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Remote Voip Technical Support Jobs (NOW HIRING)

Symbotic

Technical Support Engineer

OR · Remote

The Technical Support Engineeris responsible forexecuting structured technical troubleshooting and ... Experience withsupporting systems remotely by connecting to various system types via Remote Desktop ...

Nox Medical

Technical Support Specialist

$70K - $80K/yr

This is a remote position. Work schedule would be Wednesday 10pm ET - Sunday 8am ET. What you'll do * Providing global service and technical support in person, over the phone and/or through email to ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Tractian

Technical Support Engineer

Atlanta, GA · Remote

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Vultr

Supervisor, Technical Support

... 500 stipend for remote office setup in first year + $400 each following year * Internet ... As a Supervisor, Technical Support, you'll work closely with customers, system administrators, and ...

StarRez

Technical Support Representative

$22.15 - $24.04/hr

Remote (US) * Travel: Less than 5% (The percentage of travel is an estimation and could vary based ... Deliver exceptional customer support and technical issue resolution via phone, email, and chat

StarRez

Technical Support Representative

OR · On-site +1

Remote (US) * Travel: Less than 5% (The percentage of travel is an estimation and could vary based ... Deliver exceptional customer support and technical issue resolution via phone, email, and chat

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All JobsVoip Technical Support JobsRemote Voip Technical Support Jobs

Remote Voip Technical Support information

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$14

$26

$44

How much do remote voip technical support jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for remote voip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote VoIP Technical Support professionals, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist, and why are they important?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

More about Remote Voip Technical Support jobs
What cities are hiring for Remote Voip Technical Support jobs? Cities with the most Remote Voip Technical Support job openings:
What are the most commonly searched types of Voip Technical Support jobs? The most popular types of Voip Technical Support jobs are:
What states have the most Remote Voip Technical Support jobs? States with the most job openings for Remote Voip Technical Support jobs include:
What job categories do people searching Remote Voip Technical Support jobs look for? The top searched job categories for Remote Voip Technical Support jobs are:
Remote Voip Technical Support jobs near you
Infographic showing various Remote Voip Technical Support job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 40% Physical, 3% Hybrid, and 57% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Engineer

Technical Support Engineer

Symbotic

OR • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 hours ago

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

Symboticis seeking a Technical Support Engineer to play a hands-on role in ensuring the successful operation ofSymboticsystems at client sites. This role supports system stand-up, stabilization, and ongoing operations, serving as a key technical partner to both internal teams andcustomerstakeholders. The Technical Support Engineeris responsible forexecuting structured technical troubleshooting and supporting complex escalations during high-impact operational events. The ideal candidate thrives in a fast-paced, solutions-oriented environment and brings strong technical problem-solving skills paired with a customer-first mindset.

Shift Schedules(24/7 Support)

  • Weekday Night: Monday-Thursday, 8:00 p.m. - 6:00 a.m. EST

  • Weekend Day: Friday-Monday, 6:00 a.m. - 4:00 p.m. EST

  • Weekend Mid: Friday-Monday, 12:00 p.m. - 10:00 p.m. EST

  • Weekend Night Friday-Monday, 8:00 p.m. - 6:00 a.m. EST

What we do

The Technical Support Team is part ofSymbotic'sService Operations Organization andis responsible forthe successful stand-up, performance, and continuous operation ofSymboticsystems inside customer sites. Our team supports all production-impacting aspects of the systemincluding controls, electrical, software, networking, and infrastructureand serves as the primary escalation point for real-time system issues. Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical Support deliverstimelytroubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational excellence. Through rapid response and strong technical ownership, we strengthen customer relationships and keep automated operations running at peak performance.

Whatyou'lldo

  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.

  • Manage incoming help requests from end users through a variety of avenuessuch as:telephone, email, Microsoft Teams as well as Cases via Online CRM.

  • Be a lead in the diagnostic of utilities to aid in troubleshooting.

  • Access software updates, drivers, knowledge bases, andfrequentlyaskedquestionsresources on the Internet to aid in problem resolution.

  • Identifyappropriate softwareand hardware used and supported by the organization.

  • Perform and lead hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

  • Test fixes to ensureproblemhas been adequately resolved.

  • Lead post-resolution follow-ups tohelprequests.

  • Develop help sheets and knowledge base articles for end users.

  • Perform ongoing activities such as backups,OSand application patching, executing various maintenance scripts, andmonitoringthe site IT infrastructure.

  • Willing to provide on-call support coverage for customers.

Whatyou'llneed

  • Bachelor's degree in Controls Engineering ora directly relatedfield.

  • Minimum of3 yearexperience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.

  • Experience with VMWare or other server/desktop virtualization platforms and management.

  • Ability to troubleshoot VMs at an advanced level using VCenter and other tools.

  • Strong ability to multi-task and prioritizeaction;and effective troubleshooting problem solving skills.

  • Experience with Server and Storage Array hardware.

  • Mastery of Active Directory.

  • Advanced Knowledge of command line and environment variables. (Linux++).

  • Experience withsupporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.

  • Advanced Knowledge of VMWare or other server/desktop virtualization platforms and management.

  • Advanced Knowledge of troubleshooting TCP/IP based networks,protocolsand familiarity with electrical schematics.

BeneficialQualifications

  • Controlsdesign experience including GUI/HMI development.

  • Experience with motion control, servo tuning, VFDs, and PLCs (Allen Bradley ControlLogix preferred).

  • Familiarity with electrical schematics and hardware-level diagnostics.

  • Experience with SQL and the ability to create ormodifyscripts.

  • Experience with packet sniffers, network probes, and command-line debugging tools.

  • Knowledge of scripting languages and data log analysis.

Our Environment

  • Ability to travelupto15%after the training period (Senior roles may require up to15% ongoing travel).

  • Mustpossessa valid driver's license and be able to travel to customer sites via car or air.

  • Employeemustmaintaina personal credit card and manage expenses for bi-weekly reimbursement.

#LI-JP1

#LI-Remote

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visitwww.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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