versions to PAS-X 3.4 SaaS.
Support authoring activities as needed. Standardize MBRs/EBRs with site teams, configuring records across environments, and supporting sites through go-live, Hyper Care, and ongoing EBR-related needs.
Key Responsibilities
Testing
- Coordinate and oversee all MES test activities across deployments, migrations, and adoption workstreams.
- Develop and manage test plans, ensuring coverage of functional, regression, and integration testing for upgrades (3.1.8 on-prem to 3.4 SaaS).
- Support local validation teams during adoption projects, ensuring alignment with site-specific validation requirements.
- Collaborate with cross-functional pods to identify defects, risks, and dependencies, ensuring timely resolution.
- Report testing progress, outcomes, and risks to the Scrum Master, Program Manager, and technical/business leads.
- Support creation and revision of all SDLC documents
Author Support
- Perform MBR authoring & standardization with Area Lead, Site Process Engineers/Authors and EBR Lead.
- Configures standardized EBRs in Development Environment.
- Provide Go live support.
- Configures EBR in Development, QA & Production Environment.
- Address Site specific questions, use cases from Sites EBR .
- Provide Hyper Care and Go live EBR support.