Senior Saas Support Jobs (NOW HIRING)

CapTech is an award-winning consulting firm that collaborates with clients to achieve what's possible through the power of technology. At CapTech, we're passionate about the work we do and the results we achieve for our clients. From the outset, our founders shared a collective passion to create a consultancy centered on strong relationships that would stand the test of time. Today we work alongside clients that include Fortune 100 companies, mid-sized enterprises, and government agencies, a list that spans across the country.

The Opportunity: 

CapTech is seeking an experienced SaaS platform engineer to play a senior, hands-on role in the engineering, administration, and evolution of our enterprise application ecosystem. 

This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user experience improvements across the organization. You'll partner closely with IT Operations, InfoSec, and Business teams to design solutions that scale and you'll have the autonomy to influence tooling, architecture, and operational standards. 

If you enjoy deep technical problem-solving, building elegant automation, and improving how modern enterprises actually work, this role offers meaningful scope and visibility. 

What You'll Do: 

• Act as a senior technical owner for a portfolio of SaaS and select onpremises platforms supporting CapTech employees 
• Evaluate, pilot, and implement AI-enabled tools that improve productivity, support, and operational insight 
• Design, implement, and continuously improve application configurations, integrations, and access models 
• Lead automation initiatives (AI Agents, PowerShell, APIs, workflows) to streamline provisioning, access management, audits, and operational processes 
• Serve as a subject matter expert for the Microsoft ecosystem (M365, Entra ID, Power Platform, Intune, Copilot) 
• Design and manage SSO integrations using SAML and OIDC, ensuring secure and consistent access patterns 
• Partner with Security and IT Leadership to enforce leastprivilege access, governance controls, and audit readiness 
• Influence change management practices aligned with ITIL, balancing agility and stability 
• Analyze trends, risks, and usage patterns across platforms to inform roadmap decisions 
• Mentor junior engineers through technical guidance, documentation, and best practices 

Experience & Expertise: 

• 5+ years supporting and administering complex cloud-based SaaS environments in professional or enterprise settings 
• Demonstrated ability to operate as a trusted technical advisor and escalation point 
• Advanced experience administering: Microsoft 365 (including Entra ID, Power Platform, Intune, and Copilot), Azure, AWS, and Google Cloud Platform, GitHub (source control, automation workflows, CI/CD enablement), Atlassian tools (Jira, Confluence), Snowflake (platform administration), Databricks (platform administration) 
• Strong PowerShell scripting skills 
• Comfort working in macOS and Windows CLI environments 
• Deep understanding of identity, authentication, and authorization models 
• Proven ability to gather requirements, author clear documentation, and translate business needs into workable technical solutions 

Mindset & Approach: 

• Customer-focused, but systems-minded-you fix root causes, not just symptoms 
• Comfortable operating with autonomy and accountability 
• Curious about AI, automation, and emerging tools-and pragmatic about applying them responsibly 
• Strong communicator who can engage effectively with both technical and non-technical stakeholders 

We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions.  You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way.  Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we've launched extended benefits to help meet our employees' needs. 

• Learning & Development - Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths 
• Modern Health -A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life's ups and downs
• Carrot Fertility -Inclusive fertility and family-forming coverage for all paths to parenthood - including adoption, surrogacy, fertility treatments, pregnancy, and more - and opportunities for employer-sponsored funds to help pay for care
• Fringe -A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them - ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
• Employee Resource Groups - Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
• Philanthropic Partnerships - Opportunities to engage in partnerships and pro-bono projects that support our communities. 
• 401(k) Matching - Generous matching and no vesting period to help you continue to build financial wellness

CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness - each foundational to our core values.  We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our Diversity, Inclusion and Belonging efforts, click HERE. 

At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.