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Entry Level It Support Jobs in Springfield, MA (NOW HIRING)

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Monday - Friday 9a-5p We're hiring an IT Help Desk Technician to join our support team. This is an entry-level position and a real opportunity to build a career in IT at an organization that invests ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Monday - Friday 9a-5p We're hiring an IT Help Desk Technician to join our support team. This is an entry-level position and a real opportunity to build a career in IT at an organization that invests ...

ServiceNet

IT Projects Engineer

Northampton, MA · On-site

$56K - $60K/yr

Prepare receiving teams for handoff so support staff know exactly what was built and how to support it * Independently lead smaller, well-scoped site projects from kickoff to close when assigned ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Springfield, MA

Entry Level It Support information

See Springfield, MA salary details

$11

$18

$26

How much do entry level it support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level it support in Springfield, MA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What are the most commonly searched types of It Support jobs in Springfield, MA? The most popular types of It Support jobs in Springfield, MA are:
What are popular job titles related to Entry Level It Support jobs in Springfield, MA? For Entry Level It Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support jobs in Springfield, MA look for? The top searched job categories for Entry Level It Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Entry Level It Support jobs? Cities near Springfield, MA with the most Entry Level It Support job openings:
Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Springfield, MA as of August 2026, with employment types broken down into 75% Full Time, 20% Part Time, and 5% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $38,536 per year, or $18.5 per hour.

Information Technology Support Specialist

Town of Simsbury, CT

Simsbury, CT • On-site

$37.59 - $44.93/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Salary: $37.59 - $44.93 Hourly
Location : Town Hall - Simsbury, CT
Job Type: Full-Time (40 hours/week)
Job Number: 260624
Department: Information Technology
Opening Date: 06/24/2026
Summary
POSITION DESCRIPTION:The position is a Technical Support position responsible for maintaining and supporting various technologies of all departments within the Town of Simsbury and affiliated entities. Duties include but are not limited to: desktop support of hardware and software; configuration and maintenance of network devices (wired and wireless) and their functionality within each department for optimum effectiveness; network routing and troubleshooting; website development and maintenance; and general office equipment support. Position receives direction from and reports to the IT Director, or other staff member as assigned.
Position Description and Job Functions
ESSENTIAL FUNCTIONS:
  • Supporting law enforcement and dispatch operations technology, including technology and communications in Police Department vehicles.
  • Assembling, installing, configuring, inventorying, maintaining, diagnosing, and correcting encountered issues within the Town's IT infrastructure, desktops, laptops, etc.
  • Prioritizing helpdesk requests and troubleshooting problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems; makes repairs and corrections where required.
  • Assisting with maintenance of cloud-based applications and their security protocols
  • Adhering to applicable laws and guidelines pertaining to data privacy, storage and disclosure.
  • Assisting in the instruction of Town staff in the use of standard business and administrative software, such as but not limited to email services, word processing, spreadsheets and database management; provides instruction or written documentation where required.
  • Maintaining clear and concise records of help desk/work order activities.
  • Developing and maintaining the Town's web site, and its affiliates websites, such as design and content.
  • Responds to emergency or on-call work needs as scheduled, which may include nights, weekends and holidays.
  • Assisting with developing a flexible and anticipatory organization which will provide cost-effective and customer-friendly delivery of quality services to town departments. Assisting in developing and utilizing the potential of each employee to successfully find new technology methods to deliver both the short and long-term needs of Simsbury consistent with the Town's goals and objectives.

Knowledge, Skills and Abilities
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
  • Operational knowledge of Microsoft's software platform of servers and desktops, including 365 environments. Also, experiences with MUNIS financial applications, VMware and Barracuda security platform.
  • Working knowledge of Active Directory services, Group Policies, and file storage.
  • Ability to operate light manual and automated tools, including but not limited to drills, wire cutters, cable splicers, etc.
  • Knowledge and ability to analyze problems and to develop and implement programs and activities to address these problems
  • Thorough knowledge of website platforms. Ability to use graphic design software for creating images and content for the Town's website.
  • Working knowledge of computer hardware, software and peripherals such as printer, scanners, copiers, servers, monitors, cabling, plotters and general office equipment.
  • Ability to diagnose and troubleshoot advanced networking, software and security related computer issues with users, vendors and regulatory agencies quickly and under stressful situations.
  • Knowledge of wiring of telephony and network communication designs.
  • Ability to maintain confidentiality.
  • Ability to effectively communicate with internal and external stakeholders; ability to listen to others. Ability to speak effectively before employees of the Town, and to understand and communicate with nontechnical users.
  • Ability to maintain composure and professionalism during stressful and everyday circumstances.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
  • Knowledge of in-vehicle systems including mobile terminals, cellular modems, video systems and other related equipment.

REQUIRED PHYSICAL EFFORT:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl.
  • The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perceptions and ability to adjust focus.

Conditions and Qualifications
REQUIRED MINIMUM QUALIFICATIONS:
  • Associate's degree (A.A.) or equivalent from an accredited two-year college or technical school in IT sciences or closely related field of expertise, with three years of information technology experience that includes desktop and network support; or equivalent combination of education and experience.

LICENSE OR CERTIFICATE:
  • Valid Motor Vehicle Operator's License

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task and responsibility.
The Town of Simsbury offers a wide variety of benefits to employees.
New employees have access to:
  • Health Insurance (Choice of HMO or HDHP/HSA)
  • Dental Insurance
  • Vision Insurance
  • Life Insurance (up to 2x salary)
  • Long Term Disability Insurance
  • Retirement Pension Plan
  • Retiree Health & Dental Insurance
  • 457 Retirement Savings Plan
  • 2 Weeks of Vacation per Year
  • 13 Paid Holidays plus 4 Floating Holidays/Personal Days
Please consult the t for additional details on the terms of the benefits referenced above.

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