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Entry Level It Support Engineer Jobs in Boston, MA

iRobot

IT Support Engineer

Bedford, MA · On-site

$64K - $91K/yr

Salary Range: $64,000.00 - $91,500.00 Introduction iRobot is looking for an IT Support Engineer who can work in a fast-paced, service-oriented organization. You will be part of a team focused on user ...

iRobot

IT Support Engineer

Bedford, MA

$64K - $91K/yr

Salary Range: $64,000.00 - $91,500.00 Introduction iRobot is looking for an IT Support Engineer who can work in a fast-paced, service-oriented organization. You will be part of a team focused on user ...

Applause

IT Support Engineer I

Framingham, MA · On-site

$55K - $65K/yr

Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and ...

Applause

IT Support Engineer I

Framingham, MA

$55K - $65K/yr

Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and ...

Double E Group

IT Support Specialist

West Bridgewater, MA · On-site

$55K - $70K/yr

If you're excited by real world engineering, hands on problem solving, and the chance to help shape ... About the role Double E Group is seeking a motivated and customer-focused IT Support Specialist to ...

Double E Company

IT Support Specialist

West Bridgewater, MA · On-site

$50K - $70K/yr

If you're excited by real world engineering, hands on problem solving, and the chance to help shape ... About the role Double E Group is seeking a motivated and customer-focused IT Support Specialist to ...

Emerson Hospital

IT Support Specialist

Concord, MA · On-site

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information ...

Homans Associates

IT Support Specialist

Wilmington, MA · On-site

$22 - $26/hr

IT Support Specialist Location: Wilmington Branch | Schedule: Onsite Monday-Friday 7 am - 4:30 pm | Compensation: $22.00-$26.00/hour Position Overview Homans Associates (HA) is a subsidiary of the ...

Emerson Hospital

IT Support Specialist

Concord, MA

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information ...

Ametek

IT Support Intern

Peabody, MA

$16.75 - $22.25/hr

... entry-level technical and administrative tasks. This internship is designed to provide hands-on ... Computer Engineering, or a related field. * Basic understanding of computer hardware, operating ...

Inari

IT Support Analyst

Cambridge, MA · On-site

As an IT Support Analyst, youwillplay a key rolein keeping our end user systems running smoothly across the company.You willtake on a wide range of responsibilities, from troubleshooting technical ...

M&H Consulting, LLC

Be Seen First

Entry Level IT Field Technician

Boston, MA · On-site

$50K - $52K/yr

M&H Consulting LLC, an IT consulting firm in Massachusetts, is looking to fill a position for a ... Prepares users by designing and conducting training programs; providing references and support.

Inari

IT Support Analyst

Cambridge, MA · On-site

As an IT Support Analyst, you will play a key role in keeping our end user systems running smoothly across the company. You will take on a wide range of responsibilities, from troubleshooting ...

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All JobsIt Support Engineer JobsEntry Level It Support Engineer JobsEntry Level It Support Engineer Jobs in Boston, MA

Entry Level It Support Engineer information

See Boston, MA salary details

$18

$43

$73

How much do entry level it support engineer jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for entry level it support engineer in Boston, MA is $43.31, according to ZipRecruiter salary data. Most workers in this role earn between $32.12 and $50.67 per hour, depending on experience, location, and employer.

What is an entry level IT support engineer?

Entry Level IT Support Engineers are professionals who provide technical assistance and support to users experiencing computer, software, or network issues. They typically troubleshoot problems, install and configure hardware and software, and help maintain IT systems for organizations. These roles are usually suited for individuals at the beginning of their IT careers and often serve as a stepping stone to more advanced positions in information technology. Good communication skills, a basic understanding of IT systems, and a willingness to learn are important for success in this role.

What are some common challenges faced by entry level IT support engineers, and how can they overcome them?

Entry level IT Support Engineers often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support tickets, and communicating effectively with non-technical users. To overcome these, it's helpful to develop strong problem-solving skills, seek guidance from experienced team members, and continually expand your technical knowledge through training and hands-on experience. Building good communication skills is also key, as you'll regularly translate technical information for end users and collaborate with colleagues across departments.

Is an Entry Level IT Support Engineer support a good entry-level job?

An Entry Level IT Support Engineer role is considered a good entry-level job for those interested in IT, as it provides foundational experience in troubleshooting, hardware, software, and network issues. It often requires basic certifications like CompTIA A+ and offers opportunities to develop technical skills and advance in IT careers.

What is the difference between Entry Level IT Support Engineer vs Help Desk Technician?

AspectEntry Level IT Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (commonly required)
Work EnvironmentOn-site and remote technical support, troubleshooting hardware/software issuesHelp desk, customer support, remote troubleshooting
Employer & Industry UsageIT departments across various industries, tech companies, corporate environmentsCustomer service centers, IT support firms, corporate help desks

Entry Level IT Support Engineers and Help Desk Technicians both provide technical support, often requiring similar certifications like CompTIA A+. While Help Desk Technicians primarily handle customer inquiries and remote troubleshooting, Entry Level IT Support Engineers may have broader responsibilities including hardware setup, network support, and on-site troubleshooting. Both roles are essential entry points into IT careers, with overlapping skills but different focus areas.

