ZipRecruiter

Log In

2

Entry Level It Support Jobs in Boston, MA (NOW HIRING)

TTE Staffing

IT Tech Support Specialist

Boston, MA · On-site

Join a Growing IT Team Contract to hire We're looking for a strong IT Technical Support I or an entry level IT Support II professional who enjoys solving technical problems, helping users, and making ...

New

MIT Human Resources

IT Support Specialist

Cambridge, MA · On-site

INFORMATION TECHNOLOGY (IT) SUPPORT SPECIALIST , Laboratory for Nuclear Science , provides direct desktop and end-user technology support for the two LNS facilities in Cambridge and Middleton and is ...

Ametek

IT Support Intern

Peabody, MA

$16.75 - $22.25/hr

... performs entry-level technical and administrative tasks. This internship is designed to provide hands-on experience in enterprise IT support, infrastructure operations, customer service ...

Ametek

IT Support Intern

Peabody, MA · On-site

$16.75 - $22.25/hr

... performs entry-level technical and administrative tasks. This internship is designed to provide hands-on experience in enterprise IT support, infrastructure operations, customer service ...

Revel Staffing

IT Support Supervisor

Boston, MA · On-site

$60 - $80/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands‑on ...

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Ironhorse Funding LLC.

IT Support Specialist

Beverly, MA · On-site

$60 - $80/hr

We have an immediate need for a IT Specialist to join our team located in Beverly, MA. You will support the titling needs for the organization for Motorcycle, Powersports, RV and Marine assets. This ...

Ironhorse Funding LLC

IT Support Specialist

Middleton, MA · On-site

$26 - $37/hr

We have an immediate need for IT Specialist to join our team located in Beverly, MA. You will support the IT needs for the organization for Motorcycle, Powersports, RV and Marine assets. This role is ...

Nadia Care

IT Support Specialist

Boston, MA · Remote

We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day IT support, user lifecycle management (onboarding/offboarding), and identity & access management (IAM ...

Nadia Care

IT Support Specialist

Boston, MA · On-site

We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day IT support, user lifecycle management (onboarding/offboarding), and identity & access management (IAM ...

KabaFusion

IT Support Specialist II

Lexington, MA · On-site

$30.72 - $37.88/hr

The IT Support Specialist Level II is a role that combines technical expertise with leadership and problem-solving skills. They are responsible for providing more advanced technical support ...

Silicon Labs Careers

IT Support Specialist I

Boston, MA · On-site

$80 - $100/hr

IT Support Specialist IBoston, MAMeet the TeamOur IT Service Team is a reliable group of professionals dedicated to providing top-notch technical support. This team handles a variety of tasks, from ...

Silicon Labs

IT Support Specialist I

Boston, MA · On-site

$59K - $109K/yr

Learn more at www.silabs.com. IT Support Specialist I Boston, MA Meet the Team Our IT Service Team is a reliable group of professionals dedicated to providing top-notch technical support. This team ...

Silabs

IT Support Specialist I

Boston, MA · On-site

$59K - $109K/yr

Learn more atwww.silabs.com. IT Support Specialist I Boston, MA Meet the Team Our IT Service Team is a reliable group of professionals dedicated to providing top-notch technical support. This team ...

next page

Showing results 1-20

All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Boston, MA

Entry Level It Support information

See Boston, MA salary details

$12

$20

$28

How much do entry level it support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level it support in Boston, MA is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.21 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Boston, MA?

The most popular types of It Support jobs in Boston, MA are:

What are popular job titles related to Entry Level It Support jobs in Boston, MA?

For Entry Level It Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support jobs in Boston, MA look for?

The top searched job categories for Entry Level It Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Entry Level It Support jobs?

Cities near Boston, MA with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,010 per year, or $20.2 per hour.

IT Tech Support Specialist

TTE Staffing

Boston, MA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Join a Growing IT Team


Contract to hire


We're looking for a strong IT Technical Support I or an entry level IT Support II professional who enjoys solving technical problems, helping users, and making technology work smoothly. In this role, you'll provide hands-on support across hardware, software, networks, and business systems while working with a collaborative and knowledgeable IT team.

This is a great opportunity for someone with Help Desk experience who is ready to take on more complex technical challenges and grow their career.


What You'll Do

  • Provide Tier 1 and Tier 2 technical support via phone, email, walk-up support, and web-based requests
  • Troubleshoot and resolve hardware, software, network, and application issues
  • Manage incidents and service requests while meeting service level expectations
  • Document support activities and maintain accurate ticket records
  • Escalate critical issues and coordinate with appropriate teams when needed
  • Work closely with employees across the organization to resolve technical challenges
  • Perform preventative maintenance on devices such as printers and scanners
  • Identify opportunities to improve support processes and user experience

Additional Responsibilities

  • Investigate and resolve more complex technical issues involving systems, networks, and custom applications
  • Conduct root cause analysis and recommend long-term solutions
  • Mentor junior support team members and share technical knowledge
  • Assist with IT projects, system upgrades, and technology rollouts
  • Create and maintain technical documentation, knowledge base articles, and user guides
  • Support higher-level infrastructure troubleshooting efforts

What We're Looking For

  • 2+ years of Help Desk, Technical Support, or IT Support experience
  • Education or training in Information Technology, Networking, or a related field
  • Strong troubleshooting and problem-solving skills
  • Ability to prioritize multiple tasks and work independently
  • Strong communication and customer service skills
  • Eagerness to learn new technologies and expand technical knowledge

Preferred Qualifications

  • CompTIA A+ and/or Network+ certification
  • Experience with:
  • Active Directory
  • DNS and DHCP
  • LAN/WAN networking
  • Experience using ticketing systems such as ConnectWise, Jira, or Zendesk
  • Experience with RMM tools including ManageEngine RMM, Intune, or ConnectWise RMM

Apply