Mclean, VA · On-site
$125K - $165K/yr
Senior SaaS Engineer (ServiceNow) Location: Tysons, VA or Rockville, MD (Hybrid) Job Summary ... Develop and support integrations with enterprise applications using REST APIs, IntegrationHub, and ...
Mclean, VA · On-site
$125K - $165K/yr
Senior SaaS Engineer (ServiceNow) Location: Tysons, VA or Rockville, MD (Hybrid) Job Summary ... Develop and support integrations with enterprise applications using REST APIs, IntegrationHub, and ...
San Francisco, CA · Hybrid
$123K - $168K/yr
Experience deploying, administering, and supporting and migrating between SaaS applications and platforms in an enterprise environment * Experience with Google Workspace at an SME/Admin level (ie ...
San Francisco, CA · Hybrid
$123K - $168K/yr
Experience deploying, administering, and supporting and migrating between SaaS applications and platforms in an enterprise environment * Experience with Google Workspace at an SME/Admin level (ie ...
San Francisco, CA · On-site
$123K - $168K/yr
Experience deploying, administering, and supporting and migrating between SaaS applications and platforms in an enterprise environment * Experience with Google Workspace at an SME/Admin level (ie ...
San Francisco, CA · On-site
$123K - $168K/yr
Experience deploying, administering, and supporting and migrating between SaaS applications and platforms in an enterprise environment * Experience with Google Workspace at an SME/Admin level (ie ...
Seattle, WA · Hybrid
$118K - $163K/yr
Experience deploying, administering, and supporting and migrating between SaaS applications and platforms in an enterprise environment * Experience with Google Workspace at an SME/Admin level (ie ...
Seattle, WA · Hybrid
$118K - $163K/yr
Experience deploying, administering, and supporting and migrating between SaaS applications and platforms in an enterprise environment * Experience with Google Workspace at an SME/Admin level (ie ...
Chicago, IL · On-site
$107K - $147K/yr
Senior SaaS Platform Engineer CapTech is an award-winning consulting firm that collaborates with ... This is not a traditional "support-only" role. You will serve as a technical owner and subject ...
Chicago, IL · On-site
$107K - $147K/yr
Senior SaaS Platform Engineer CapTech is an award-winning consulting firm that collaborates with ... This is not a traditional "support-only" role. You will serve as a technical owner and subject ...
Richmond, VA · On-site
$103K - $142K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on-premises platforms supporting ...
Richmond, VA · On-site
$103K - $142K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on-premises platforms supporting ...
Denver, CO · On-site
$107K - $147K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on-premises platforms supporting ...
Denver, CO · On-site
$107K - $147K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on-premises platforms supporting ...
Charlotte, NC · On-site
$102K - $140K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on-premises platforms supporting ...
Charlotte, NC · On-site
$102K - $140K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on-premises platforms supporting ...
$103K - $142K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select onpremises platforms supporting ...
$103K - $142K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select onpremises platforms supporting ...
$103K - $142K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select onpremises platforms supporting ...
$103K - $142K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select onpremises platforms supporting ...
$105K - $144K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on‑premises platforms ...
Quick apply
$105K - $144K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on‑premises platforms ...
$103K - $142K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select onpremises platforms supporting ...
$103K - $142K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select onpremises platforms supporting ...
$107K - $147K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on‑premises platforms ...
Quick apply
$107K - $147K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on‑premises platforms ...
$103K - $142K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select onpremises platforms supporting ...
$103K - $142K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select onpremises platforms supporting ...
Chicago, IL · On-site
$107K - $147K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on-premises platforms supporting ...
Chicago, IL · On-site
$107K - $147K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on-premises platforms supporting ...
$103K - $142K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select onpremises platforms supporting ...
$103K - $142K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select onpremises platforms supporting ...
$100K - $138K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on‑premises platforms ...
Quick apply
$100K - $138K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on‑premises platforms ...
Philadelphia, PA · On-site
$105K - $144K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on-premises platforms supporting ...
Philadelphia, PA · On-site
$105K - $144K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on-premises platforms supporting ...
Reston, VA · On-site
$108K - $149K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on-premises platforms supporting ...
Reston, VA · On-site
$108K - $149K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on-premises platforms supporting ...
