ZipRecruiter

Log In

1

It Helpdesk Associate Jobs in Springfield, MA (NOW HIRING)

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk ...

ServiceNet

IT Projects Engineer

Northampton, MA · On-site

$56K - $60K/yr

This role works under the direction of the Senior IT Project Engineer and collaborates closely with Systems Administration, Helpdesk, and IS teams. Key Responsibilities: * Lead technology buildouts ...

ServiceNet

IT Projects Engineer

Northampton, MA · On-site

$56K - $60K/yr

This role works under the direction of the Senior IT Project Engineer and collaborates closely with Systems Administration, Helpdesk, and IS teams. Key Responsibilities: * Lead technology buildouts ...

PeoplesBank

Senior IT Security Administrator

Holyoke, MA · On-site

$89K - $97K/yr

... associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best ... Works with the Security team, Network Administrators and Helpdesk to review and apply/coordinate ...

next page

Showing results 1-20

All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Springfield, MA

It Helpdesk Associate information

See Springfield, MA salary details

$14

$21

$33

How much do it helpdesk associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for it helpdesk associate in Springfield, MA is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.94 per hour, depending on experience, location, and employer.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Springfield, MA? The most popular types of It Helpdesk jobs in Springfield, MA are:
What are popular job titles related to It Helpdesk Associate jobs in Springfield, MA? For It Helpdesk Associate jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Springfield, MA look for? The top searched job categories for It Helpdesk Associate jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for It Helpdesk Associate jobs? Cities near Springfield, MA with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Springfield, MA as of August 2026, with employment types broken down into 40% Full Time, 40% Part Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,492 per year, or $21.4 per hour.

IT Helpdesk Technician

ServiceNet

Northampton, MA • On-site

$20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 9 days ago

ServiceNet rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Tuition assistance

IT Helpdesk Technician – Entry LevelFull-time
Location: Northampton, MA | Springfield, MA
Pay Rate: $20/hour
Schedule: Monday - Friday 9a-5p
We're hiring an IT Help Desk Technician to join our support team. This is an entry-level position and a real opportunity to build a career in IT at an organization that invests in its people. You'll be the first point of contact for staff experiencing technical issues — answering phones, working tickets, resolving common problems, and making sure people can get back to work quickly. You don't need years of experience to succeed here. You need to be curious, dependable, and genuinely good with people. We'll teach you the rest.
Key Responsibilities:
  • Answer inbound support calls from staff across ServiceNet's 120+ program locations — this is a phone-forward role
  • Respond to help desk tickets and walk-up requests in a timely, professional manner
  • Troubleshoot and resolve common hardware, software, and connectivity issues
  • Prepare and configure computers, printers, phones, and other equipment for new and existing staff
  • Reset passwords, manage user accounts, and assist with Microsoft 365 applications
  • Escalate issues that fall outside your scope clearly and with thorough notes
  • Keep tickets updated and documented so nothing falls through the cracks
  • Provide friendly support for staff with a wide range of technical comfort levels.
Qualifications:
  • 0–2 years of experience in IT support, help desk, or a customer service role
  • Reliable transportation for travel between two administrative offices
  • Comfortable on the phone — you'll spend a meaningful part of your day talking staff through issues
  • Comfortable troubleshooting Windows computers and Microsoft 365 applications
  • Reliable and organized
  • Strong communicator who can explain technical issues clearly to non-technical staff
  • Patient and professional, even when users are frustrated
  • Eager to learn and grow — we have a structured path for advancement
  • A+ certification or similar is a plus, but not required
Benefits: 
  • Generous PTO (time-off) package.  
  • Comprehensive health and dental insurance plans.  
  • Life insurance and long-term disability insurance.  
  • 403(b) retirement plan.  
  • Tuition remission for eligible classes.  
  • Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.  
  • Opportunities for career development and advancement.  
  • And much more 
About ServiceNet 
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.  
 
Join Us 
Join us and become part of a caring community that helps others find joy and purpose. Apply today.  
 
Learn more about ServiceNet
https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.  

What ServiceNet employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom