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From Home Saas Support Jobs (NOW HIRING)

365 Labs

SAAS Support Manager

Baton Rouge, LA

Support Desk Manager - 365Labs Location: Baton Rouge, LA (No-Remote) 365Labs is a leading SAAS ... If you are not from Baton Rouge area, please explain if you are willing to relocate. This is an in ...

365 Labs

SAAS Support Manager

Baton Rouge, LA · On-site

Support Desk Manager - 365Labs Location: Baton Rouge, LA (No-Remote) 365Labs is a leading SAAS ... If you are not from Baton Rouge area, please explain if you are willing to relocate. This is an in ...

Propelus

Customer Support Specialist

Boulder, CO · Remote

$18 - $22/hr

SaaS Support Experience: 2+ years in a contact center or technical support role, specifically ... WFH equipment, or fresh produce delivered to your door. For LATAM Employees: * Your health is our ...

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

... from road closures to fostering programs are better understood. APPLY HERE - What you get to do ... Software as a Service (SaaS) support * Digital communications * Jira or another software ...

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All JobsSaas Support JobsFrom Home Saas Support Jobs

From Home Saas Support information

What is a From Home SaaS Support job?

A From Home SaaS Support job involves providing technical assistance and customer service for Software as a Service (SaaS) products while working remotely. Employees in this role help users troubleshoot issues, answer questions about the software, and guide them through problem-solving steps via email, chat, or phone. The position requires good communication skills, technical proficiency with web-based applications, and the ability to work independently from a home office. Many SaaS companies hire remote support staff to offer around-the-clock assistance to their customers. This role can include onboarding new users, resolving technical problems, and escalating complex issues to specialized teams.

What are the key skills and qualifications needed to thrive as a From Home SaaS Support specialist, and why are they important?

To thrive as a From Home SaaS Support specialist, you need strong problem-solving abilities, technical proficiency with cloud-based software, and experience in customer service, typically supported by a relevant degree or equivalent experience. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote desktop tools, and knowledge base platforms is crucial. Excellent communication, patience, and the ability to work independently are standout soft skills in this position. These competencies ensure efficient troubleshooting, satisfied customers, and seamless remote collaboration in a fast-paced SaaS environment.

What is the difference between From Home Saas Support vs From Home Customer Support?

AspectFrom Home Saas SupportFrom Home Customer Support
CredentialsTypically requires knowledge of SaaS platforms, basic technical skills, and customer service experienceRequires customer service skills, communication abilities, and sometimes basic technical knowledge
Work EnvironmentRemote, often involves technical troubleshooting and platform managementRemote, focuses on addressing customer inquiries and resolving issues
Industry UsageCommon in SaaS companies providing software solutionsUsed across various industries including retail, telecom, and tech
Search & Comparison IntentPeople compare for technical support roles within SaaS companiesPeople compare for general customer service roles across industries

From Home Saas Support and From Home Customer Support roles both involve remote work, but Saas Support emphasizes technical troubleshooting within SaaS platforms, while Customer Support covers broader customer service tasks across industries. The choice depends on your technical skills and industry focus.

What are some common challenges faced by remote SaaS Support professionals, and how can they be overcome?

Remote SaaS Support professionals often encounter challenges such as efficiently troubleshooting software issues without direct access to users' devices and maintaining effective communication with both customers and internal teams. To overcome these, it's important to develop strong problem-solving skills, utilize remote diagnostic tools, and proactively document solutions. Additionally, regular check-ins with team members and clear communication channels help ensure alignment and support, making remote collaboration smoother and more productive.
What cities are hiring for From Home Saas Support jobs? Cities with the most From Home Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
What states have the most From Home Saas Support jobs? States with the most job openings for From Home Saas Support jobs include:
What job categories do people searching From Home Saas Support jobs look for? The top searched job categories for From Home Saas Support jobs are:
From Home Saas Support jobs near you

SAAS Support Manager

365 Labs

Baton Rouge, LA

Other

Re-posted 28 days ago

Job description

Job Title: Support Desk Manager – 365Labs

Location: Baton Rouge, LA (No-Remote)

365Labs  is a leading SAAS company that specializes in providing innovative software solutions to public safety. We are committed to delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients. To maintain our outstanding support services, we are looking for a dynamic and experienced Support Desk Manager to join our team.

Position Overview:

As a Support Desk Manager at 365Labs , you will play a critical role in ensuring the timely resolution of client issues at all times and maintaining high-quality support services. You will lead and train a team of support staff and software testers, creating a cohesive and efficient support team. Your responsibilities will also include developing procedures and a knowledge base to improve support efficiency. We are seeking a quick learner who can adapt to our fast-paced environment and help us maintain our commitment to excellence.

Key Responsibilities:

- Lead and manage a team of support staff and software testers, providing guidance, coaching, and training to ensure exceptional support services.

- Ensure timely resolution of client issues, addressing technical inquiries, and troubleshooting problems effectively.

- Develop and maintain a comprehensive knowledge base to assist both clients and support team members in resolving issues efficiently.

- Establish and refine support procedures to improve response times and issue resolution rates.

- Collaborate with other departments, such as product development and quality assurance, to provide valuable feedback and insights for product improvement.

- Analyze support data and metrics to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.

- Continuously update your own knowledge of the company's SAAS products to provide accurate information and guidance to clients and team members.

Qualifications:

- Bachelor's degree in a relevant field or equivalent work experience.

- Proven experience as a Support Desk Manager in a SAAS company or similar role.

- Strong leadership and team management skills, with a track record of successfully leading and developing support teams.

- Exceptional problem-solving and troubleshooting abilities.

- Excellent communication skills, both written and verbal.

- Experience in developing and maintaining knowledge bases and support procedures.

- Quick learner with the ability to adapt to new technologies and software quickly.

How to Apply:

If you are a highly motivated and experienced Support Desk Manager looking for a new challenge in a dynamic SAAS company, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you believe you are the ideal candidate for this position.

If you are not from Baton Rouge area, please explain if you are willing to relocate. This is an in-office position.

365Labs  is an equal opportunity employer and welcomes candidates of all backgrounds to apply.

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