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Remote Voip Technical Support Jobs (NOW HIRING)

Jobgether

Troubleshoot and diagnose VoIP, SIP, DECT, hardware, cloud communication, and IP networking issues ... Fully remote working environment with flexibility and autonomy. * Opportunity to join a ...

Wildix

Technical Support Engineer - USA, Remote

We are looking for a hands-on, technically capable Technical Support Engineer (VoIP) based in the ... Support remote access configuration and ensure systems are online and monitorable. * Travel ...

Viasat, Inc.

Technical Support Representative - Temporary

$18.75 - $28.37/hr

Provide support to location staff and end-users who are attempting to use our public Wi-Fi, VoIP or ... Monitor deployed networks and escalate as needed for dispatch when remote troubleshooting indicates ...

pregis

Technical Support Specialist

Tulsa, OK · Remote

Job Title: Technical Support Specialist Summary of Job The Technical Support Specialist is ... Remote Technical Recovery * * Execute remote troubleshooting using HMI data, alarms, error logs ...

New

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ... Escalate complex technical issues to Level 2 support or engineering teams when necessary * Document ...

Feedonomics

Technical Support Representative - Remote

$19 - $21/hr

As a Technical Customer Support Representative, you will be responsible for supporting, providing ... REMOTE (Pay Transparency Range - $19.00 - $21.00) The exact salary will be dependent on the ...

Vantive

Technical Support Specialist

Deerfield, IL · Remote

$44K/yr

Deliver remote technical support in a clinical setting, guiding end users on the safe and effective use of hardware and software applications. * Accurately document all customer interactions in ...

Pernix Group, Inc.

Technical Support Analyst

Lombard, IL · On-site +1

The ideal candidate is highly responsive, organized, customer-focused, and capable of troubleshooting technical issues while supporting both office-based and remote employees. This individual will ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Technical troubleshooting * Ticket resolution * SaaS support operations * User onboarding & access ...

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support ... This remote position is U.S.-based only (excluding U.S. territories) What You'll Do * Effectively ...

Pernix Group, Inc.

Technical Support Analyst

Lombard, IL · On-site +1

The ideal candidate is highly responsive, organized, customer-focused, and capable of troubleshooting technical issues while supporting both office-based and remote employees. This individual will ...

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All JobsRemote Voip Technical Support Jobs

Remote Voip Technical Support information

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$14

$26

$44

How much do remote voip technical support jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote VoIP Technical Support professionals, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist, and why are they important?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

More about Remote Voip Technical Support jobs
What cities are hiring for Remote Voip Technical Support jobs? Cities with the most Remote Voip Technical Support job openings:
What are the most commonly searched types of Voip Technical Support jobs? The most popular types of Voip Technical Support jobs are:
What states have the most Remote Voip Technical Support jobs? States with the most job openings for Remote Voip Technical Support jobs include:
What job categories do people searching Remote Voip Technical Support jobs look for? The top searched job categories for Remote Voip Technical Support jobs are:
Remote Voip Technical Support jobs near you
Infographic showing various Remote Voip Technical Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Engineer

Jobgether

On-site, Remote

Full-time

PTO

Posted 2 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in Netherlands.

This is an excellent opportunity for a skilled technical support professional to play a key role in maintaining the reliability and performance of advanced communication and retail technology solutions. Working within a fast-growing, international environment, you will take ownership of complex escalated issues, ensuring customers receive timely and effective resolutions. The role combines deep technical troubleshooting with cross-functional collaboration, offering exposure to VoIP, networking, cloud communications, and hardware technologies. You will work closely with support, engineering, and delivery teams while contributing to knowledge sharing and continuous service improvement. This position is ideal for someone who enjoys solving challenging technical problems, supporting mission-critical systems, and making a direct impact on customer success.

Accountabilities
  • Manage and resolve complex 2nd and 3rd line technical support cases for customers and internal stakeholders, ensuring timely and effective issue resolution.
  • Troubleshoot and diagnose VoIP, SIP, DECT, hardware, cloud communication, and IP networking issues across a variety of customer environments.
  • Validate technical configurations and support advanced deployment scenarios, ensuring system stability and optimal performance.
  • Collaborate with engineering, product, and delivery teams to investigate, escalate, and resolve technical issues requiring deeper analysis.
  • Provide technical guidance and support to first-line support teams, helping improve troubleshooting processes and escalation quality.
  • Document root causes, recurring issues, technical procedures, and best practices to strengthen internal knowledge resources.
  • Support deployment activities, technical handovers, and operational readiness initiatives where advanced expertise is required.
  • Communicate effectively with both technical and non-technical stakeholders during incidents, ensuring transparency and clear expectations throughout the resolution process.
  • Contribute to continuous service improvement by identifying trends, recommending solutions, and enhancing support workflows.
Requirements
  • Proven experience in 2nd or 3rd line technical support within VoIP, telecommunications, UCaaS, or related technology environments.
  • Strong hands-on expertise with SIP provisioning, DECT systems, hardware troubleshooting, and communication platforms.
  • Solid understanding of IP networking concepts, including subnets, NAT, firewalls, port forwarding, Power over Ethernet (PoE), and connectivity diagnostics.
  • Experience supporting cloud-based communication solutions or enterprise collaboration technologies.
  • Ability to independently manage complex technical escalations and drive issues through to successful resolution.
  • Strong analytical, troubleshooting, and problem-solving skills with a methodical approach to incident management.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
  • Experience working remotely and collaborating effectively within distributed international teams.
  • Familiarity with monitoring tools, remote access platforms, log analysis, and packet capture tools is advantageous.
  • Experience creating technical documentation, troubleshooting guides, knowledge base articles, or training materials is a plus.
  • Previous exposure to retail technology solutions, managed services environments, or communication platforms is beneficial.
  • Ability to mentor and support junior team members while promoting knowledge sharing and best practices.
Benefits
  • Fully remote working environment with flexibility and autonomy.
  • Opportunity to join a collaborative, high-performing, and supportive international team.
  • Exposure to innovative communication technologies, AI-powered solutions, and global-scale projects.
  • Career development support, including professional certifications and industry conference participation.
  • Modern equipment and high-quality tools to support productivity and success.
  • Generous paid time off to promote work-life balance and personal wellbeing.
  • Diverse and inclusive workplace culture with colleagues from multiple countries and backgrounds.
  • Opportunity to contribute to the growth of innovative technology solutions used by businesses worldwide.
  • Stable and established business environment with long-term growth opportunities.
  • Additional country-specific benefits available depending on location.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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