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Entry Level It Support Engineer Jobs in Boston, MA

Thehumanoid

IT Office Support Engineer

Boston, MA · On-site

$80 - $100/hr

As an IT Office Support Engineer, you will be the primary IT presence in Boston, ensuring a fast ... Manage IT hardware procurement requests, coordinating with vendors and internal stakeholders to ...

Humanoid

IT Office Support Engineer

Boston, MA · On-site

As an IT Office Support Engineer, you will be the primary IT presence in Boston, ensuring a fast ... Manage IT hardware procurement requests, coordinating with vendors and internal stakeholders to ...

Humanoid

IT Office Support Engineer

Boston, MA · On-site

$80 - $100/hr

As an IT Office Support Engineer, you will be the primary IT presence in Boston, ensuring a fast ... Manage IT hardware procurement requests, coordinating with vendors and internal stakeholders to ...

Generate Biomedicines

IT Engineer II

Somerville, MA

We are seeking a motivated IT Support Engineer to provide hands-on end user and platform support in a highly adaptive, rapidly evolving environment at Generate Biomedicines. As an integral member of ...

Generate Biomedicines

IT Engineer II

Somerville, MA · On-site

We are seeking a motivated IT Support Engineer to provide hands-on end user and platform support in a highly adaptive, rapidly evolving environment at Generate Biomedicines. As an integral member of ...

TEKsystems

Lab IT Support

Framingham, MA

$35 - $45/hr

Requirements Management and onsite Validation/Compliance support IT Consulting Customer Liaison ... service engineers and external vendors Provide technical subject matter expertise for new system ...

TEKsystems

Lab IT Support

Framingham, MA · On-site

$35 - $45/hr

Requirements Management and onsite Validation/Compliance support IT Consulting Customer Liaison ... service engineers and external vendors Provide technical subject matter expertise for new system ...

Scriptwellrx

Infrastructure Support Engineer

Boston, MA · On-site

$80 - $100/hr

Infrastructure Support Engineer Location: Boston, MA area (Hybrid -- must be within driving range ... IT / Infrastructure Reports to: Infrastructure Engineer About the Role We're a small ...

HealthDrive

IT Support Specialist II

Framingham, MA · On-site

$60 - $80/hr

About the Position The IT Support Specialist II is a senior individual contributor onHealthDrive ... Work with infrastructure engineering, the Security function, applicationengineeringand the Primary ...

Harvard University

IT Support Associate II

Boston, MA · On-site

$24 - $28/hr

Provides issue resolution to clients wherever possible and escalates to IT Engineering groups or ... Support focus includes, but is not limited to, specialized software and hardware troubleshooting ...

Harvard University

IT Support Associate II

Boston, MA · On-site

$55/hr

Provides issue resolution to clients wherever possible and escalates to IT Engineering groups or ... Support focus includes, but is not limited to, specialized software and hardware troubleshooting ...

AVI-SPL

Client IT Support Technician

Boston, MA · On-site

$22 - $30.25/hr

... in Information Technology, Computer Science, or related field, or equivalent combination of education and experience • 1+ years of experience in technical support, customer service, or related ...

Cox Engineering

IT Specialist I

Randolph, MA · On-site

$55K - $65K/yr

IT Specialist I - Help Desk Support Department Information Technology Reports To Helpdesk / Support ... This is an onsite, entry-level role reporting to the Helpdesk/Support Supervisor and is well suited ...

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All JobsIt Support Engineer JobsEntry Level It Support Engineer JobsEntry Level It Support Engineer Jobs in Boston, MA

Entry Level It Support Engineer information

See Boston, MA salary details

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How much do entry level it support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for entry level it support engineer in Boston, MA is $43.31, according to ZipRecruiter salary data. Most workers in this role earn between $32.12 and $50.67 per hour, depending on experience, location, and employer.

What is an entry level IT support engineer?

Entry Level IT Support Engineers are professionals who provide technical assistance and support to users experiencing computer, software, or network issues. They typically troubleshoot problems, install and configure hardware and software, and help maintain IT systems for organizations. These roles are usually suited for individuals at the beginning of their IT careers and often serve as a stepping stone to more advanced positions in information technology. Good communication skills, a basic understanding of IT systems, and a willingness to learn are important for success in this role.

What are the key skills and qualifications needed to thrive as an entry level IT support engineer?

To thrive as an Entry Level IT Support Engineer, you need foundational knowledge of computer hardware, operating systems, networking basics, and often a relevant degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication skills, patience, and a customer-focused attitude are vital soft skills that help in resolving user issues effectively. These skills and qualities are crucial for quickly diagnosing problems, providing reliable technical support, and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by entry level IT support engineers, and how can they overcome them?

Entry level IT Support Engineers often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support tickets, and communicating effectively with non-technical users. To overcome these, it's helpful to develop strong problem-solving skills, seek guidance from experienced team members, and continually expand your technical knowledge through training and hands-on experience. Building good communication skills is also key, as you'll regularly translate technical information for end users and collaborate with colleagues across departments.

What is the difference between Entry Level IT Support Engineer vs Help Desk Technician?

AspectEntry Level IT Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (commonly required)
Work EnvironmentOn-site and remote technical support, troubleshooting hardware/software issuesHelp desk, customer support, remote troubleshooting
Employer & Industry UsageIT departments across various industries, tech companies, corporate environmentsCustomer service centers, IT support firms, corporate help desks

Entry Level IT Support Engineers and Help Desk Technicians both provide technical support, often requiring similar certifications like CompTIA A+. While Help Desk Technicians primarily handle customer inquiries and remote troubleshooting, Entry Level IT Support Engineers may have broader responsibilities including hardware setup, network support, and on-site troubleshooting. Both roles are essential entry points into IT careers, with overlapping skills but different focus areas.

What are popular job titles related to Entry Level It Support Engineer jobs in Boston, MA?

For Entry Level It Support Engineer jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support Engineer jobs in Boston, MA look for?

The top searched job categories for Entry Level It Support Engineer jobs in Boston, MA are:

Entry Level It Support Engineer jobs near you

IT Support Technician

Cambridge, MA • On-site

Tata Consultancy Service Limited
See more jobs at Tata Consultancy Service Limitedexternal

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Must Have Technical/Functional Skills
• Strong knowledge of desktop/laptop hardware
• Very strong hands-on experience (H/W and S/W)
• Good knowledge of Win 10, Win 7 & MS Office
• Knowledge of Mac OS
• Application / software installation and trouble shooting
• Knowledge / exposure on ticketing tools (Service Now)
• Strong Troubleshooting Skills
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.
• Working knowledge of supporting computer peripherals, like printers, scanners etc.
• Strong hands-on experience (H/W and S/W)
• Hardware, operating system & software knowledge
Roles & Responsibilities
• Provides second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details as per process
• Communicate with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Complies with Health Safety Environment (HSE) and IT policies
• Liaise with clients, IT support groups and 3rd party providers when necessary
• Performs staging of PCs
• Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and/or VIP requests
• Centralized hardware and Spare part stocking and inventory managementSurplus equipment management
• Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
• Asset disposal services
• Hardware vendor coordination for Break fix
• Imaging & provisioning of devices. Setup and build workstations
• Update AMDB including hardware and software
• PC and other devices - logistics management
Salary Range: $65,000 -$70,000 year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Healt h, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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