What are the key skills and qualifications needed to thrive as an entry level IT support engineer?

To thrive as an Entry Level IT Support Engineer, you need foundational knowledge of computer hardware, operating systems, networking basics, and often a relevant degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication skills, patience, and a customer-focused attitude are vital soft skills that help in resolving user issues effectively. These skills and qualities are crucial for quickly diagnosing problems, providing reliable technical support, and ensuring user satisfaction in a fast-paced IT environment.
What are popular job titles related to Entry Level It Support Engineer jobs in Boston, MA? For Entry Level It Support Engineer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support Engineer jobs in Boston, MA look for? The top searched job categories for Entry Level It Support Engineer jobs in Boston, MA are:
Entry Level It Support Engineer jobs near you

IT Support Engineer

iRobot

Bedford, MA • On-site

$64K - $91K/yr

Full-time

Posted 6 days ago

Job description

Salary Range: $64,000.00 - $91,500.00
Introduction
iRobot is looking for an IT Support Engineer who can work in a fast-paced, service-oriented organization. You will be part of a team focused on user account management, application management and operations support for our end users globally. The engineer will provide technical support for endpoints
including, but not limited to, Windows, Mac and Linux computers, devices running Android, iOS, and additional devices such as printers, projectors, conference room AV hardware and much more.
You will represent the end-user computing environment requiring broad knowledge of operating systems, browser configurations, applications and user account management and requiring excellent collaboration and partnering capabilities. Experience centrally managing PCs and other devices in an
enterprise environment is strongly desired. Strong knowledge of Windows is required. Knowledge and demonstrated experience working with Windows, MacOS, Ubuntu, M365 or Entra, powershell, Remote Monitoring and Management tools, IT security principals and ITIL knowledge are preferred. Understanding of APIs and working with team members globally are a plus.
This is a "hands-on" Engineer who enjoys troubleshooting, planning and creating optimizations to improve device reliability and team performance and has a strong commitment to the customer service aspect of IT Service Management.
We seek forward-thinking team members who are passionate about delivering quality products and services and enjoy working closely with business partners on both strategic and tactical challenges. Candidate should have excellent verbal and written communication skills, and be able to work independently as a self-starter, utilize good time management skills, and function well within a diverse team.
Duties
  • Support, maintain and update iRobot's standard desktop infrastructure and future planning needs of the company's Mac, Windows, and Linux endpoints.
  • Responsible for assisting with monitoring the performance of the company's desktop infrastructure.
  • Lifecycle management of hardware, assisting iRobot staff with new hardware for replacements.
  • User education including on-boarding and offboarding new iRobot organizational team members.
  • Seeking improvements to raise the quality and efficiency of service provided to all employees.
  • Develop and review internal team technical documentation.
  • Tier 2 enterprise support for resolving technical and functional issues, performing root cause analysis and develop proposals to prevent similar issues from occurring.
  • Assisting and providing backup to the senior IT team members and helpdesk for tier 1 support.
  • Develop new projects, formulate workflows, and drive automation to improve end user experience.
  • User account management.
  • Adhere to industry security standards when performing any tasks
  • Management may, at its discretion, assign or reassign responsibilities to this job at any time

Requirements/Qualifications
  • BS/BA degree in Business, Science, Engineering, Computer Science or other related field or relevant certifications and 4 years of equivalent industry experience.
  • Demonstrated hands-on experience (Windows, Mac, and Linux) including both hardware and software.
  • Experience using mobile management tools (Intune, SCCM, JAMF, Ninja One, etc.)
  • Good knowledge of SaaS applications, including, but not limited to Okta, Microsoft 365, Slack, Zoom, Adobe CC, AWS, Jira, Confluence and license management.
  • Familiarity with IT service management tools (ServiceNow, Jira Service Management, etc.) and document management tools such as Confluence or other documentation/wikis platforms.
  • Experience with desktop security initiatives.
  • Experience providing Tier 1 / 2 support and assisting with Tier 3 support.
  • Have a passion for automation, procedures, and documentation.
  • PowerShell, Bash, Python or other scripting skills.
  • A deep problem solver; able to think on your own and develop quick, sound solutions to complex problems while demonstrating a sense of urgency.
  • Enthusiastic, organized, and adaptable; a quick learner, who can adopt new technology with ease.
  • Good interpersonal and communication skills and the ability to integrate seamlessly with other IT professionals.
  • Strong communication skills, both verbal and written.
  • Must be able to work creatively, calmly, flexibly and under tight deadlines to respond quickly and positively to shifting/multiple demands and opportunities.
  • Excellent prioritization skills and an ability to make decisions quickly.
  • Success in team environments, demonstrating shared responsibility and accountability with other team members.
  • Strong customer service skills and work ethic.
  • Punctuality, dependability, and attention to detail.
  • Professional appearance and presentation.
  • Calm, courteous, and friendly demeanor.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.

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