Chicago, IL · On-site
$107K - $147K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on‑premises platforms ...
Quick apply
Chicago, IL · On-site
$107K - $147K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Act as a senior technical owner for a portfolio of SaaS and select on‑premises platforms ...
$25K - $37.6K
14% of jobs
$43.9K is the 25th percentile. Wages below this are outliers.
$37.6K - $50.2K
22% of jobs
$50.2K - $62.8K
9% of jobs
The median wage is $71.8K / yr.
$62.8K - $75.4K
7% of jobs
$75.4K - $88K
12% of jobs
$98.1K is the 75th percentile. Wages above this are outliers.
$88K - $100.5K
14% of jobs
$100.5K - $113.1K
9% of jobs
$113.1K - $125.7K
4% of jobs
$125.7K - $138.3K
3% of jobs
$138.3K - $150.9K
4% of jobs
$150.9K - $163.5K
2% of jobs
$25K
$80.3K
$163.5K
| Aspect | Senior Saas Support | Customer Success Manager |
|---|---|---|
| Primary Focus | Technical support and issue resolution | Customer retention and relationship management |
| Required Skills | Technical knowledge, troubleshooting, product expertise | Communication, relationship building, strategic planning |
| Work Environment | Support teams, technical departments | Account management, client-facing roles |
| Certifications | Technical certifications (e.g., ITIL, product-specific) | Customer success or account management certifications |
While both roles serve SaaS clients, Senior Saas Support primarily handles technical issues and troubleshooting, whereas Customer Success Managers focus on building long-term client relationships and ensuring customer satisfaction. Understanding these differences helps in choosing the right career path or hiring the appropriate role for your organization.
$125K - $165K/yr
Other
Posted 3 days ago
Senior SaaS Engineer (ServiceNow)
Location: Tysons, VA or Rockville, MD (Hybrid)
Job Summary
STAFFXPERT LLC is seeking a Senior SaaS Engineer on behalf of our client in Tysons, VA or Rockville, MD. This hybrid opportunity is ideal for an experienced ServiceNow professional who excels at designing, developing, and supporting enterprise SaaS solutions. The successful candidate will lead platform enhancements, develop scalable integrations, implement automation and AI-driven capabilities, and collaborate with cross-functional teams to deliver high-quality business solutions.
Key Responsibilities
Design, develop, configure, and maintain enterprise ServiceNow solutions using platform best practices.
Translate business requirements into scalable technical solutions and provide architectural guidance.
Configure and customize platform components, including business rules, workflows, Flow Designer, UI policies, client scripts, tables, forms, and security roles.
Develop and support integrations with enterprise applications using REST APIs, IntegrationHub, and related technologies.
Implement AI-powered features and process automation to improve operational efficiency.
Design and maintain dashboards, reports, workspaces, service portals, and data visualizations.
Perform platform administration activities, including upgrades, patching, instance migrations, and ongoing maintenance.
Develop and maintain Automated Test Framework (ATF) scripts and execute regression testing to ensure platform stability.
Troubleshoot production issues, perform root cause analysis, and collaborate with internal teams to resolve incidents.
Create and maintain technical documentation and provide knowledge transfer and user support.
Participate in Agile development processes, change management, and continuous platform improvement initiatives.
Required Qualifications
Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or equivalent practical experience.
4+ years of software development experience, including at least 3 years of hands-on ServiceNow development and administration.
Strong experience with ServiceNow IRM/GRC applications.
Experience delivering multiple end-to-end enterprise ServiceNow implementations.
Hands-on experience building ServiceNow integrations with enterprise applications.
Strong proficiency in JavaScript and working knowledge of REST APIs and integration patterns.
Experience working in Agile/Scrum environments.
Familiarity with AI concepts and enterprise SaaS platforms.
Strong analytical, communication, collaboration, and problem-solving skills.
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) certification.
11+ years of overall IT or software engineering experience.
Hands-on experience developing REST APIs.
Experience implementing AI-powered capabilities within enterprise applications.
Experience supporting enterprise SaaS platforms such as compliance, contract management, or document management solutions.
Experience with Agile collaboration tools such as Jira, Confluence, and Miro.
