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Remote Voip Technical Support Jobs in Boston, MA

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

ABB

VFD Technical Support Specialist

Burlington, MA · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...

Newfire Global Partners

Senior Technical Writer

Boston, MA · On-site +1

$90K - $110K/yr

Erinn Gerry Compensation: $90,000 - $110,000 / year Description Care Lumen | Remote (US Only ... As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ...

Newfire Global Partners

Senior Technical Writer

Boston, MA · Remote

$90K - $110K/yr

Care Lumen | Remote (US Only) Employment Type: Full-time Employee Salary Range: $90000 to $110000 ... As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ...

Owens Corning

Field Technical Specialist

Boston, MA · Remote

As a Field Technical Specialist , you will serve as a key field-based technical resource supporting ... Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ...

BCS365

Systems Engineer, Infrastructure II

Rockland, MA · On-site +1

$106K - $125K/yr

Remote Compensation: $106,000 - $125,000 / year Description The Systems Engineer, Infrastructure II ... VoIP infrastructure. Provides high-level technical support for data and voice network systems ...

Eliassen Group

Service Team Specialist

Boston, MA · Remote

$35 - $40/hr

Experience Requirements: * 3+ years of experience providing technical support to customers ... Technology skills including proficiency with Windows and Mac OS, MS Office, VoIP phones, Google ...

Prosegur

iSOC Technical Operations Manager

Lowell, MA · Remote

Support the transition of new clients into ongoing iSOC operations. Technical Operations & Systems ... Experience in electronic security, SOC, remote video monitoring, or integrated security technology.

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Remote Voip Technical Support information

See Boston, MA salary details

$15

$28

$48

How much do remote voip technical support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote voip technical support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What are the most commonly searched types of Voip Technical Support jobs in Boston, MA?

The most popular types of Voip Technical Support jobs in Boston, MA are:

What are popular job titles related to Remote Voip Technical Support jobs in Boston, MA?

For Remote Voip Technical Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Voip Technical Support jobs in Boston, MA look for?

The top searched job categories for Remote Voip Technical Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Voip Technical Support jobs?

Cities near Boston, MA with the most Remote Voip Technical Support job openings:

Remote Voip Technical Support jobs near you
Infographic showing various Remote Voip Technical Support job openings in Boston, MA as of August 2026, with employment types broken down into 75% Full Time, and 25% Nights. Highlights an 100% Remote job distribution, with an average salary of $58,860 per year, or $28.3 per hour.

Technical Support Engineer

10Beauty

Burlington, MA • Remote

Full-time

Posted 13 days ago

Job description

Introduction:

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday-Sunday schedule on retail hours

Apply