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Remote Voip Technical Support Jobs (NOW HIRING)

Wildix

Technical Support Engineer - USA, Remote

We are looking for a hands-on, technically capable Technical Support Engineer (VoIP) based in the ... Support remote access configuration and ensure systems are online and monitorable. * Travel ...

Viasat, Inc.

Technical Support Representative

$18.75 - $28.37/hr

Provide support to location staff and end-users who are attempting to use our public Wi-Fi, VoIP or ... Monitor deployed networks and escalate as needed for dispatch when remote troubleshooting indicates ...

CodeForce

VoIP Onboarding Engineer

Architect and configure VoIP systems, IP PBX platforms, SIP trunking, hunt groups, ring strategies ... technical support * Deep expertise in IP PBX systems - 3CX, Asterisk, Cisco UCM, or similar ...

Cyclops

Technical Support Engineer (Remote)

Miami, FL · Remote

As the Technical Support Engineer , you will own the technical support function end-to-end (triage ... Location Remote. USA, Argentina, or Brazil. The role works US business hours (Eastern Time)

Gotham Biotech

Technical Support Advisor

Portland, ME · Remote

$30 - $35/hr

This is a remote position. We are seeking a skilled and detail-oriented Technical Support Specialist to provide expert-level assistance to end users within our enterprise technology environment. This ...

Feedonomics

Technical Support Representative - Remote

$19 - $21/hr

As a Technical Customer Support Representative, you will be responsible for supporting, providing ... REMOTE (Pay Transparency Range - $19.00 - $21.00) The exact salary will be dependent on the ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Technical troubleshooting * Ticket resolution * SaaS support operations * User onboarding & access ...

Booz Allen Hamilton, Inc.

VoIP Engineer SME

Washington, DC · On-site +1

$99K - $225K/yr

Remote Work: No Job Number: R0241517 Location: Washington,DC,US Share job via: Share VoIP Engineer ... Supports the development of new Voice over IP (VoIP) networks and enhancements to production ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we're reshaping how the world's leading ... Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious ...

Franklin Electric

Technical Support Engineer

Technical Support Engineer Department: Engineering Employment Type: Full Time Location ... US - Remote Reporting To: Dave Johnson Description Join Franklin Electric on our mission to empower ...

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Remote Voip Technical Support information

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$14

$26

$44

How much do remote voip technical support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for remote voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote VoIP Technical Support professionals, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist, and why are they important?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

More about Remote Voip Technical Support jobs
What cities are hiring for Remote Voip Technical Support jobs? Cities with the most Remote Voip Technical Support job openings:
What are the most commonly searched types of Voip Technical Support jobs? The most popular types of Voip Technical Support jobs are:
What states have the most Remote Voip Technical Support jobs? States with the most job openings for Remote Voip Technical Support jobs include:
What job categories do people searching Remote Voip Technical Support jobs look for? The top searched job categories for Remote Voip Technical Support jobs are:
Remote Voip Technical Support jobs near you
Infographic showing various Remote Voip Technical Support job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Engineer - VOIP & MSP

Technical Support Engineer - VOIP & MSP

CodeForce

Remote

Full-time

Posted 19 days ago

Job description

Job Title: Technical Support Engineer - VoIP & MSP
Location: Remote Job Type: Full-Time
Job Summary
We are seeking a highly motivated and experienced Technical Support Engineer with hands-on expertise in VoIP systems, Managed Service Provider (MSP) environments, and IT Support. The ideal candidate will be responsible for providing technical support, troubleshooting VoIP and network-related issues, managing client environments, and ensuring excellent customer service.
Key Responsibilities
  • Provide Level 1 & Level 2 technical support to clients via phone, email, and ticketing systems.
  • Troubleshoot and resolve VoIP-related issues including call quality, SIP trunking, PBX systems, and handset configurations.
  • Support and maintain MSP client environments, including workstations, servers, networking equipment, and cloud services.
  • Monitor and respond to alerts generated by RMM and monitoring tools.
  • Diagnose and resolve network connectivity, DNS, DHCP, VPN, firewall, and wireless networking issues.
  • Configure and support VoIP platforms such as 3CX, RingCentral, Vonage, Dialpad, GoTo Connect, or similar solutions.
  • Manage Microsoft 365 environments, including Exchange Online, Teams, OneDrive, and SharePoint.
  • Perform user account administration through Active Directory and Azure Active Directory.
  • Document troubleshooting steps, resolutions, and technical procedures.
  • Escalate complex issues to senior engineers when necessary.
  • Participate in system deployments, migrations, and onboarding projects.
  • Maintain high customer satisfaction through professional communication and timely issue resolution.

Requirements
Required Qualifications
  • 2+ years of experience in Technical Support, Help Desk, MSP, or IT Support roles.
  • Hands-on experience supporting VoIP solutions and SIP-based technologies, including PBX platforms and call quality troubleshooting.
  • Strong understanding of TCP/IP, DNS, DHCP, VPN, and firewall concepts.
  • Experience with Microsoft 365 Administration.
  • Knowledge of Active Directory and Azure Active Directory.
  • Experience using PSA and RMM tools in client-facing support environments, including platforms such as ConnectWise, Datto RMM, NinjaOne, Kaseya, or similar platforms.
  • Experience handling technical support directly with clients by phone, email, and ticket queues.
  • Experience communicating with international clients.
  • Business-fluent verbal and written English communication skills.
  • Availability during US business hours.
Preferred Skills
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience with 3CX, Asterisk, RingCentral, or similar VoIP platforms.
  • Familiarity with VMware, Hyper-V, and virtualization technologies.
  • Experience supporting cloud environments such as Microsoft Azure or AWS.
  • Knowledge of cybersecurity best practices.
  • CompTIA A+, Network+, Microsoft, 3CX, or Cisco certifications are a plus.

Benefits
What We Offer
  • Professional growth opportunities
  • Exposure to international clients and technologies
  • Collaborative and supportive work environment
  • Training and certification support
CodeForce 360 logo

About CodeForce 360

Sourced by ZipRecruiter

CodeForce 360 started its Journey in 2010. For the last 14 years, we have emerged as a leader in technology and professional staffing industry serving fortune enterprises, all major system integrators, leading managed service providers and technology companies.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2010

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