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Entry Level It Support Jobs in Springfield, MA (NOW HIRING)

Manufacturing Inc

IT Support Specialist

Brookfield, MA

$25 - $29/hr

The IT Support Specialist is a critical, hands-on role responsible for ensuring the seamless operation of our IT infrastructure and providing direct technical support to our team members at our ...

CFS

IT Specialist (on-site)

Windsor Locks, CT

$55K - $65K/yr

IT Support / Field Technician Expected salary: $55,000-$65,000 Why Take the role of IT Support/Field Technician? * Join a stable, growing company with diverse operations and a uniquely varied IT ...

ULINE

IT Systems Technician

Hartford, CT

$34/hr

As a Uline IT Systems Technician, you'll provide tech support for employees and ensure systems are running smoothly across the warehouse and offices at our new Connecticut location. Hours: Monday ...

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All JobsEntry Level It Support JobsEntry Level It Support Jobs in Springfield, MA

Entry Level It Support information

See Springfield, MA salary details

$11

$18

$26

How much do entry level it support jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for entry level it support in Springfield, MA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What job makes $10,000 a month without a degree?

An entry-level IT support role typically does not pay $10,000 a month without experience or advanced certifications. High-paying tech roles such as software developers, cloud engineers, or cybersecurity specialists can reach that level, often requiring specialized skills, certifications, or experience rather than a degree. These positions may involve working with tools like AWS, Cisco, or Microsoft, and often demand continuous learning and skill development.

What types of technical issues do Entry Level IT Support professionals typically handle on a daily basis?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

How to get into IT support with no experience?

Entry-level IT support roles often require basic knowledge of computer hardware, software, and troubleshooting. Gaining relevant skills through online courses, certifications like CompTIA A+, and hands-on practice can improve your chances; internships or volunteering can also provide practical experience.

Is IT support a good entry-level job?

IT support is a common entry-level role that provides foundational technical skills, such as troubleshooting hardware and software issues, and often requires certifications like CompTIA A+. It offers opportunities for career growth into specialized IT fields and typically involves working in office or help desk environments. The role can be suitable for those interested in technology and customer service.

What is the easiest entry-level IT job?

An entry-level IT support role is often considered one of the easiest entry points into the IT field, as it typically involves basic troubleshooting, hardware setup, and customer service. These positions usually require foundational knowledge of computer systems, and certifications like CompTIA A+ can help candidates qualify. The work environment is often help desk or technical support centers, with standard daytime hours.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Specialist, and why are they important?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What are entry level IT support jobs?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What are the most commonly searched types of It Support jobs in Springfield, MA? The most popular types of It Support jobs in Springfield, MA are:
What are popular job titles related to Entry Level It Support jobs in Springfield, MA? For Entry Level It Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support jobs in Springfield, MA look for? The top searched job categories for Entry Level It Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Entry Level It Support jobs? Cities near Springfield, MA with the most Entry Level It Support job openings:
Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Springfield, MA as of June 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,536 per year, or $18.5 per hour.

IT Support Specialist

Manufacturing Inc

Brookfield, MA

$25 - $29/hr

Full-time

Medical

Posted 22 days ago

Job description

The IT Support Specialist is a critical, hands-on role responsible for ensuring the seamless operation of our IT infrastructure and providing direct technical support to our team members at our Brookfield, MA location. This position is a blend of traditional desktop support, system analysis, and crucial operational involvement, including assisting with specialized, high-stakes tasks like building pumps for aircraft components. The ideal candidate will have at least two years of experience and be dedicated to technical excellence, security, and supporting our digital transformation initiatives.

What's In It For You?

  • Diverse and Impactful Work: Engage in a unique role that combines advanced IT support with direct operational involvement in specialized manufacturing (e.g., building aircraft pumps).
  • Skill Development: Play a direct role in major projects, including system upgrades, digital transformation, and compliance efforts.
  • Work-Life Balance: Enjoy a consistent Monday - Friday, 8:00 AM - 5:00 PM schedule.
  • Comprehensive Compensation: Receive a competitive hourly wage and access to benefits (upon eligibility), including health insurance and an incentive bonus.

Responsibilities Include (2+ Years Experience Required)

  • Provide comprehensive Tier 1/Tier 2 technical support and troubleshooting for internal team members regarding hardware, software, network connectivity, and application issues.
  • Analyze business requirements and evaluate systems (software and hardware) to ensure they meet operational needs and are optimized for performance.
  • Conduct data analysis to support system optimization and efficiency initiatives.
  • Assist with system upgrades, patches, and configuration changes across the IT environment.
  • Support initiatives related to the company's Digital Transformation roadmap.
  • Document IT processes, procedures, and create comprehensive user guides.
  • Collaborate effectively with cross-functional IT teams, external vendors, and business stakeholders to resolve complex issues and implement solutions.
  • Assist with IT security monitoring and incident response activities.
  • Support internal and external audits and compliance efforts, ensuring systems adhere to all relevant regulations.
  • Prior experience in a Department of Defense (DOD) or similar regulated manufacturing environment is a strong plus.

Skills and Qualifications

  • Experience: 2+ years of direct experience in an IT Support, Desktop Support, or Help Desk role.
  • Certification: MUST have an A+ Certification.
  • Proven technical proficiency in troubleshooting operating systems (Windows/Linux), network fundamentals (TCP/IP, DNS, DHCP), and MS Office/365 environments.
  • Excellent diagnostic and problem-solving skills with the ability to manage multiple priorities effectively.
  • Strong interpersonal and communication skills to provide clear, patient, and effective support to non-technical users.
  • Ability to perform physical tasks related to hardware installation, cable management, and potentially assisting in the operational environment (e.g., building specialized equipment).

Compensation and Benefits

Pay Rate: The expected hourly wage is $25-$29/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE.

Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility).

Apply Now. Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application.

W e are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.